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201,187 Posts
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Re: Veho is a nightmare!
@Sosa111 I'm so sorry to hear about this! It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a pri...
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Missing points
Hey, it’s been more than 24 hours and I still don’t have my points from
my recent purchase from a Sephora in a Kohl’s. What should I do?
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2 Replies
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Re: Missing points
@Graysen48 I'm not able to reply to your PM, as they are not enabled on
your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser, not the app.
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Re: Missing points
@Graysen48 It looks like your private messages are currently turned off.
Please send me a private message with your registered email address and
picture of your receipt or you can contact us by phone ...
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Refund
Spoiler (Highlight to read) Hello, I have an order that has been
cancelled because I wasnt able to pick up the item on time. It has been
a week and I still haven’t received my refund.
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1 Reply
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Re: Refund
@DeniseGonzales The amount you may be seeing on your Paypal is a
temporary pending authorization, not a charge, and it will automatically
drop within one Paypal cycle. Please rest assured we have not charged
you for the cancelled order.
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Canceling an order
Hi i ordered my sephora to the wrong address, can i please modify or
cancel the order
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1 Reply
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Re: Canceling an order
@isabellaccampos We have a short timeframe in which we are able to
cancel orders. It looks like your private messages are currently turned
off. You can adjust your preferences in your settings on a br...
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Gift card balance gone
I was trying to place an order November 8th but the order didn’t go
through due to error. However, the gift cards balance were taken and
never went back. Please double check and help.
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1 Reply
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Re: Gift card balance gone
@janechen0522 oh no! It looks like your private messages are currently
turned off. You can adjust your preferences in your settings on a
browser, not the app. Please send me a private message with you...
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0 Replies
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App glitch
Hello. Does anyone have a problem adding samples at the checkout?
Whenever i add samples and press “done”, the app freezes and does not
let me go any further.
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1 Reply
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Re: App glitch
@MariaMoore9 I'm sorry to hear that! I recommend deleting the app and
reinstalling it and making sure your mobile device is fully up-to-date.
If the issue persists, please try using a desktop or the mobile site.
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Missing order
Refusing to help with my missing order (worth$1000). I have been rouge
member for a long time. And thats how they are helping customer service
agents left the chat without telling and On call they are...
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Re: Missing order
I dislike this fleet optics!!!! Lost my shipment and had to reship my
order and some items are already out of stock. There customer service is
sooooo bad and they won’t respond at all!!! I’m so upset
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Re: Missing order
@kulveer7 I'm sorry to hear about this! It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a priva...
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1
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1 Reply
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0 Replies
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order says delivered, but did not receive it
I had an order that was supposedly delivered today for $300+ worth of
items, but I didn't receive it, customer support is refusing to do any
refunds or reorders. Don't understand why a signature isnt ...
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5 Replies
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0 Replies
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Re: order says delivered, but did not receive it
@jason23 sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you may contact us via phone at 1-877-737-4672 or via our live
chat for assistance. Thank you!
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2 Replies
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Re: order says delivered, but did not receive it
@jason23 after adjusting your settings to ensure I can reply to your
private message, you can send me a message here >
https://www.sephora.com/users/DaneeBT (You can adjust your settings
directly on b...
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1 Reply
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Coupons
I signed up for text alerts to get a 20% coupon, when I tried to put it
in it said that it was only for certain members when I just signed up
for it. Is there anything I can do to make it work again?
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1 Reply
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Re: Coupons
Hi @imbug, the SMS Text 10% off promotion will come and go from time to
time. It looks like it expired on 10/24 but it may come back again in
the future, so please check back! Best, Laurie
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Both gift cards I received have $0 balance.
I received 2 gift cards as a gift from my Grandma ($20) and my mom
($25). I’m trying to take advantage of the sale and the app says that
they BOTH have $0 balance. Called gift card line and they said ...
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3 Replies
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Re: Both gift cards I received have $0 balance.
Same just happened to me! 2 cards from family and both say 0.00 balance.
This is crazy.
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1 Reply
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Re: Both gift cards I received have $0 balance.
Hi @lucyhines, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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0 Replies
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Re: Both gift cards I received have $0 balance.
@lucyhines I'm sorry to hear that! I will send you a PM.
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Missing item, Sephora won't refund or replace it
I recently ordered from the VIB sale, I usually do not make such large
purchase in the fear that I will not have all my items shipped to me, or
there might be problems. I received both my shipments wi...
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10 Replies
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Re: Missing item, Sephora won't refund or replace it
The exact same thing happend to me. Only one item is missing and Sephora
won't do anything to fix this problem they caused. It's disheartening to
see that so many people had the same problem throughou...
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1 Reply
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Re: Missing item, Sephora won't refund or replace it
@jackelincl sorry to hear about this! It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a private...
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0
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0 Replies
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Re: Missing item, Sephora won't refund or replace it
The same thing is happening to me right now, it’s just one item of my
order that’s missing thank god, but the fact that they won’t do anything
to fix it and are basically just saying that I lost my mo...
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Re: Missing item, Sephora won't refund or replace it
@raquelripollleb It looks like your private messages are currently
turned off. Please send me a private message with your order number or
you can contact us by phone at 1-877-737-4672 or through our l...
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2 Replies
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Re: Missing item, Sephora won't refund or replace it
I tried to reach out through the live chat, but it keeps loading without
success. Through the live chat, Alena informed me that Sephora would not
be responsible for my refund nor would they send the p...
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1 Reply
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Re: Missing item, Sephora won't refund or replace it
@raquelripollleb You can adjust your account settings (the gear icon) on
a desktop or mobile web browser.
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Re: Missing item, Sephora won't refund or replace it
Almost the same happened to me! Lost around $200. Not fair
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Re: Missing item, Sephora won't refund or replace it
Have you received the refund? How did Sephora solve the wrong item and
missing item issue?My Sephora packages went missing and Sephora refused
to send me a new one or pick up the items from the store,...
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Re: Missing item, Sephora won't refund or replace it
This happened to me too, and it was hundreds of dollars worth of
products. I now film myself opening every single order I get from from
Sephora because of it. So sorry you’re going through this!
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Re: Missing item, Sephora won't refund or replace it
Hi @vandhanagupta I'm so sorry to hear about this. I will send you a PM
to assist! Regards, Danee
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Taking too long to ship
I placed an order on Monday. It’s now Friday and it still hasn’t been
shipped. The item that I ordered said it can only be shipped via ground
shipping Which typically takes about 5 to 7 business days....
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