Re: Sample
@janvi1 It is likely that they were out of stock at the Distribution
Center where your order was shipped from but may still be available at
our other Distribution Centers.
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Re: Sample
@janvi1 I'm sorry to hear that! Please note, substitutions will be made
for out-of-stock samples. If the samples that you selected at checkout
are not available at the time your order is being packed,...
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Items missing/item i didn't order
Spoiler (Highlight to read)Items missing/item i didn't orderItems
missing/item i didn't orderMy previous order was split into two
shipments. One of the packages came with an item that I ordered
(first...
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Re: Items missing/item i didn't order
@karmarose Sorry to hear about this! It looks like your private messages
are turned off. You can adjust your preferences in your Community
settings (on the browser only, not the app). Please send me a...
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Racial profiling
Be careful if you are a black man shopping in their Rideau center
location in Ottawa. They watch you.I would recommend shopping at their
other location in Ottawa to avoid the security guard in that store.
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Re: Racial profiling
@Veganface, I am so sorry to learn of your experience. It's our goal to
make sure everyone feels welcome at Sephora, and we appreciate you
bringing this to our attention. It looks like your private me...
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Re: Racial profiling
@Veganface Please send Laurie a private message with the requested
information. Thank you!
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Date of birth
Hi my birthday date is 9 July . I don’t know why I can’t see my birth
gift here
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Re: Date of birth
@Nav098, I'm sorry for our delayed response! I'm glad to see you were
able to redeem your birthday gift.
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10% text not working
Hello, I am trying to sign up for the text coupon however I am not
receiving the texts. Thank you
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Re: 10% text not working
@LucidArchive, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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Review not posting
My review isn't posting for topbox La Mer renewal oil Its been over 72
hours and won't let me write another
onehttps://www.sephora.com/ca/en/product/the-renewal-oil-P508882?skuId=2714111&icid2=products%20grid:p508882:product
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Re: Review not posting
@Deekaii I'm sorry to hear about this! It looks like your private
messages are turned off. You can adjust your preferences in your
Community settings (on the browser only, not the app). If you're not ...
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Package delivered to wrong address
My second package was delivered to the wrong house. I did not receive
it. I have doorbell camera to prove no ups worker dropped off any
package at that time. Also, the picture ups worker took is not m...
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Re: Package delivered to wrong address
@bellec79 I'm sorry to hear you haven't received your package! It looks
like your private messages are turned off. You can adjust your
preferences in your Community settings (on the browser only, not ...
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14 digit giftcard number/8 digit pin
I was gifted a Sephora gift card and upon scratching the number off on
the back it revealed a 14 digit number and 8 digit pin. As I entered
this number in checkout I was given an error message. I star...
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Re: 14 digit giftcard number/8 digit pin
@awhite0224, I'm sorry to hear this! I'm happy to see if we're able to
assist. It looks like your private messages are turned off, and you can
adjust your preferences in your Community settings (on th...
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Re: 14 digit giftcard number/8 digit pin
I am having the same issue. I purchsed a giftcard on Friday for my niece
and she tried to check the balance but it only has 14 digits. She went
to a Sephora store and they could not accept the card ei...
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Re: 14 digit giftcard number/8 digit pin
@veronicajon I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
gift card number or you can contact us by phone at 1-877-7...
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Re: 14 digit giftcard number/8 digit pin
@TerriROB, we're happy to look into this for you. It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the app)....
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14 digit gift card
Help, I received 2x 14 digit gift card with 6 digit PINs. Sephora
customer service chat was not helpful; they needed an order number. I do
not have one since I cant use the gift cards. I do not have a...
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Sample missing. No substitution
Sulwhasoo Concentrated Ginseng Rejuvenating Serum sample was missing. No
substitution offered😢This is my first time missing sample (in the past,
they gave me substitution). Hope it won't be an ongoing problem like
other people have.
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Re: Sample missing. No substitution
@Katakamuna, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Re: Sample missing. No substitution
Hi there,I found it!😳I was disassembling the shipping box for
recycling; then I found the sample tucked under one of the flap😅 I'm
glad I found it, and in the future, I would disassemble the shipping box
first before make a complaint.Thank you.
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Sell on Sephora platform
Hello! I want to add apply as a vendor to sell my skincare products and
cosmetics on Sephora platforms and in store. What is the process ? thank
you for your kind response.Regards,Dipannyta
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Re: Sell on Sephora platform
Hi, will you help me check to see if my review for Benefits
Porefessional is submitted? I submitted the review on Monday, July 7th
but I still don’t see it posted on the product review page. Thankyou!
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Re: Sell on Sephora platform
@dipschat We would love to partner with you and try to get your product
sold in Sephora! To get started, please create a profile with Range Me
here: https://www.rangeme.com/sephora and our merchants w...
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Re: Sell on Sephora platform
Good Afternoon, I have created a profile on RangeMe, how do I know if
your buyers are able to see that profile, also, how do I progress to
getting our product in front of your buyers to have a look? Kind
Regards, Joanna
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Re: Sell on Sephora platform
@Aumsel, thank you for reaching out! If our Merchandising Team has
questions they will contact you directly through the information you
provided in RangeMe.
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