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201,075 Posts
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Clarisonic
Recently my Clarisonic is not charging at all. I plug it up all night,
even two days in a row and I will take it off to use and it will almost
immediately start blinking red and start to die down. It ...
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1
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1 Reply
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0 Replies
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missing samples
Hi! i recently ordered from Sephora and have not received the 2 free
samples that I ordered with my purchase. This is the second time this
has happened to me. It says I ordered the samples on my order
confirmation but they are not in the box.
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1
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1 Reply
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Re: missing samples
Hi @kianaw, I'm sorry about this! I'll send you a message shortly to
assist. Best regards, Laurie
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| 0 Hearts |
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Not receiving Rouge promo emails!
Hi! I suddenly stopped receiving Rouge promo emails around March of this
year. I contacted customer service twice to try and resolve this and
have even changed email addresses on my account but I am s...
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1
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1 Reply
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Re: Not receiving Rouge promo emails!
Hi @ghfmb, I'm sorry about this! I'll take a look further and I'll send
you a message shortly. Best, Laurie
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0 Replies
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Why is my 1 star review not posting ?
Why are 1 star reviews not posting? Have tried many times for the
supergoop sunscreen the spray one and the lotion one... they both suck
and leave you greasy!! I really want to change one of them as b...
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2
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2 Replies
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Re: Why is my 1 star review not posting ?
Hi @allofthestars, I'm sorry for the trouble! If you currently have a
review posted for the item, you would not be able to resubmit a new
review until the 1st has been taken down. I received your mess...
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| 1 Hearts |
1 Reply
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2 Replies
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Re: Delete a review
Hi @allofthestars, This has been moved to Customer Support. I'll send
you a message to assist! Best, Laurie
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| 1 Hearts |
0 Replies
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Re: Delete a review
@allofthestars I'd suggest contacting customer service by either calling
or posting in the Customer Support Group
https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support
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| 1 Hearts |
0 Replies
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Linking Beauty Insider Card to Online Account
Hi, does anyone know how I can link my beauty insider card to my online
account??
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2
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2 Replies
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Re: Linking Beauty Insider Card to Online Account
Hi @Anonymous, I'll send you a PM to help! Always, Danee
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Re: Linking Beauty Insider Card to Online Account
@Anonymous by emailing or calling customer service
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Return policy store issues
So I had ordered online a little over 2 months ago (6/17) and haven’t
had the chance to bring a product back for a return/exchange/whatever. A
couple of posts here have confirmed that a store can make...
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3
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3 Replies
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Re: Return policy store issues
Hi @lovedThisSo, I am sorry for the trouble. Our store return policy
time frames are within 30 days for a refund, or within 60 days for store
merchandise credit or an exchange. With our temporary exte...
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RE: Re: Return policy store issues
I understand the policies, but what do I do when I am trying to return
an online purchase to the only store within my town & the workers are
not even aware of the policy? @LaurieBT thank you for your fast response
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1 Reply
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Re: RE: Re: Return policy store issues
Hi @lovedThisSo, I'll send you a message for more information so I can
take a look further. Thank you! Best, Laurie
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missing samples
I recently ordered some products from Sephora and I have picked 2
samples because I really wanted to try those two products to purchase
later, but they are both missing. This never happened before.
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1
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1 Reply
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0 Replies
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points
if I redeem my points by accident, and cancel the order right away, will
they give it back?
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2
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2 Replies
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Re: points
Hi @shakiiii, I will send you a private message so I can assist you with
this. Thanks! Best Wishes, Janean
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1
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1 Reply
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Re: points
Hi @JaneanBT, I still haven't received my points back in my account.
what should I do?
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Change shipping address right after order has been shipped!!
Hey! Just got the email (27.08.20 10:48 PM) that my order was shipped
and I then realized I gave the wrong shipping address please help!! I
don’t want to lose my order
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9 Replies
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Re: Change shipping address right after order has been shipped!!
Hi @DAndraR, I'll look into your order then send you a PM! Always, Danee
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| 1 Hearts |
1 Reply
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Re: Change shipping address right after order has been shipped!!
@DAndraR you can contact the shipping company and try to intercept the
package but you will probably have to pay for it or you can ask for it
to be held at a store if it's UPS or Fedex.
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| 1 Hearts |
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Re: Change shipping address right after order has been shipped!!
You normally can cancel orders under 1h of time.I did it once as i
forgot to add something that i wanted to add.
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3
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3 Replies
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Re: Change shipping address right after order has been shipped!!
Unfortunately it was passed the 1 hr mark but thank you!
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2 Replies
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Re: Change shipping address right after order has been shipped!!
@DAndraR I'm sorry I haven't received your PM. Please reply directly to
my private message so I can further assist you. Thanks!
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1 Reply
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Re: Change shipping address right after order has been shipped!!
@DAndraR I'd suggest contacting customer service by either calling or
posting in the Customer Support Group
https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support
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1 Reply
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Payment
I made sure that everything was correct when I put in my card
information, and it never saved my security code on the back of my card.
I typed it in multiple times, and pressed save, but every time I’...
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1
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1 Reply
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Re: Payment
Hi @KileyMG, I'm sorry for the trouble you're having placing your order
on our website! Please contact us via phone at 1-877-737-4672. One of
our representatives will be happy to assist you. Thank you! Always,
Danee
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Get rid of Fleet Optics, NOBODY is satisfied.
I've had a terrible time between Sephora CS and Fleet Optics CS this
past week. Fleet "attempted" delivery one day but I know for a fact they
never buzzed or phoned or tried to do anything. The tracki...
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1
| 2 Hearts |
1 Reply
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Re: Get rid of Fleet Optics, NOBODY is satisfied.
Hi @spatricia, I'm so sorry to hear about your recent order experience.
I am going to send you a PM to further assist you. Always, Danee
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Received wrong package
Hi Sephora!Yesterday I received someone else's package, it's even
addressed to them. I'm also missing my own package, maybe it got
delivered to them? I've left it outside to see if the courier FleetOp...
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1 Reply
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