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201,076 Posts
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Points and Beauty offers did not stack with sale
I think it's unfair that points nor beauty offers could be not stacked
with the sale. I restricted my purchases due to this. Please remove this
from future sales
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Re: Points and Beauty offers did not stack with sale
@Freelancer47 Thanks for sharing this feedback with us as well regarding
our recent Holiday Savings Event. I will share this feedback for
consideration in any future changes!
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gift cards
I was told online three times that my gift card for $75 did not get
processed so I put my account number in twice, my PayPal once and my
AMEX once and was charged a total of $300 and still don’t have...
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Re: gift cards
@NellaZProps sorry to hear about this. Please contact CashStar directly
by phone at (866) 286-1262 between 8am and 12am (eastern time) or via
email at SephoraGiftcardSupport@cashstar.com for further a...
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Product missing from my order.
I was supposed to get a mini skin care collection as a birthday gift. It
did not arrive.
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Re: Product missing from my order.
@IsaGal sorry to hear that! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private message w...
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Missing samples
Hello! I recently received a package but noticed that both samples are
missing. In the past, I've ignored the lack of samples but I'd at least
hope they'd switch out the samples if they sold out. Its ...
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Re: Missing samples
@Areumi sorry to hear that! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private message w...
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Package arrived with missing product
Hi, I ordered a one size liquid eyeliner in shade bodacious black along
with another item during the Sephora sale. I found today when I opened
and checked through my package that the liquid eyeliner w...
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Re: Package arrived with missing product
@21SNU12 Oh no! It looks like your private messages are currently turned
off. Please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our li...
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1 Reply
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Linking Kohl’s Account
Hello. I can login into my beauty account with Sephora with no problems.
When I’m on the kohls site trying to sign in to the Sephora account, it
says the account exists and an email is being sent for ...
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Re: Linking Kohl’s Account
@beautystephoney Sorry to hear that! The email should come from
customerservice@beauty.sephora.com. Please add this to your safe
sender's list then try resending the email. I also recommend checking
y...
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why is live chat down all day everyday lately
Live chat down all day everyday for me this week? Also when I click to
track my package says header to big and wont take me to the page happens
on my phone, desktop and laptop. My package I feel is lo...
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Re: why is live chat down all day everyday lately
@Sheenat88 It looks like your private messages are currently turned off.
You can adjust your preferences in your settings on a browser, not the
app. Please send me a private message with your order nu...
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1 Reply
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Re: why is live chat down all day everyday lately
says oops looks like you clicked the wrong page when I go to private
message you. As well as the chat has been unavailable for the last 5
days I've checked back about 100 times.
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Only half my order came thru??
Hi only half of my order came through. My order had 6 items including 1
free sample. But only 3 of the items came to me. I checled the order
again to make sure but the app says its been delivered and ...
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1 Reply
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Re: Only half my order came thru??
@kavyapal Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your order number or
you can contact us by phone at 1-877-737-4672 or through our l...
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Sample
Hey I’m not really sure if this matters because it’s samples but I
really look forward to getting samples because I spend a lot of money
and like the free fragrances. For my most recent order I choose...
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Re: Sample
@nooeellllee I'm sorry to hear this! We do have to make substitutions if
the samples you select are unavailable in the distribution center that
is processing your order. I apologize for the disappoint...
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Échange
Allô, j’ai fait une commande sur internet de plusieurs produits durant
le Sephora sale. Si je ne suis pas satisfaite du produit, est-ce que je
peux me faire rembourser et prendre un autre produit? Si ...
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Re: Échange
Oui j’ai regardé la politique, je vois qu’on peut échanger ou rembourser
mais je ne vois pas si on échange pour un autre produit, est ce qu’on va
avoir un rabais sur le nouveau produit qu’on prend pour échanger
l’autre?
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Re: Échange
@anyalam2 The Holiday Savings Event discount was only valid during the
promotional period; if you decide to exchange an item from the promo,
the discount will not be applied to the exchanged item.
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Re: Échange
@anyalam2 We aren't able to provide details about upcoming promotions.
Please stay tuned for updates!
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Re: Échange
@anyalam2 Yes, you can learn more about our return/exchange policy here:
https://sephora.com/returns-exchanges Thanks!
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Rewards Bazaar
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Re: Rewards Bazaar
@Daiaaaa Sorry to hear that! I recommend clearing your cookies/cache if
you're on a browser. If you're on the app, please try deleting it then
reinstalling. It looks like your private messages are cur...
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Adding a phone number to account
i need help adding a number to my account, i use it and im signed up but
i dont know how to access my points at all.
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Re: Adding a phone number to account
@mckennagal It looks like your private messages are currently turned
off. You can adjust your preferences in your settings on a browser, not
the app. Please send me a private message with your phone n...
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Broken Danessa Myricks Palette
Hello!I hope this message finds you well! I wanted to share that I
received my order from the Sephora sale, and while I was thrilled to get
my Danessa Myricks Lightwork VI palette, I encountered a sma...
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Re: Broken Danessa Myricks Palette
@cocco03 Sorry to hear that! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private message ...
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Re: Broken Danessa Myricks Palette
@cocco03 Aww that sucks. Have you called your local store to see if they
have any in stock?
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Re: Same Day Delivery Cancelled for no reason
@JadeRogiani Sorry to hear about this! It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a privat...
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Lipgloss
We want market lip products in Canada through Sephora and wanted to know
if Sephora will accept product with INCI POLYGLYCERYL-2
ISOSTEARATE/DIMER DILINOLEATE COPOLYMER.
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Re: Lipgloss
@Rashidas We would love to partner with you and try to get your product
sold in Sephora! To get started, please create a profile with Range Me
here: https://www.rangeme.com/sephora and our merchants w...
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