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200,654 Posts
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MOLDY HERBIVORE BLUE TANSY MASK
Hi, I received the Herbivore Blue Tansy mask today. I was going to use
it but it didn’t look right, I’ve tried this product before & this jar
seems like it has molds in it & even all over the lid. It ...
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MOLDY HERBIVORE BLUE TANSY MASK
I posted a similar issue a few days ago, but haven't heard from anyone
yet. Received my order last Friday and this is what it looked like when
I opened it on Sunday. Pretty gross! Hope it gets resolved for you.
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Re: MOLDY HERBIVORE BLUE TANSY MASK
Hi @LizW624, I have sent you a PM to further assist you. Best, Rebecca
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Re: MOLDY HERBIVORE BLUE TANSY MASK
Hi @jrbeauty, I am sorry to see this! If you still need assistance
please send me a private message with your order number. Thanks! Best,
Zakiya
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Re: MOLDY HERBIVORE BLUE TANSY MASK
I had this same issue as well. Customer service told me there was
nothing they can do because it passed the return date... you would think
they would make an exception when a product is moldy!!
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Curbside Pickup???
I’ve seen people express their frustration with Sephora for not making
curbside pickup available. You guys need to make an announcement about
that or something... I’m in Orange County and several othe...
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Re: Curbside Pickup???
I have to agree... I am in the San Francisco Bay Area and I just saw
ULTA advertise for curbside pick up, and I immediately went to the
Sephora site to see if they were doing the same and saw no menti...
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Re: Curbside Pickup???
Hi @Exceptional007. We're so sorry to hear this and appreciate you
bringing this to our attention. We value your feedback and will forward
it to the appropriate team for review. Best, Penelope
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Re: Curbside Pickup???
Wow, pretty automated generic response. "Copy and paste" for any
questions/comments?..@PenelopeBT wrote:Hi @Exceptional007.We're so sorry
to hear this and appreciate you bringing this to our attention...
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Samples and Reward for International Shipments
I have been just giving up on choosing samples/rewards because I can't
find one that ships to Japan.Do they even exist?A regular purchase would
let me know that it can't be shipped here, but samples/g...
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Re: Samples and Reward for International Shipments
Hi @Anonymous We are unable to include promotional offers, gift with
purchase, Beauty Insider Rewards, or smart samples with international
orders due to customs and shipping regulations. I understand ...
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Re: Samples and Reward for International Shipments
Hi @keelybt , thanks for the quick reply. That’s disappointing but I’m
glad I know now. I hope the situation changes in the near future.
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FLEETOPTICS LIED ABOUT DELIVERING MY PACKAGE
I got an email saying fleetoptics delivered my package. I was home all
day and no one showed up I even went downstairs to check if they had
left the box outside and there was nothing. My first order w...
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Re: FLEETOPTICS LIED ABOUT DELIVERING MY PACKAGE
Hi @Mimiberty989, I'm sorry that you have not received your order! I’ll
take a look further and I’ll send you a message shortly. Best regards,
Laurie
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Fleet Delivery in Vancouver
I had a bad experience with Fleet a new delivery service in BC and
searched for it and found bunch of complaints about service in Ontario
since start of year. Why would you expand use of this courier ...
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RE: Fleet Delivery in Vancouver
100% agree. Today I got a phone call from someone I didn’t know. I
answered. It was FleetOptics. The guy said he was delivering a package
for me from Sephora. He said he was at my place. I happened to...
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RE: Fleet Delivery in Vancouver
Also, the guy didn’t follow physical distancing when delivering. Canada
Post is so respectful of this!!!
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Re: Fleet Delivery in Vancouver
Hi @melanito, I am so sorry to hear about your experience with Fleet
Feet and we appreciate the feedback you have provided. We will share
this with our Shipping Department so improvements can be made....
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Forgot to enter the promo code WELCOMEBACK!
Hi! I’m a new member and recently saw the get 20$ off a 100$ purchase
and decided to finally make my first order during the sale. I didn’t
know I had to add the WELCOMEBACK promo code for it to work a...
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Re: Forgot to enter the promo code WELCOMEBACK!
Hi @jelleyrindpeach, I'm happy to look into this and I'll send you a
message shortly. Best, Laurie
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Delivery Exception from FleetOptics
Hi, I got a notification saying that my delivery was “Exception”. I’m
not too sure if I’ve just missed the delivery and I should be waiting
tomorrow or if something is wrong?
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Re: Delivery Exception from FleetOptics
Hi @Sherlyyynn, I'm happy to check on this and I'll send you a message
shortly. Best, Laurie
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Stolen points
So someone has been using my points for rewards and even claimed my
birthday gift this month. I just went through my recent purchases and
see several items that I have never purchased, in places I have not been
to in over a year. What do I do now?
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Re: Stolen points
Hi @Anonymous, I'm sorry about this! I'll send you a message for more
information so I can look into this further. Warm regards, Laurie
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No samples AGAIN:(
Really not the first time, I understand that they can run out of samples
sometimes but I was really looking forward for that specific sample this
time and they didn't even give any other replacement. Will they ever get
to fix this problem??
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Re: No samples AGAIN:(
Hi @Kcalb, I'm sorry that your samples were not included! Samples may be
substituted depending on availability at the time of fulfillment however
they should not be missing altogether. I’ll send you a...
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Canceled order with birthday gift
Hello, I canceled an order with the birthday gift promo because I needed
to modify my shipping address. Now, I am unable to add the birthday gift
to the new order. Is there anyway to fix this? Thank you!
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Re: Canceled order with birthday gift
Hi @eveyncible, I apologize for the trouble! Please call us at
1-877-SEPHORA (1-877-737-4672) prior to submitting your new order, and a
Beauty Advisor will be happy to help with adding the birthday gift to
the order. Warm regards, Laurie
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Anyone else get their order cancelled?
I placed an order with the welcome back code and all the items except
for one got cancelled. They said because they’re out of stock even
though the items are not out of stock. That also means my disco...
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Re: Anyone else get their order cancelled?
An update: I called my local Sephora and told them what happened and
they were able to provide me with the discount since they had all the
products in store. They were super nice about it too I was so...
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Re: Anyone else get their order cancelled?
This happened to me too. I ordered 5 items and 4/5 of them were
cancelled for no good reason. I'm super pissed because the reason I
placed the order in the first place was to get the product for free....
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Re: Anyone else get their order cancelled?
Hi @Cherylb88 I'm sorry to hear that happened! I will look into this for
you and send you a PM.
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Submission error review
I just tried to write a 5-star review for a product but every time I hit
submit It I get a submission error message. It says I should try again
later. That’s very frustrating cause I already tried sev...
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Re: Submission error review
Hi @juliasweet, I apologize for the trouble with submitting your review!
Please try signing out and signing back in, clearing your cookies/cache
on your browser, or please try switching to the Sephora...
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RE: Re: Submission error review
Thank you Laurie! I just realized that this is only happening for one
specific product. I’ll try to follow your tips...
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FleetOptics
I have no idea where my package is and when it is arriving. Apparently,
they attempted to deliver it yesterday without noticing me. And now it
says it's on the way again, but it doesn't say arrival da...
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