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193,151 Posts
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Re: Paquete Perdido
Hi @DayEstela, I am sorry to hear this and I will send you a message to
help. Best regards, Laurie
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Re: Paquete Perdido
Tú no ayudas a nadie solo sabes decir que no pueden hacer nada , y eso
que la empresa Veho dejó fotografías de lugares que no es mi dirección
quiero mi dinero ladrones quiero mi reembolso
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Re: Paquete Perdido
Por favor ayudame, me ha pasado lo mismo mi pedido dice entregado pero
aún no lo he recibido
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Re: Paquete Perdido
Hola, no he recibido mi pedido. Y me aparece como entregado. Que puedo
hacer?
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Re: Paquete Perdido
Hi @MARYAN5, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Shipping
So i ordered last Wednesday, not knowing the postal strike would
happen..yet it did last Friday at 1201 am. So what does Sephora do? Does
a shipping label for Canada Post on the Sunday after the strik...
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Re: Shipping
The fact that a company this big has no solution to offer or even
message of apology is bananas. I didn’t receive my first order, was
reshipped after 3 weeks of waiting … on the 15th. So no hope of it...
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Re: Shipping
Same thing here. My order hasn't even been picked up by a courier and
Sephora customer service was absolutely useless in cancelling the order.
This is my first time dealing with them and will be my last.
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Re: Shipping
My $300 order from 11/4 shipped via Canada Post. Tracking shows it
arrived at my local post office on 11/12… So now it’s just sitting there
down the street at the post office, but I can’t collect it. So
frustrating.
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Re: Shipping
Well, I ordered Nov the 10th, waaaay before the strike and I haven't
received my order yet ! it says I should get it today but I don't think
I would.
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Re: Shipping
Mine is in the same status although I was reassured by 2 separate agents
yesterday that they are using alternative couriers. Unfortunately the
item I purchased just launched and is only available onli...
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Quality issue with an item I recently purchased.
Hi, I have been trying to use the live chat feature, but it has been
unavailable every time I've tried. I recently purchased a balm and when
I opened it, there was dust and hair on the top layer of it, which is
pretty gross.
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Re: Quality issue with an item I recently purchased.
@AngieAchan Oh no! If this was purchased in store, I would recommend
contacting the store directly for further assistance. If it was
purchased online, please send me a private message with your order ...
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Insider points from Previous purchase
Hi! I forgot to add my insider number to my purchase, and would like it
logged onto my account. I have phots of the receipt. Could someone help
me with this?
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Re: Insider points from Previous purchase
@cmxchelle It looks like your private messages are currently turned off.
Please send me a private message with your registered email address and
a picture of your receipt or you can contact us by phon...
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Beauty Insider Points Not Added
I bought over $300 worth of products yesterday and it's been over 24
hours and my points have not been added. I also need to update my phone
number on my account.
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Re: Beauty Insider Points Not Added
@pickledtrash It looks like your private messages are currently turned
off. Please send me a private message with your registered email address
and phone number or you can contact us by phone at 1-877...
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Order
I pls need to cancel my order that you still didn’t ship when I placed
it I didn’t expect it to take 10 days (!!!) I will be traveling already
the day it is supposed to be delivered. It wont arrive on time thanks
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Re: Order
@martafa I have removed your order number from your post as we do not
recommend posting it publicly. I see that your order has now shipped.
Once it has been scanned in with the carrier, you should see...
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Missing item
I placed an order during the sale. I am a loyal customer. I have placed
orders for years to the same address. For the first time I received a
package missing an item that cost $165. The Maison Margiel...
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Re: Missing item
Hi @Ummirah, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Re: Missing item
this is a photo from the video showing that the perfume was never in the
package, it was never delivered and none of my items were tampered with
yet no one is helping me. All I am asking for is what I paid for!
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"Unable to place your order" Prepaid American Express gift card
Hello,When trying to pay for an order this message keeps popping up
"Unable to place your order. Please verify that your card information
and billing address are correct. If applicable, we have revers...
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Re: "Unable to place your order" Prepaid American Express gift card
I am having the same issue with a never used before Amex gift card and I
checked the balance and it has $50 but I’m not being able to place my
Sephora order for $46 using it. Kindly help me out with t...
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Re: "Unable to place your order" Prepaid American Express gift card
Hi @tanisea, I'm sorry for the trouble! For assistance, please contact
our live chat at https://www.sephora.com/beauty/contact-us or call
1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, pl...
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Re: "Unable to place your order" Prepaid American Express gift card
Has anyone been able to find a solution? I’m struggling to get my order
processed.
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Re: "Unable to place your order" Prepaid American Express gift card
@catherineroquim It looks like the financial institution isn't allowing
the charge to go through. I recommend calling the number on the back of
the card for more information. If you're still having tr...
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Re: "Unable to place your order" Prepaid American Express gift card
I’m also having this issue. Was it resolved for y’all?
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Re: "Unable to place your order" Prepaid American Express gift card
Hi @kamren, I'm sorry for the trouble and I'll send you a message
shortly. Best, Laurie
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Re: "Unable to place your order" Prepaid American Express gift card
having the same issue if anyone is able to assist!
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