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201,085 Posts
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Re: 2-3 yr old EXPIRED foundation received twice
Thanks for your reply. It should not make a difference but I purchased
them in a store.
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i wan change my order address
Hello, I just found that I filled in the wrong address in several
orders. May I change the address?
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Re: i wan change my order address
Hi @azfish911, I'm so sorry we're unable to modify an order once it has
been placed but I'll send you a PM to further assist. Always, Danee
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Re: i wan change my order address
Your best bet would be to post this request under "Support" instead of
this thread.
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Can someone delete my reviews please?
I just would like to delete my reviews because my age range wasn't the
correct one. Thanks!
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Re: Can someone delete my reviews please?
Hi @Cindybear04, I can assist with this! Would you like all of your
product reviews to be removed? Always, Danee
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Re: Yes please, thank you so much!
@Cindybear04 I've removed your reviews for you! Please allow 24-48 hours
for them to be removed from the product pages.
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Missing package
my order is stating that is was delivered on Saturday sept 5. I can not
locate this package and my neighbors did not receive my package.
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Re: Missing package
Hi @misschin, Sorry to hear that! I'll send you a PM in just a moment.
Always, Danee
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Transgender advice on makeover
I Searching for makeup help or specialty assistance for the trans
community in the Denver, CO area.
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Shipment in Progress?
My sister and I put in an order at the same time and day and she
received her products in two days. I am still waiting for mine. It still
shows in progress and it states that it will be delivered Wedn...
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Re: Shipment in Progress?
Hi @ADLAFC33, It's possible your package may have been shipped from a
different distribution center. I will send you a PM to help. Always,
Danee
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RETURN STATUS- RECIEVED BY NAN
Hi there, I checked my return status and it said: Return will be
received by Nan. What exactly does this mean?
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Re: RETURN STATUS- RECIEVED BY NAN
Hi @darkchile, I will send you a private message so I can further assist
you. Thanks! Best Wishes, Janean
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Charged for duplicate product
Hi,I went into a Sephora while on vacation and realized on my purchase
history online that I got charged twice for my Fresh Sugar Rose lip
treatment. They were running a special where I could get a 30...
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Re: Charged for duplicate product
Hi @HilaryDommu, I will send you a private message so I can provide more
information. Thanks! Best Wishes, Janean
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Re: Charged for duplicate product
@HilaryDommu Here's the customer service thread:
https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support
You should post there or call them for assistance.
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Charged for duplicate product
Hi,I went into a Sephora while on vacation and realized on my purchase
history online that I got charged twice for my Fresh Sugar Rose lip
treatment. They were running a special where I could get a 30...
0
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1 Reply
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Re: Charged for duplicate product
Hi @HilaryDommu, I'm so sorry to hear about this! I recommend contacting
the Sephora store via phone for further assistance. If you are outside
of the US now, please send me a private message so I can further assist
you. Thank you. Always, Danee
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unsucessful authorization
Hello, I placed two orders yesterday and I earlier today I found out
that my order status has been shown as '' unsuccessful authorization''.
May I have some information as to what's wrong with my prev...
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Re: unsucessful authorization
Hi @Anonymous, I'm sorry to hear that! I'll send you a PM in just a
moment. Always, Danee
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1 Reply
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Re: unsucessful authorization
Hi @Jazzyj1995, Sorry to hear that! I will send you a PM. Always, Danee
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Re: RE: Re: unsucessful authorization
Hi @yf001, I will send you a PM in just a moment! Always, Danee
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Shipping and billing address
Hi! Can I place an order with billing address as Pakistan? The shipping
address is US. TIA!
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Re: Shipping and billing address
Hi @Anonymous, I'll send you a message shortly with more details. Best,
Laurie
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Re: Shipping and billing address
@LaurieBT Thank you for the response. As a follow up question, what will
be the transaction rate if I use an Australian debit card? TIA!
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1 Reply
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Re: Shipping and billing address
@Anonymous I recommend reaching out to your financial institution
directly for more information. Thank you!
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What does my online return say Nan?
I shipped my online return and when I checked the status it was "Nan"?
What does that mean?Spoiler (Highlight to read)
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Re: What does my online return say Nan?
Hi @AbigalG, I will send you a PM to further assist you! Always, Danee
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online return beyond 60 days. sephora took my returned product without a refund or credit back
I made a purchase of the new Dyson hair striaghtener earlier this year.
Because of the virus, shipping proccess was a bit slow and my return
shipment was slow as well. I received an email saying since...
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Re: online return beyond 60 days. sephora took my returned product without a refund or credit back
Hi @yogb, I'm sorry to hear about your experience with your return! I
will send you a PM in just a moment. Always, Danee
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Re: 20% off?
Hi @Brittanayyyyy, All of our promotions are sent via email! Please stay
tuned to your emails to be notified of our upcoming promotions! 🙂
Always, Danee
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exchange or store credit
I bought an ABH palette 63 days ago and I barely used it 2 days ago but
I didn't end up liking it I wasn't planning on returning since I have
almost every palette of hers and didn't think I would end ...
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Re: exchange or store credit
Hi @ariaaana, I'm sorry to hear you're not happy with your purchase! If
you would like information regarding our full return/exchange policy,
please visit this link: https://www.sephora.com/returns-exchanges Thank
you. Always, Danee
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