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200,648 Posts
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Fleetoptics
This is my first experience with them. What on earth does "no safe drop
location" even mean? And there's giant red letters saying EXCEPTION. I'm
so confused. Does this mean they did not deliver the pa...
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Re: Fleetoptics
Hi @Frejyarya, This post has been moved to Customer Support and I'm
sorry that you did not receive your package. I’ll take a look and I’ll
send you a message shortly. Best regards, Laurie
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Unsuccessful Authorization
I had placed 4 times orders. But they all been cancelled. I am so sure
about the payment information corrections. Who can help me?
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Re: Unsuccessful Authorization
Hi @Anonymous, This post has been moved to Customer Support. I'll take a
look further and I'll send you a message shortly. Best, Laurie
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Re: Unsuccessful Authorization
@Anonymous Unsuccessful Authorization has nothing to do with your
payment being correct or incorrect; Sephora has cancelled the order for
another reason after the fact. Unfortunately, front-line CS do...
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RE: Re: Unsuccessful Authorization
@RGbrown I’ve been dealing with Sephora for months due to UA. When I
talked to them the first time, they told me it was because I had too
many addresses in my shipping address history (only had 5, bc ...
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Re: RE: Re: Unsuccessful Authorization
@DuckE806 Mine occured over three years ago, and yes, I was successful
at getting it fixed. In all honesty, I think I just lucked into getting
the right person to see it, because I didn't have to figh...
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Unsuccessful Authorization
My orders keep changing to unsuccessful authorization for the past few
months. I talked to a Sephora rep and they told me that they submitted a
form to look into the issue a month ago and never heard back.
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RE: Unsuccessful Authorization
I had the issue for 5 months! So disappointed about what happened to me
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RE: Unsuccessful Authorization
@Fwang26 I’m very frustrated too. They keep telling me the same thing
without fixing the issue. I’ve seen so many other people experiencing
the unsuccessful authorization problem too and they never tell us
exactly why that happens.
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Re: Unsuccessful Authorization
Hi @DuckE806, I am sorry about that! I will send you a private message
so I can look into this for you. Thanks! Best Wishes, Janean
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Package was found ripped open and taped up in my mailbox. My 100$ NEST fragrance no where to be found.
This is the first time ever. I had just got back from my community
mailbox to discover my Sephora package (in a brown fluffy envelope) that
was ripped open and poorly taped up! My original order was s...
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Re: Package was found ripped open and taped up in my mailbox. My 100$ NEST fragrance no where to ...
@Anonymous I'm sorry to hear about your experience. I will send you a PM
to help.
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Re: Package was found ripped open and taped up in my mailbox. My 100$ NEST fragrance no where to ...
Thanks Keelybt. I have sent a reply!
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Re: Unsubscribe
Hi @Anonymous, Go to your Sephora account, select Account Settings and
then go to subscriptions. There you can make adjustments. I hope this
helps! Best Wishes, Janean
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Kvd Lolita por vita
Does anyone know if this product is discontinued or when it will be
restocked. I love it so much and i guess I was kind of late on it. Every
website that I visit is out of stock and I kinda scared to ...
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Re: Kvd Lolita por vita
Hi @cranberrynat, Please sign up for the email notification on the
product page to be alerted when this item is back in stock. At this
time, we do not see that it has been discontinued. Thanks! Best Wishes,
Janean
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Adding points after purchase
My husband purchased a gift for me online and I was wondering if I can
add the points to my Insider account. Could someone help me please?
Thank you!
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Re: Adding points after purchase
Hi @gdwxxx, I will send you a private message so I can assist you with
this. Thanks! Best Wishes, Janean
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Refunded?
So I tried to pay for order the first time and then it says refunded, so
I tried again a second time and it said the same thing. Will it charge
me twice? 😭
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Re: Refunded?
Hi @Dezlynnn, I will send you a private message so I can look into this
for you. Thanks! Best Wishes, Janean
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VIB benefit
I have looked elsewhere and read the T&C here on the website, but still
can’t find the actual benefits to becoming a VIB, currently. Do you
still receive 500 points or a makeover? Thank you!
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Re: VIB benefit
Hi @DianaLeigh, We no longer offer a qualification gift. You can view
the current benefits here> https://www.sephora.com/profile/BeautyInsider
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Re: VIB benefit
Thank you for your reply. That is highly disappointing, they have these
different tiers but offer no benefits to joining, that is seriously
pathetic of Sephora. I have been an Insider for years and ye...
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purchase without BI card
Hi my son made a purchase and didn't use my card. Can I still add it
with the receipt somehow? ThanksJackie
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Lost Package
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Re: Lost Package
Hi @Nazaninkh I see that you have now been assisted with this by phone.
Please send me a PM if you have additional questions.
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IGK Mistress Hydrating Hair Balm
I ordered the Igk Mistress Hydrating Balm and when I went to open it
there wasn’t a seal on the bottle and it didn’t seem to be filled all
the way with product. Is it possible to get a refund for this product
from my order
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Re: IGK Mistress Hydrating Hair Balm
@EmilyMcGorry I will look into this for you and send you a PM.
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MOLDY HERBIVORE BLUE TANSY MASK
Hi, I received the Herbivore Blue Tansy mask today. I was going to use
it but it didn’t look right, I’ve tried this product before & this jar
seems like it has molds in it & even all over the lid. It ...
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MOLDY HERBIVORE BLUE TANSY MASK
I posted a similar issue a few days ago, but haven't heard from anyone
yet. Received my order last Friday and this is what it looked like when
I opened it on Sunday. Pretty gross! Hope it gets resolved for you.
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Re: MOLDY HERBIVORE BLUE TANSY MASK
Hi @LizW624, I have sent you a PM to further assist you. Best, Rebecca
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Re: MOLDY HERBIVORE BLUE TANSY MASK
Hi @jrbeauty, I am sorry to see this! If you still need assistance
please send me a private message with your order number. Thanks! Best,
Zakiya
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Re: MOLDY HERBIVORE BLUE TANSY MASK
I had this same issue as well. Customer service told me there was
nothing they can do because it passed the return date... you would think
they would make an exception when a product is moldy!!
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Curbside Pickup???
I’ve seen people express their frustration with Sephora for not making
curbside pickup available. You guys need to make an announcement about
that or something... I’m in Orange County and several othe...
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