Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,076 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: How to get back my money?
@NRachelHN I have removed your order information from your post as we do
not recommend posting it publicly. As you cancelled the order, you will
not be charged, and the pending authorization should be released within
a billing cycle.
0
0
| 0 Hearts |
0 Replies
|
|
T3 curling iron stopped
Hello. I bought a t3 white single barrel about a year ago and it does
not turn on? Is there anything customer support can do to return or
replace?
0
1
| 0 Hearts |
1 Reply
|
|
Re: T3 curling iron stopped
@lBeddow I'm sorry to hear that! That would be outside our return
policy, but I would recommend checking with the brand directly for more
information about their warranty.
0
0
| 0 Hearts |
0 Replies
|
|
Forgot the email associated with my phone number
Spoiler (Highlight to read)Spoiler (Highlight to read) Hi! A few years
ago I opened a Sephora account with my phone number but forgot the email
associated with it. I opened this account but when I go ...
1
10
| 1 Hearts |
10 Replies
|
| 0 Hearts |
8 Replies
| |
|
Re: Forgot the email associated with my phone number
Hi @Taylorspriggs1 I'm sending you a PM to assist!
0
7
| 0 Hearts |
7 Replies
|
| 0 Hearts |
6 Replies
| |
| 0 Hearts |
5 Replies
| |
|
Re: Forgot the email associated with my phone number
hi i have the same issue can you please help me out thank you
0
1
| 0 Hearts |
1 Reply
|
|
Re: Forgot the email associated with my phone number
@miinkii We will be happy to help. It looks like your private messages
are currently turned off. Please send me a private message with your
phone number or you can contact us by phone at 1-877-737-467...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
2 Replies
| |
|
Re: Forgot the email associated with my phone number
Hi @guneetsondhi I'm sending you a PM to assist!
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
0 Replies
| |
|
Laura Mercier setting powder real?
I ordered a new setting powder and it appears to be off in color from my
previous one. Can someone confirm the serial number at the bottom? This
one is different and making me think it’s not real. How...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Laura Mercier setting powder real?
@AriGirl212 While I don't have access to the serial number, all of the
items we sell are received directly from the brand.
0
0
| 0 Hearts |
0 Replies
|
|
Missing sample
I received one of my orders, and I was missing one of the samples. I
completely understand if a sample needs to be substituted (has happened
before), but I did not receive any substitute. Could I get some help
with this please?
0
7
| 0 Hearts |
7 Replies
|
|
Re: Missing sample
I’m also disappointed that I didn’t receive any samples in my order. I
was expecting at least a substitution if the samples I picked were out
of stock
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing sample
@Lilybcw I'm sorry to hear that. It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private mess...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Missing sample
@Meeeelx sorry to hear a sample was missing from your order. It looks
like your private messages are currently turned off. You can adjust your
preferences in your settings on a browser, not the app. P...
0
4
| 0 Hearts |
4 Replies
|
|
Re: Missing sample
@DaneeBT , thanks for your response! I was unable to send you a message
- it kept populating ann error and can’t figure out why my direct
messages as set to private. where in my settings do I go to change
message settings?
0
3
| 0 Hearts |
3 Replies
|
|
Re: Missing sample
@Meeeelx You can adjust your account settings (the gear icon) on a
desktop or mobile web browser, not the app.
0
2
| 0 Hearts |
2 Replies
|
|
Re: Missing sample
@DaneeBT , I opened up the private messaging, if you could please DM
please, would be appreciated!
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
My Order Was “Returned to Sender”
Hello, I had placed my order a few days before the Sephora sale. It was
set to arrive on November 4th, but the order says it was returned to
sender because of an insufficient address. The status of th...
0
1
| 0 Hearts |
1 Reply
|
|
Re: My Order Was “Returned to Sender”
@MilaIce If your order is returned to us, a refund will be processed
once it is received at our distribution center. It looks like your
private messages are currently turned off. Please send me a priv...
0
0
| 0 Hearts |
0 Replies
|
|
Just get rid of samples less than 10ml not worth the waste !
I need at least 4 tries of a product to determine if it's worth buying
What a waste of resources It should not be less than 10ml
0
3
| 0 Hearts |
3 Replies
|
|
Re: Just get rid of samples less than 10ml not worth the waste !
The other issue is that l don't even get the sample l pick. I have scent
allergies, so lm particular about certain products. Suggest that 1
reasonable sample over 10 ml that the customer can pick is better than 2
1.5 ml samples
0
1
| 0 Hearts |
1 Reply
|
|
Re: Just get rid of samples less than 10ml not worth the waste !
@Freelancer47 Sorry to hear that! Please note, substitutions will be
made for out-of-stock samples. This is listed on our website here >
https://www.sephora.com/beauty/samples-promotion#FreeSamples An...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Just get rid of samples less than 10ml not worth the waste !
@Freelancer47 Thank you for sharing your feedback with us and I will
share this with the appropriate teams.
0
0
| 0 Hearts |
0 Replies
|
|
Received wrong item?
Hello! I ordered the L'interdit Rouge EDP mini spray during the sale,
but received a rollerball. I suspect it's mislabeled on the website,
because I noticed now that one of the pictures shows it's a r...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Received wrong item?
@kisanka sorry to hear about that! It looks like your private messages
are currently turned off. You can adjust your preferences in your
settings on a browser, not the app. Please send me a private me...
0
0
| 0 Hearts |
0 Replies
|
|
What if Sephora sold me expired and spoiled item?
I bought a serum from Sephora for brand innbeauty and I used the second
day after I bought, the serum is brown which should be green color and I
didn’t know that and got a bad allergy. I went to the s...
0
1
| 0 Hearts |
1 Reply
|
|
Re: What if Sephora sold me expired and spoiled item?
Hi @o0o0o0o0 I'm so sorry to hear about that! It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a...
0
0
| 0 Hearts |
0 Replies
|
|
Samples are always missing
hi. I’m a rouge member and I’m getting frustrated at not receiving the
samples I chose or not receiving them at all. if you are out of the
chosen samples doesn’t it make sense to add others? I also ca...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Samples are always missing
@melloq sorry to hear that. It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private message w...
0
0
| 0 Hearts |
0 Replies
|
|
Missing samples
Just received my package today and noticed the samples are missing. I am
a Rouge member and was kinda disappointed since I really wanted to try
the free minis!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing samples
@Djiaene sorry to hear that. It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private message ...
0
0
| 0 Hearts |
0 Replies
|
|
Customer service chat
I’m missing part of my order and there’s no way to get a hold of
customer services to check what happened to the rest of the order.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Customer service chat
@Martinei sorry to hear that! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private message...
0
0
| 0 Hearts |
0 Replies
|
