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200,411 Posts
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Re: Unable to delete “try it on”picture
Hi @lilkisses16, I will send you a private message so I can assist you
with this. Thanks! Best Wishes, Janean
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Missing Order
Hello, I just got home from work and was expecting my sephora package to
be outside my door however it wasn't there. I had received a
notification that it was delivered however no one was home to rece...
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1 Reply
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Re: Missing Order
Hi @Anonymous, I will send you a private message so I can assist you.
Thanks! Best Wishes, Janean
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I accidentally ordered the wrong colour
Hi,In my order placed today, I accidentally ordered the FENTY BEAUTY by
Rihanna Gloss Bomb Universal Lip Luminizer in FU$$Y, but I meant to
order it in Fenty Glow. I was wondering if the product can b...
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1 Reply
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Re: I accidentally ordered the wrong colour
Hi @picklemynickel, We are not able to modify orders once they have been
placed. I will send you a private message. Thanks! Best Wishes, Janean
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Issue with samples?
My previous order had completely different samples than what I
requested, then my next order had a deluxe sample that was cancelled
(though the site continued to allow you to add it to your order even...
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1 Reply
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Re: Issue with samples?
Hi @MarieG126, I am sorry about that! I will send you a private message
so I can further assist you. Best Wishes, Janean
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Missing Review
I posted a review for The Ordinary Azelaic Acid well over 72 hours ago
and it has yet to be posted. Some honest feedback, I have routinely
found that if I post a review with 3 or more stars, it's uplo...
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1 Reply
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Re: Missing Review
Hi @kelladelph, I am sorry about that! I will send you a private message
so I can look into this. Thanks! Best Wishes, Janean
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My order has not arrived
Hi, I find myself in the uncomfortable need to make a report, I am
somewhat upset because my order that I had to wait extra time for it to
arrive, did not arrive and it was important for me that it ar...
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1 Reply
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Re: My order has not arrived
Hi @Anonymous, I am so sorry to hear this! I have responded to your
message. Please check when you have the chance. Thanks! Best Wishes,
Janean
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Payment error
I have been trying to make a purchase on Sephora's website for several
hours and can't get my master card to work. When I go to click place
order, I get a message box saying: \"Payment error - your pa...
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1 Reply
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Re: Payment error
Hi @AmberYCY, I am sorry about that! I will send you a private message
so I can further assist you. Thanks! Best Wishes, Janean
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Why be Rouge when it takes 12 days for a package?
I placed an order on August 14th and was told it would arrive on August
20th... while it is not the Flash Shipping Rouge members are supposed to
receive, I thought, “hey it’s covid, be patient.” Well,...
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1 Reply
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Re: Why be Rouge when it takes 12 days for a package?
Hi @geekintraining, I am sorry about that. I will send you a private
message so I can look into this for you. Thanks! Best Wishes, Janean
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1 Reply
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Re: History
Hi @Anonymous, I will send you a private message so I can look into this
for you. Thanks! Best Wishes, Janean
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Order Delay?
I ordered on 8/18 and it said it was expected to come on 8/20... Come
8/20 the expected delivery date suddenly changes to 8/22, and now it
says "arriving late, 8/23".. I don't think I want to order fr...
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2 Replies
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Re: Order Delay?
Hi There, I am sorry that your order is arriving later than expected.
Orders shipping with standard shipping may take 1-2 business days to
process before they are shipped and then up to 3 business day...
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Re: Order Delay?
Hi @Anonymous, I am sorry for the delay. I will send you a private
message so I can look into this for you. Thanks! Best Wishes, Janean
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Hydrating & quenching gel mask
When will the Sephora collection hydrating & quenching gel mask be back
in stock, I have been waiting for over a month 😕
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Missing samples
Hi, I just received my order but the two free samples I selected at
checkout were not in the package. Also, when I first unboxed the package
I noticed that The Ordinary Ascorbic Acid 8% + Alpha Arbuti...
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1 Reply
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Re: Missing samples
Hi @person123456, I'm sorry to hear that! I will send you a PM to
further assist you! Always, Danee
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Sephora favorites HELLO! Request
In next months Sephora favorites HELLO That costs 10$, i would like to
request that you could maybe put In a mini size of a innisfree
moisturizer, fenty lip gloss, a FRESH face cleanser or a PHILOSOPH...
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Re: Sephora favorites HELLO! Request
Hi @alizaaaaaaaaaa, Thank you for the suggestion! I'll pass this along
to the appropriate team 🙂 Always, Danee
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1 Reply
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Cancelled Order but points used to redeem rewards
Hi! I placed an order earlier and noticed that I forgot to add samples
so I cancelled it immediately. I had redeemed 2600 points for two
rewards though (a Tatcha item worth 100 points and a $100 rouge...
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Re: Cancelled Order but points used to redeem rewards
Hi @Cheddarclouds, I'm sorry to hear about this! In reviewing your
account, it looks like you were assisted today. If you have any
additional questions or concerns, please send me a PM. Always, Danee
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1 Reply
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Re: Cancelled Order but points used to redeem rewards
Hi, Danee! Yes someone has already assisted me. Thanks a lot! 🙂
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VIB
I have had a Beauty Insider card for years, I would like to add to my
online account, how do I do this?
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1 Reply
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Credit card not working on site
Hi, for the past year, my credit card doesn’t work on your site. It
gives me an error message and I’ve called my bank as well and they’ve
told me it’s nothing wrong on that end. Please help.
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1 Reply
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Re: Credit card not working on site
Hi @amishamna, I'm sorry to hear that! I will send you a PM in just a
moment. Always, Danee
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Shopping Lists for Customers
Is it possible to make a list? I have some products that I don't "Love"
but would like to try. I would also like to make custom lists to save
products to try and break down categories. Can Sephora add...
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Re: Shopping Lists for Customers
Hi @CCHelpmeWMakeup, These items can be added to your Loves List, if
you'd like! I'll also share your suggestion with the appropriate team to
consider making a separate list from the Loves list! Always, Danee
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1 Reply
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Re: Shopping Lists for Customers
Thank you! I’m aware of the Loves List. I was referring to adding a
second list. I don’t want to add every product to my Loves List. Thank
you for sending this suggestion! I’ve seen this as a conversa...
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Vanilla Visa Gift Card Keeps Declining
I keep trying to use my Vanilla Visa gift card to pay for an online
order and it will not work. I've set up my account with them online,
checked the balance, and checked to make sure it's active. I ha...
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1 Reply
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Re: Vanilla Visa Gift Card Keeps Declining
Hi @BalleriAnna, I'm so sorry to hear that! If you've registered a
billing address to the card and it covers the full amount of the order
and you're still having trouble placing your order, I recommen...
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Unprofessional shipping carrier
This is the first shipping incident I had encountered with Sephora.
Customer service team was helpful to provide refunds, but you may want
to look at the performance of your business partner (Lasershi...
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1 Reply
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Re: Unprofessional shipping carrier
Hi @sweetbartenderM, I'm sorry to hear that and thank you for sharing
your feedback with us regarding one of our shipping carriers. I will
forward this to the appropriate department. Additionally, if ...
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