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I didn’t receive anything either and like you have been Rouge for years. The customer service in store is ABSOLUTELY HORRIBLE and the phone reps are hit and miss. When I tweeted about not getting an email they sent me a link to this page.

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Hi @Bec2208, I'm sorry for the confusion! We haven't sent emails to our clients regarding the Summer Bonus promo yet. But, they should be sent out in the near future! Please stay tuned to your emails....

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I didn't receive any mail for the sale, but with the email will my friend get to use my email to get the 20% off as well or do I need a physical voucher? She's VIB.

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Hi @roses8! We haven't sent emails regarding the Summer Bonus promo just yet! Please stay tuned to your emails as it should be sent out soon 🙂 Additionally, on Monday, 8/19, you can bring a friend to...

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Can't wait! Filling my cart so I'm ready! 😍

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Mac, Smashbox and other brands have 25% or 30% off event multiple times per year. Will Sephora consider to increase the % of the Vib Rouge discount during these sales event?

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thats crazy i never got a email or anything from sephora and i just placed 2 orders and they have my email i am really shocked they dropped the ball on this one

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I didn't receive any email communication of this up comin...

I didn't receive any email communication of this up coming vib sales event as well but looks like no one received the promo email yet. You are not alone! 🙂

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No one dropped the ball, @missnjof32 . As stated below, emails have not been sent out yet.

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RE: Summer Bonus 2019 FAQs

How come I never received an email about this? Ive been a rouge for a while and I used to receive emails. Now the emails I usually get are just "how was your purchase?" I dont even receive emails rega...

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Hi @lipstickpower, I don't believe emails have not been sent out yet and I'm sorry for any misunderstanding! However, you can view all of the promotion details in this thread. I'll take a look at your...

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I didn’t get any email either about this ☹️

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@Sweetkissez Emails haven't gone out yet. Please keep an eye out!

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But someone told me they received an email. Are there any tier within rouge members who receive an email first? Thank you!

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Some people have received actual mail about it, but no emails.

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As stated throughout this thread, emails haven't gone out yet for anyone. They usually go out about 2 days before the sale starts. Some people have received physical mailers in the actual mail, but not emails yet. @Sweetkissez

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@Anonymous Yes, you can purchase three Drunk Elephant items per SKU per transaction.

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can i purchase my drunk elephant items under multiple transactions?

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This is awesome, but wish i had saw this before buying a bunch of stuff Friday, lol. oh well, there is always something i want.

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Thanks for the info! Do you know what time the promotional code will be active on the website Monday? Would it be 12 AM PT or around 3AM for us on the East Coast? There are some items that have sold o...

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I’m a rouge member, but I didn’t get an email about the summer sale. I just stumbled on that while on social media. Why haven’t I received an email?

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Hi @GASarah, We do not have a specific time for when the promo code will be live. It's best to check it early especially if there is a specific product that you have had your eye on. I hope that this ...

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@beautybuff619 Typically, emails aren't sent until about 2 days before the start of the sale.

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I'm excited I get to bring a friend (cousin in law) who will get 20% off as well, but also disappointed that it's only 20% when some BI members had gotten 30% off not long ago

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What? When did Sephora have 30% off promo?

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RE: Summer Bonus 2019 FAQs

I’m a rouge for 3 years but I didn’t receive any email or mail about the sale in entire year 2019. I need to search instagram or facebook to know about the sale, what happened??? Every was good before until 2019

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Hi @QingS, I'm so sorry to hear you haven't received any emails from us this year! I will send you a private message to assist you further! Always, Danee

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This has happened to me as well for the past year, and each time I contact customer service about it they give the verbal equivalent of a shrug and do nothing about it.

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Hi @jellytaco and @DaniQM, Thank you for sharing this feedback with us. I don't believe emails have been sent out for this promotion yet. However, you should be able to update your subscription settin...

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Thanks for confirming my settings are correct. I understand that emails have not yet gone out for this next sale, but in my post I mentioned that I haven't received emails about ANY sales for at least...

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Hi @jellytaco , I am very sorry to hear that you have not received emails for previous sales and thank you for clarifying. Yes, please let me know if I may provide any further assistance and I'll be h...

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I hadn't received any notification about this summer's VIB sale either! Last year I received an email and physical mail when this sale was taking place.

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