What’s going on, Sephora? You are broken.

[suki96]

Hey Sephora, used to love you but not so sure anymore. Samples are missed in orders, can’t contact you on chat ever, it takes 2-3 weeks to receive my orders, if I even get them at ALL (I’m not in the sticks, I’m in a major city!) even though my package is express deliver.  Your carrier Fleet Optics is the worst (they drop off packages at wrong places, lose packages, don’t communicate when you try a contact them).  What’s going on??

[DaneeBT]

@suki96 sorry to hear about this. It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number and additional details surrounding the issue for that particular order or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance.  (If our live chat is showing as unavailable, please wait a few moments.)

[suki96]

Thanks, sent you a DM