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201,079 Posts
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Re: RE: Credit Card isn’t functioning
Hi @krisbrianne, I'm happy to look into this in more detail and I'll
send you a message shortly. Warm regards, Laurie
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RE: Credit Card isn’t functioning
How did you fix the problem? I have the same problem right now couldn’t
purchase anything...
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Re: RE: Credit Card isn’t functioning
Hi @LilyFinn, I will send you a private message so I can look into this
for you. Thanks! Best Wishes, Janean
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Re: Credit Card isn’t functioning
Hi @Eri426, I am sorry for the delayed response. I am glad you were able
to get it to work. Please let me know if oyu need further assistance.
Thanks! Best Wishes, Janean
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RE: Re: Credit Card isn’t functioning
Hi there , I have the same problem right now, can you help me please?
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Link to add my gift card to my Apple Wallet?
Where is the link to add my gift card to my Apple wallet? I don’t want
to lose it! The FAQ and gift card page is absolutely no help.
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Re: Link to add my gift card to my Apple Wallet?
Hi @Momnificence, I took a look further and it does not appear that
physical Sephora gift cards can currently be saved to the Apple Wallet.
I apologize for any inconvenience this may cause. Warm regards, Laurie
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Returns/store credit
I am so frustrated and need advice! I have several items that I stupidly
paid cash for and they didn’t go on my insider account (idk why when I
gave my info) and now I can’t even get store credit for ...
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Re: Returns/store credit
Hi @JLynRowell, I'm so sorry to hear the products you purchased aren't
working out for you! Regretfully, if you no longer have the receipt and
the purchase cannot be verified in the store system, regr...
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Linking phone number to sephora account
Hi, I would like to know how to link my phone account to my sephora
account. I have many points linked to my phone number and I would like
to transfer them over to my actual account.
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Re: Linking phone number to sephora account
Hi @BithaB, I’m happy to assist! I’ll send you a message shortly
requesting your registered email address, phone number, and Beauty
Insider card number so I can link them. Best, Laurie
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Adding points from receipt
I was gifted some things and wanted to add the points to my account how
can I do that using the receipt?
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Re: Adding points from receipt
How long until I see my points added? It doesnt seem anything has been
added
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Re: Adding points from receipt
Hi @Jess1441, It may take up to 24 hours! If the points are not credited
after the 24 hours, please send me a PM with a clear photo of your
receipt so I can further assist you. Thanks! Always, Danee
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Re: Adding points from receipt
@Jess1441 Please reply to my private message directly on BIC. In the top
right corner select the icon of the envelope, click on my pm, then reply
🙂 Thanks!
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Another Year of Rouge in August 2020 - Flash Shipping
I made Rouge for another year in August 2020. I called the Rouge line
and was told by customer service that Flash Shipping is on hold for
everyone at the moment. I notice I can select Flash for an ext...
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Re: Another Year of Rouge in August 2020 - Flash Shipping
Hi @lescandy, I am so sorry for the confusion and any misinformation you
may have been provided! Rouges will receive free standing shipping on
all orders; no enrollment is required. However, if you wo...
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no confirmation number or email
Hi! I just made a purchase on here and I was told the order didn’t go
through but it charged my card. I haven’t gotten a confirmation email or
number & it doesn’t appear on my Recent Orders tab either. Please help!
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1 Reply
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Profile Photo Access
My rabbit just passed away and the photo in my profile, I would love to
keep again since I no longer have that photo...is there a way to access
and download the photo? Thank you.
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Re: Profile Photo Access
Hi @Stephemma, I am so sorry to hear about this! 😞 Regretfully, we
don't have access to that photo to be downloaded. I'm really sorry!
Always,Danee
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Package Not Received!
I ordered my package more than three weeks ago and it still has not
arrived. When I look at the package updates, it says that it has been
delivered but underneath the shipment history, it mentions tha...
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1 Reply
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Re: Package Not Received!
Hi @theAudone, I'm sorry to hear about this. I will look into it then
send you a PM. Always, Danee
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product not correctly packaged by manufacturer
I bought this back at Christmas, but hadn't opened it until today
(because who opens skincare creams, with a limited shelf life, when
they're not needed right away). Sephora had sent me a box that was...
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Re: product not correctly packaged by manufacturer
Hi @Mechart, I am sorry for the trouble and I will take a look in more
detail. I will send you a message shortly. Warm regards, Laurie
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Re: product not correctly packaged by manufacturer
Thanks to @LaurieBT for help in resolving this!
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Hi! Does the labour day sale only work for online? Or in stores as well?
Hi does the labour day sale work for online? Or in stores as well?
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Re: Hi! Does the labour day sale only work for online? Or in stores as well?
@Tekahnekake15 The products will be the same price in store as well.
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Testers for Foundation
Hello With new COVID guidelines, would you be able to let me know the
best way I can decide what shade of foundation I should buy? I haven't
worn foundation in a long time and don't know how to select...
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Re: Testers for Foundation
Hi @beansugar, Thank you for your inquiry! Our store testers are
currently for display only. However I recommend consulting with a Beauty
Advisor in store directly for further assistance with finding ...
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Birthday Gift - August
Hi, My birthday was in august but I was hoping to wait until the Briogeo
gift had restocked. With my birthday month passed, is there any way for
me to still get a birthday gift? Thank you.
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Ridiculous customer service
So I purchased a dior foundation that was sold out for a few weeks
online and in Stores near me. When I finally was able to purchase the
foundation, the tracking gave me an estimated 5 days for it to ...
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Re: Ridiculous customer service
Hi @Anonymous, I'm very sorry for this experience and thank you for
sharing these details with us. I'll take a look further and I'll send
you a message shortly to assist. Warm regards, Laurie
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Need help merging physical insider card to account
I'm not sure if the card I have is connected to this account. I see
other conversations about it, but most of the conversation moved to the
PM system instead to talk privately. What does it mean to do...
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Need help merging physical insider card to account
Hi were they able to help you? I've had a physical card for years now,
and just made an online account. I would like to know if it was possible
to merge them though I don't believe the same email is associated with
the card as my online account.
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