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201,081 Posts
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Need help merging physical insider card to account
I'm not sure if the card I have is connected to this account. I see
other conversations about it, but most of the conversation moved to the
PM system instead to talk privately. What does it mean to do...
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Need help merging physical insider card to account
Hi were they able to help you? I've had a physical card for years now,
and just made an online account. I would like to know if it was possible
to merge them though I don't believe the same email is associated with
the card as my online account.
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Re: Need help merging physical insider card to account
Hi @Anonymous, I’m happy to assist! I’ll send you a message shortly.
Best regards, Laurie
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Re: Need help merging physical insider card to account
Hi @Anonymous, I will send you a private message so I can further assist
you. Best Wishes, Janean
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FleetOptics
Why are you using Fleetoptics courier??!!! They are awful! When I click
on "Track my order" I get no 'Estimated date" as promised!! And then I
assume they called my cell ph on Aug 22nd but there was a...
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Re: FleetOptics
Hi @Elspirs I'm so sorry to hear about your experience. I see you have
now been assisted with this by chat. I will share this feedback with our
distribution center to look into further.
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Re: FleetOptics
Pleeeease consider using Canada Post again, I never had any issues when
everything I ordered before was delivered with Canada Post. I've ordered
twice now and had delivery with Fleet Optics. First tim...
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Re: FleetOptics
Hi @citrusladybug, We value your feedback and I am very sorry for this
experience. I'll send you a message for more information shortly. Best,
Laurie
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Order
Hi. I placed an order originally about a month ago now of mascara that
never was delivered. I then followed up and spoke to someone regarding
this issue and they attempted to send me another mascara. I still have
yet to have this one arrive
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Redeeming the Vouchers
Hello i would like to know how i can redeem the mascara and perfume
vouchers it says we cant use them inside JC penny or online i dont live
close to a sephora store thank you
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Re: Redeeming the Vouchers
Hi @Marie716, If you purchased a Sephora Favorites set online or at one
of our freestanding Sephora stores, the vouchers can only be redeemed at
a freestanding Sephora store. I'm sorry we're not able ...
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How do I link my phone number to my account?
I have over 900 points linked to my phone number but I can’t connect the
points to my online sephora account through my email, where it says that
I only have 247.
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Re: How do I link my phone number to my account?
Hi @Anonymous, I'm sending you a PM to help. Always, Danee
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points to cash, exhanges?
I know that for returns the 500 points to 10 dollars savings is not
refundable for returns. so you would only be refunded the price you
paid. However what if you're doing exchanges? has anyone tried e...
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Re: points to cash, exhanges?
Hi @MillaBeauty, Return of merchandise purchased with a Beauty Insider
Cash Reward will be for the price actually paid after applying the $10
discount. Exchanges of the same item will be credited for ...
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Hello
I ordered a calogne an it says that my payment was reverse but I am
seeing where Sephora took the money off my account can you please assist
me with this
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QuadPay
Hello, QuadPay charged me and said the order was successful but Sephora
shows me no record of the order. Please advise.
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Re: QuadPay
Hi @BrandiGee, Sorry for the confusion. I'll send you a PM to gather
more information. Always, Danee
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Sephora Points
I purchased Rare Beauty products from Sephora today and I was wondering
how can I add my points to my account. Can I do it online? I got
receipts. tnx!
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Missing samples and mask in my order
My order was just delivered and I’m missing my face mask and my samples.
I haven’t ordered in a while and I thought maybe I could get my whole
order this time but no…again I’m missing items. It isn’t ...
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Re: Missing samples and mask in my order
Hi @bethany011, I'm sorry to hear about this! I will send you a PM to
further assist you. Always, Danee
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Re: Missing samples and mask in my order
@bethany011 I know that if you can call customer service at
1-877-737-4672 to let them know and they will give you 25 points per
regular sample and 50 points per promo code sample that's missing. For
...
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Re: Missing samples and mask in my order
@bethany011 Have you called customer service? They would be able to help
you.
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deleting sephora account
Hi there! I'd like to delete my Sephora account. Can you please help
with this process? Thanks!
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Birthday Gift
Hello, I didn't get to redeem my birthday gift back in April due to
COVID. I was just wondering if I am still able to claim it or if I have
missed out this year :(... I am placing an order tomorrow on...
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Re: Birthday Gift
Hi @Jess1441, Please call us at 1-877-SEPHORA (1-877-737-4672) prior to
submitting your order, and a Beauty Advisor will be happy to help with
adding the gift to the order for you. Thank you! Warm regards, Laurie
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RE: Re: Birthday Gift
Hi Laurie, I just saw your response to the birthday gift. I have the
same issue. Do we have to call in our entire order?
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Re: RE: Re: Birthday Gift
Hi @bethany011, I will send you a PM to further assist you! Always,
Danee
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Re: discounts
Hi @Anonymous, This should still be available for healthcare workers in
Sephora US stores. I recommend contacting your local Sephora store
directly for more details. Best, Laurie
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Beauty points
My husband recently purchased some products for me and didn’t give my
number for the rewards. How can i add the purchase to my rewards and
gain the points??
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Re: Beauty points
Hi @Queenenna, This post has been moved to Customer Support. I’ll send
you a private message shortly to assist. Best, Laurie
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Re: Beauty points
Hi @Queenenna If you still have the receipt, you can contact customer
service and let them know.
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