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200,893 Posts
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Re: I was doing exactly what you mentioned before and i was a...
@mlili I may suggest using our mobile app instead of mobile site or
visiting our website on a desktop if you continue having any trouble. On
a desktop, you can view our Oh Snap offers as well as our B...
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I do not see them either ... it must be some glitch with...
I do not see them either ... it must be some glitch with the app.
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Yes, I think it's a bug as well. hope they fix it soon
Yes, I think it's a bug as well. hope they fix it soon
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I ordered The Ordinary. Loose cap, leaking, and the product is almost half empty.
This is my first time ordering online and this happened. I'd like a
replacement please. I ordered this because my skin is really bad. Please
do something about this.. Thank you.
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Re: I ordered The Ordinary. Loose cap, leaking, and the product is almost half empty.
Hi @mashai, I am sorry about that! I will send you a private message so
I can further assist you. Thanks! Best Wishes, Janean
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Payment Error
Does anyone else keep getting “payment error” and not letting you
purchase anything even though all your info is in correctly??
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Re: Payment Error
Hi @mndz16, I'll take a look and I'll send you a message shortly. Best,
Laurie
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Change Birthday Gift
Hi, I got a birthday gift at a store today and I'm wondering if it is
possible to return it and then get the gift for VIB/Rouge only, with an
online purchase. I appreciate any assistance. Thank you!
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Re: Change Birthday Gift
Hi @CB929, My apologies, clients are only able to redeem 1 birthday gift
per year and they are not able to be returned. I'm sorry for any
disappointment this may cause. Warm regards, Laurie
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received a foundation that has exploded inside the lid
Hi I received my Marc Jacobs re(Marc)able today in the mail and when I
opened the package all seemed fine until I removed the lid and saw this.
what can I do?
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Re: received a foundation that has exploded inside the lid
Hi @MissQuinzel, I'm so sorry to see this! I'll send you a message
shortly to assist. Best, Laurie
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Customer Support
This is my first time ordering from Sephora and it said my package has
been delivered on the tracking website but I haven’t receive anything
please help me out anyone
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Re: Customer Support
Hi @mlchaelw, I’m sorry to hear this! I’ll send you a private message
shortly. Best, Laurie
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Cancelled Order
Hi I placed an order but forgot to add a promo code. I cancelled right
away but did not get my points back 😞 can someone help??
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Re: Cancelled Order
Hi @Gaabbss15, I'll take a look and I'll send you a message shortly.
Thank you! Best, Laurie
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Linking my card
Hi,I've been a vib member for years. I want to link my card to my online
account, how do I do that?
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Re: Linking my card
Hi Danee, Would you be able to help me, as well?I am having the same
issue. Thank you!Kristina
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Re: RE: Re: Sephora hello! Bag
We do not know when they will be released. Please continue to check
back. Thanks!
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rewards bazaar $100 certificate fulfillment
Hi. I was lucky enough to get 3 orders of the $100 certificate from the
rewards bazaar. I received 3 order confirmations, but only 2 emails with
the activation code. I checked online and all 3 order l...
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Re: rewards bazaar $100 certificate fulfillment
Hi @seekingtruth, It may take up to 24 hours to receive the emails! If
you don't receive the 3rd email after 24 hours, please send me or any of
the other mods a private message so we can further assist you. Thank
you! Always, Danee
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RE: Re: rewards bazaar $100 certificate fulfillment
Thank you for the quick response :). Excuse my ignorance, but not sure
how to send a private message...
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Re: RE: Re: rewards bazaar $100 certificate fulfillment
@seekingtruth You can click on my profile here >
https://www.sephora.com/users/daneebt then click "send message" 🙂
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Missing item in my package
I received my sephora package in the mail yesterday evening and i just
opened it today. Only two of my three items are here. Is the third item
being sent on it’s own? Or is it actually just missing??
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Re: Missing item in my package
Hi @susannawyuen, I will send you a PM to further assist. Always, Danee
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Received Broken Palette
The Pat Mcgrath palette from my last order arrived broken and looked
like some of the shadows were swatched. My samples and beauty reward
were also missing. I would like to get a replacement.
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Re: Received Broken Palette
Hi @ivy17, I'm sorry to hear about this! I'll send you a PM in just a
moment. Always, Danee
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Missing sample, opened gloss
Hi, in my recent order, I am sadly missing a shampoo/conditioner sample
that I really wanted to try. Also, the Ilia gloss I got as part of a
beauty promo was opened and used.
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Re: Missing sample, opened gloss
@gc15982 I'm sorry to hear that! I will send you a PM for more
information.
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Looking for my package
I placed an order on 8/27 and it was supposed to be delivered today
(9/1), but USPS tracking says still awaiting item. However, the order I
placed on 8/28 is already delivered. Where can the package be?
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Re: Looking for my package
@darnellsamuels I'm sorry for the wait! I will look into this for you
and send you a PM.
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Bazaar a scam?
For the second week in a row I successfully added a reward from the
bazaar to my account. I waited for exactly 9 am pt and, like I said,
successfully added the reward I wanted. For the second time Sep...
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Re: Bazaar a scam?
Same experience here. Pointed deducted, order confirmed 8/28. I logged
into Sephora today to realize that they had quietly refunded my points,
no email notification this happened either. The 4000 pt p...
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