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200,644 Posts
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Re: Review deleted
Hi @kkrun I will be happy to look into this for you and will send you a
PM with more information.
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Items not shipped yet?
My order was placed Saturday and it still hasn’t been shipped yet. Can
someone help me?
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Re: Items not shipped yet?
Hi @Anonymous I replied to your other post and have sent you a PM with
more information.
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Order Not Shipped Yet???
I placed an order on the 5th and it still hasn't shipped? I didn't order
anything complicated.... I understand shipping time takes longer now for
Rogue but I didn't think processing would slow down? M...
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Order Not Shipped Yet???
I placed an order on the 5th, & the order is still sitting in the
Warehouse in Olive Branch, MS. This will be my third order in which my
order was sitting in Olive Branch, MS Warehouse. I haven't rece...
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Re: Order Not Shipped Yet???
Hi @ladylb, I am sorry to hear this! Please send me a PM with your order
number so that I can look into this for you. Best, Zakiya
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my order# is 23935059435. Thank you for checking into thi...
Thank you for checking into this order. Linda
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Re: my order# is 23935059435. Thank you for checking into thi...
Hi @ladylb, I have removed your order number from this post for your
account protection. To reply to my PM, click on the bell icon on the
upper right hand side of the screen and select "messages". I hope that
this helps. Best, Zakiya
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1 Reply
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Re: my order# is 23935059435. Thank you for checking into thi...
Thank you, I finally heard from UPS via email . They mail the package
from Mississippi to Members, TN. Then UPS will ship the package back
down to Tupelo, Mississippi. In which I hope finally I will g...
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Re: Order Not Shipped Yet???
Hi @lizzylaced, I am sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Re: Order Not Shipped Yet???
Hi! I also have not received my order & my status is in progress. I
figured it would be out by today already?
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1 Reply
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Re: Order Not Shipped Yet???
Hi @Anonymous I will be happy to look into this for you and will send
you a DM with more information.
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Re: Did not receive order
Hi @Anonymous, I am sorry that you have not received your order! I will
take a look further and I will send you a private message to help. Best
regards, Laurie
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Re: Adding points to my account
Hi @mkspace, I will send you a private message to assist! Best regards,
Laurie
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Can’t track my order
Hi I placed an order and received the confirmation email. order number
---. But I can’t track it because it does not appear in my recent
orders. I asked for express 1 day shipping. So I need to make s...
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Re: Can’t track my order
Hi @Anonymous, I'm sorry to hear this and I will take a look at your
order in more detail. I will send you a private message to help shortly.
Please note, the order number was removed from your post f...
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1 Reply
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I didn't receive my order.
Hello, my problem is that I ordered some items almost three weeks ago,
and the status says that it's on it's way. It also says "Delivered to
Agent for Final Delivery", two weeks ago, and however I did...
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Re: I didn't receive my order.
Hi @inspectorlupo, I am sorry that you have not received your order. I
will take a look further and I will send you a private message to help
shortly. Best regards, Laurie
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1 Reply
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Linking account to VIB card
Can you help me link my points on my VIB card to the new online new
account I opened?
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1 Reply
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Re: Linking account to VIB card
Hi @Anonymous, I will send you a PM to assist you. Best, Rebecca
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Lost package
I placed an order on 9/25 and still have not received my items after
getting an email saying it was delivered. I believe my package was
either stolen or brought to the wrong address.
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1 Reply
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Re: Lost package
Hi @alysssaa4, I am so sorry to hear this. I will send you a PM to
further assist you. Best, Rebecca
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Changing birthday
I choose a random birthday when I signed up but now I want to change it
to my real birthday (Nov.15th), but I couldn't figure out how. Can
anyone point me a way? Thank you!!
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1 Reply
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R+Co Hair Products
Any chance of Sephora carrying R+Co in the near future? As a Rouge
member, it pains me to shop @ Blue Mercury for one of my favorite hair
care lines!
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2 Replies
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Re: R+Co Hair Products
Hi @michaelene1, We appreciate this feedback. At this time, we do not
have any information regarding this. We recommend staying tuned and
continuing to check your email notifications for the latest in...
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1 Reply
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Shipments in envelopes instead of boxes; and limited rewards choices
Two questions: Did Sephora change its shipping methods? (I'm in B.C.,
Canada.) My last two orders have come from DSV Solutions. The products
were crammed into a small padded envelope instead of a ship...
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Re: Shipments in envelopes instead of boxes; and limited rewards choices
I also received items in a bubble mailer from DSV solutions and then
wondered whether it had come from Sephora at all. I outline the pros and
cons of the box over the bubble mailer:1. not put in perso...
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1 Reply
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Re: Shipments in envelopes instead of boxes; and limited rewards choices
HI @amnesiac, We appreciate this feedback. We will forward this feedback
to the appropriate Team for review and consideration for the future.
Thank you! Best, Rebecca
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Re: Shipments in envelopes instead of boxes; and limited rewards choices
Hi @gumshoe, Thanks for the feedback you have provided in regard to the
new packaging used for shipping products. I will share your feedback
with the appropriate department for consideration. I am ver...
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Lost Gift Card HELP!
Unfortunately I have misplaced my Sephora gift card I received from my
mother in law for my birthday. It is unused, and I’m feeling so awful
for misplacing it. Is there anyway I can prove this to get a new one and
cancel the old card? Thank you.
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1 Reply
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Re: Lost Gift Card HELP!
Hi @akoval, I will send you a private message so I can look into this
for you. Thanks! Best Wishes, Janean
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Order return
I’m obsessed with Sephora and I have been rouge for 3 years in a row. I
recently returned something through mail, but it has been a month but
the return is still pending? What’s happening? Who should I contact?
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1 Reply
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Re: Order return
Hi @Anonymous, I will send you a private message so that we can look
into this for you. Thanks! Best Wishes, Janean
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