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201,065 Posts
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missing package!!
I am also missing my package it says that I was delivered today at 12:30
p.m. but I never received anything I really need some way to help me out
it sucks because I was really waiting for this package...
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Re: missing package!!
Hi @Anonymous, Sorry to hear you haven't received your package! I'll
send you a PM in just a moment. Always, Danee
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Transfer points
Hi there, I would like to know how can I transfer points from one
account to another one?
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COVID Color Matching?
Are you doing foundation color matching these days with COVID? I really
want to try a new foundation but i'm not going to waste money on a not
correct shade.
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Re: COVID Color Matching?
@sweege84 I would recommend contacting your local store directly for
more information.
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Re: COVID Color Matching?
The answer is no. You cannot even touch the tester bottle. Good luck
getting new customers with that crap.
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Missing Samples
I was so excited to get my items and also looking forward to the
samples, but for some reason there was a particular sample that I was
SUPPOSE to get, it was missing AND also, I got a sample that had ...
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Re: Missing Samples
Hi @Q11201115, I'm sorry to hear this! I'll send you a message shortly.
Best, Laurie
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Sephora return
I return two items today in store but it still doesn’t show up in my
online banking that it has returned back into my card. The order was
around $68 and i’m worried that something went wrong. Should i be
worried? What can I do?
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Re: Sephora return
Hi @susannawyuen, This post has been moved to Customer Support.
Generally it can take 1-7 business days for refunds to post in your
financial account. If you haven't seen the refund after that time fr...
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Has my account been flagged? What is going on?
I placed several orders on 8/26 for the new Luxe box. It does NOT say
that there is a limit of two per person (though I now realize that there
is). A couple days later I checked on my orders and all b...
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Re: Has my account been flagged? What is going on?
Hi @jditano, This post has been moved to Customer Support. I'm happy to
take a look in more detail and I'll send you a message shortly. Best,
Laurie
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Re: Has my account been flagged? What is going on?
Thank you! I will try making a purchase again tomorrow and will follow
up if there are any issues. Fingers crossed 🙂
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Mobile Order Total
Hi,When I was about to purchase some products, I noticed the order total
does not add up. I also do not understand what the "credit card payment
is". It only pops up when I use my gift card. Order total
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Re: Mobile Order Total
Hi @reb461, It looks like it was added correctly! The subtotal of your
order, before taxes, is $138.30. It looks like you are redeeming 500
points for the $10 BI Cash. $128.30 + $9.94 (taxes) comes to...
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No Samples...again
I did two orders recently and selected two samples for each order and I
didn't receive any of them. Normally I wouldn't make a fuss but this has
happened a few times and I am really disappointed and w...
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1 Reply
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Re: No Samples...again
Hi @TashMoneyBb, I'm sorry to hear about that! I will send you a PM to
further assist you. Always, Danee
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Order missing point reward item
Made an order from sephora specifically to get one of the rewards and
its not in the box
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1 Reply
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Re: Order missing point reward item
Hi @sbdavis, Sorry to hear that! I'm going to send you a PM in just a
moment. Always, Danee
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Scam message, how to report?
Hey guys, i received a scam message in my inbox, one that says "Hi i
have a gift for you, send me an email to get 5 millions". I didnt see a
way to report it, anyone knows how?? Thank you
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Re: Scam message, how to report?
Hi @Emy10, Sorry to hear that! I'll send you a PM to gather more
information from you. Always, Danee
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Fleet optic delivery problem ...
I’ve got bad bad bad product from Sephora on Aug 8. So i called for
replacing the product. one of representative helped me lots and resolved
the problem. So i was happy and felt better even if i had t...
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Re: Fleet optic delivery problem ...
@RositaRyu I'm sorry to hear about your experience. I will send you a PM
to help.
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Package not received!!
Hello, I made an online order and received a notification that my
package was delivered. I was home all day and my package was not
delivered. The tracking number takes me to the company OnTrac and the...
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1 Reply
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Re: Package not received!!
Hi @Anonymous I'm sorry to hear that you haven't received your order. I
will look into this for you and send you a PM.
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Online returns
If I made an online purchase but had to return one of the items due to
wrong shade of color, how will my money be returned if I had Klarna
payments scheduled?
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1 Reply
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Re: Online returns
Hi @Anonymous, For online orders returned by mail: If Sephora receives
your new or gently used item within 30 days of purchase, the purchase
price will be refunded to your Klarna account. If Sephora r...
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Missing Samples Again
I just received my order today (my second order this month) and yet
again there are no samples. I’m about to be done shopping Sephora
online. I appreciate the options of samples and to not receive them
consistently is beyond annoying.
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Re: Missing Samples Again
Hi @Chareen, I'm sorry about this! I'll send you a message shortly to
assist. Best regards, Laurie
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Clarisonic
Recently my Clarisonic is not charging at all. I plug it up all night,
even two days in a row and I will take it off to use and it will almost
immediately start blinking red and start to die down. It ...
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missing samples
Hi! i recently ordered from Sephora and have not received the 2 free
samples that I ordered with my purchase. This is the second time this
has happened to me. It says I ordered the samples on my order
confirmation but they are not in the box.
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Re: missing samples
Hi @kianaw, I'm sorry about this! I'll send you a message shortly to
assist. Best regards, Laurie
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Not receiving Rouge promo emails!
Hi! I suddenly stopped receiving Rouge promo emails around March of this
year. I contacted customer service twice to try and resolve this and
have even changed email addresses on my account but I am s...
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Re: Not receiving Rouge promo emails!
Hi @ghfmb, I'm sorry about this! I'll take a look further and I'll send
you a message shortly. Best, Laurie
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Why is my 1 star review not posting ?
Why are 1 star reviews not posting? Have tried many times for the
supergoop sunscreen the spray one and the lotion one... they both suck
and leave you greasy!! I really want to change one of them as b...
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Re: Why is my 1 star review not posting ?
Hi @allofthestars, I'm sorry for the trouble! If you currently have a
review posted for the item, you would not be able to resubmit a new
review until the 1st has been taken down. I received your mess...
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