Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
198,513 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Order didn't go through, by my E-Gift card balance is now $0!
Hi @ParisBloom, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
Gifting Points
I haven’t shopped at Sephora in well over a year. I’ve learned to love
my natural face and just haven’t got a need for my points anymore and
was wondering if I can gift them to a friend. I don’t want ...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Gifting Points
Hi @Anonymous, Thank you for your inquiry! Points are non-transferable
and I apologize for any inconvenience this may cause. Warm regards,
Laurie
0
1
| 0 Hearts |
1 Reply
|
|
Re: Gifting Points
Thanks for the response. That’s a shame. Perhaps one day they’ll be of
use to me.
0
0
| 0 Hearts |
0 Replies
|
|
New Sephora credit card with no CVV?
I have the new Sephora credit card and there is no CVV on the back so
the app won’t let me enter the card for use. What do I do?
0
1
| 0 Hearts |
1 Reply
|
|
Re: New Sephora credit card with no CVV?
Hi @Leha06, I am sorry for any inconvenience! Please call us at
1-877-SEPHORA (1-877-737-4672) for assistance with placing your order.
Warm regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Invalid postal code
Seems to be a pretty common issue here, invalid zip/postal code,
defenetly have the correct postal code, have tried everything, and
triple made sure i was on the canadian check out.. had almost 300$ w...
0
4
| 0 Hearts |
4 Replies
|
|
Re: Invalid postal code
Hi @Anonymous, I'm so sorry for the trouble you're having entering your
postal code at checkout! Are you on a desktop or mobile device? Have you
tried clearing your cookies and using a different brows...
0
3
| 0 Hearts |
3 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Invalid postal code
Hi @Anonymous, I'm sorry for the trouble! I will send you a private
message to help shortly. Please note, the address information was
removed from this post for security purposes. Thank you! Warm regards,
Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Re: Invalid postal code
Ive tried the space removing, hasnt worked, deleted cookies , didnt
change a thing, and im on my ipad.
0
0
| 0 Hearts |
0 Replies
|
|
missing item
just recieved my order but its missing one of the items i ordered. "the
ordinary mandelic acid 10% +HA"
0
1
| 0 Hearts |
1 Reply
|
|
Re: missing item
Hi @xSinnocent, I am sorry to hear this! I will take a look further and
will send you a private message to help shortly. Warm regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
HELP! Need help to cancel order!
Hi Sephora BTi just placed an order and used my gift card + credit card
to pay, however I didn’t realize my summer bonus code can’t be combined
and the order automatically went back to the amount befo...
0
2
| 0 Hearts |
2 Replies
|
|
Re: HELP! Need help to cancel order!
Hi @maghk, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Redeeming points for Sephora gift cards???
I heard that if a customer had 2500 points or more that they could trade
that in for $100 Sephora gift card and that this was only available on
Tuesdays and Thursdays. However I don’t see anything in the Rewards
Bazaar. Can anyone help???
0
1
| 0 Hearts |
1 Reply
|
|
Re: Redeeming points for Sephora gift cards???
Hi @MorganLea, This information is correct however, you must be a Rouge
client to redeem this reward. Also, the reward is available on Tuesdays
and Thursdays around 9 AM PT; it has not been released j...
0
0
| 0 Hearts |
0 Replies
|
|
If you have very fair skin, and strawberry blond hair, what’s a good eyebrow colour to go with?
I am having a hard time finding the right colour for me. If I go too
light it looks orange and don’t want to go too dark.
0
2
| 0 Hearts |
2 Replies
|
|
Re: If you have very fair skin, and strawberry blond hair, what’s a good eyebrow colour to go with?
I just discovered that Sephora Brand has this retractable eyebrow pencil
in Honey Blonde which is lighter than ABH Carmel and similar to the
discontinued Strawberry Blonde pencil from MAC. It's great for lighter
redheads!!!!! Not too dark!
0
0
| 0 Hearts |
0 Replies
|
|
Re: If you have very fair skin, and strawberry blond hair, what’s a good eyebrow colour to go with?
Hi @JoddR! I recommend trying out the ANASTASIA BEVERLY HILLSBrow Wiz in
Caramel which is suitable for strawberry blonde hair! You can also visit
your local Sephora store and one of our Cast Members c...
1
0
| 1 Hearts |
0 Replies
|
|
Wrong Shipping Address Entered
Hi,I had just placed my order when I realized that I put the wrong
shipping address. Is there any way I can change the address?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Wrong Shipping Address Entered
Hi @winnolabar, I am sorry to hear this! I will send you a PM. Best,
Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
Sephora Play Box
I’m missing not just 1 but 2 items from my box this month (August). What
can I do about this?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Sephora Play Box
Hi @Anonymous, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
Josie Maran Argan Oil original
I’ve been using this oil since it’s inception with JM. The bottles
havealways been consistent in quality, scent (light, clean oil) and
results.However, I just received a new bottle and it smalls SOUR,...
0
0
| 0 Hearts |
0 Replies
|
|
SUMMERSAVE CODE NOT WORKING
Hi, I am a VIB customer. When I am applying SUMMERSAVE for discount it
is saying "Sorry , the promotion you have entered has not yet started"
Please Help Thanks,Dharma
0
1
| 0 Hearts |
1 Reply
|
|
SUMMERSAVE CODE NOT WORKING
I believe the code/promotion starts at 12AM PST, August 20 for VIB. 🙂
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Beauty insider email
Hi @J322, This post has been moved to Customer Support. I'm sorry to
hear that you are not receiving emails! I will take a look at your
subscription settings and will send you a private message to help
shortly. Warm regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Purchase before summer sale
Is sephora able to refund the differences if I purchase product just a
few days ago? Thank you.
0
2
| 0 Hearts |
2 Replies
|
|
Re: Purchase before summer sale
Hi @Hillwa, This post has been moved to Customer Support. I will take a
look in more detail and will send you a private message shortly. Thank
you! Warm regards, Laurie
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Returned to store credit!!!!!!
Hi therei return the dyson hair dryer which was found on my vib rouge
card and I asked to get it back on a gift card so I can purchase some
things online and the lady said that was fine but I got home...
1
10
| 1 Hearts |
10 Replies
|
|
Re: Returned to store credit!!!!!!
I've had store credit on two separate returns recently. To my knowledge,
it's not necessarily if you have the receipt or not, but WHEN you
originally purchased the item. I had a receipt/invoice for tw...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Returned to store credit!!!!!!
I bought a drybar hair dryer and styler and it was a gift for my
daughter. Bec her birthday was months away, I couldn’t return it within
the time period when it didn’t work out. Instead of a gift card...
0
0
| 0 Hearts |
0 Replies
|
|
RE: Returned to store credit!!!!!!
The same thing happened to me! The cashier said I'd be able to use the
credit online but the card she gave me said specifically that you can't!
0
0
| 0 Hearts |
0 Replies
|
|
Re: Returned to store credit!!!!!!
Hi @Saraha09, I've responded to your previous post and will send you a
private message shortly. Thank you! 🙂 - Laurie
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Re: Returned to store credit!!!!!!
I've unfortunately had a Sephora employee screw me like that as well!
Unless CS can figure out something, they told me that once the store
credit was issued there was no way for me to use it online/ge...
0
2
| 0 Hearts |
2 Replies
|
