Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
196,177 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: i don’t want the same day unlimited subscription
Hi @Soumyakumar, I recommend contacting our live chat at
https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA
(1-877-737-4672) where an agent can look into this for you. If the chat
is unav...
0
0
| 0 Hearts |
0 Replies
|
|
Re: i don’t want the same day unlimited subscription
Hi! I’m struggling with the same issue! I don’t even live in the Us
anymore and have gotten 50$ charged to my card with international
transactions fees! Please help I can’t afford this at all!
0
0
| 0 Hearts |
0 Replies
|
|
Re: i don’t want the same day unlimited subscription
Hi I’m also struggling with the same issue. How do I get a refund? I
never used the same day deliver.
0
0
| 0 Hearts |
0 Replies
|
|
Change my birthday without calling
Hi, my birthdays on January 31st and not march 7th, how do I change it
back to my actual birthday without calling the customer service? thanks!
1
4
| 1 Hearts |
4 Replies
|
|
Re: Change my birthday without calling
@sierraflllll A MOD can help @keelybt Are you able to help her change
her bday? Thank you in advance.
0
3
| 0 Hearts |
3 Replies
|
| 1 Hearts |
2 Replies
| |
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
Scratched off pin
Hi! I was attempting to scratch off the protective sticker to read the
card, and accidentally scratched off the pin. Can I still use the gift
card in store?
0
2
| 0 Hearts |
2 Replies
|
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
I didnt get points
So I’m a beauty insider and I bought an item, (The Dae hair wand) and I
gave the lady my number but when I walked to my car and checked the app,
I didn’t t add my points. I’m not sure if she got the w...
0
1
| 0 Hearts |
1 Reply
|
|
Re: I didnt get points
@aylerrrbalerr It can take up to 24 hours for the points to post to your
Beauty Bank. If you don't see the update within 24 hours, please send me
a private message with your phone number.
0
0
| 0 Hearts |
0 Replies
|
|
Broken Products
I got an order delivered today and upon opening the box I saw that my
other items were covered in makeup. I bought a blush and it was taped,
but decided to open it to see if that's what was on every...
0
3
| 0 Hearts |
3 Replies
|
|
Re: Broken Products
@ccskye I'm not able to reply to your PM, as they are not enabled on
your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser.
0
0
| 0 Hearts |
0 Replies
|
|
Re: Broken Products
@ccskye Oh no! It looks like your private messages are currently turned
off. Please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our liv...
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Beauty Preferences Persistent Error
hey my app as been telling me for a few days when I try to click on my
beauty preferences to check my Internet connection. But my Internet is
fine. I checked my network as well as clearing my data an...
0
3
| 0 Hearts |
3 Replies
|
|
Re: Beauty Preferences Persistent Error
@hamachichan I'm sorry to hear that you are having trouble! It looks
like your private messages are currently turned off. Please send me a
private message with your regsitered email address and the ma...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Beauty Preferences Persistent Error
My privacy and beauty preferences settings won't load. They won't even
process an error message 😣
0
1
| 0 Hearts |
1 Reply
|
|
Re: Beauty Preferences Persistent Error
@hamachichan You can adjust your account settings (the gear icon) on a
desktop or mobile web browser, not the app.
0
0
| 0 Hearts |
0 Replies
|
|
How do I change my birthday?
My birthday is June 10th and I was looking forward to receiving my gift
but my account says that my birthday is January 1st? Can I get some help
with changing it without calling? Thanks!
0
34
| 0 Hearts |
34 Replies
|
|
Re: How do I change my birthday?
Hi, my birthday is January 13 but my account says April 13. Can you
change it for me too please?
0
3
| 0 Hearts |
3 Replies
|
|
Re: How do I change my birthday?
@ashleyl130, we've updated this. You may need to sign out and sign back
in to see this update reflected.
0
2
| 0 Hearts |
2 Replies
|
|
Re: How do I change my birthday?
Hi. My account says my birthday is October 4 but it’s actually March 4.
Would you be able to help change mine too?
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Re: How do I change my birthday?
Hi! Can you also change it for me ? I think it says dec 1 when I created
the account
0
2
| 0 Hearts |
2 Replies
|
|
Re: How do I change my birthday?
@aiymaib, if you'd like to send me a message with your birthday
(date/month) I'll be happy to help. It looks like your private messages
are turned off, and you can adjust your preferences in your Comm...
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Re: How do I change my birthday?
hello, my birthday is june 1st but it states that it is january 1st. if
there is a way that can be changed that would be awesome thank you! 🙂
1
0
| 1 Hearts |
0 Replies
|
| 1 Hearts |
0 Replies
| |
| 1 Hearts |
2 Replies
| |
|
Re: How do I change my birthday?
@tofumao @ilyssaxx, we've updated this for you. You might need to sign
out and sign back in to see this update reflected. Thank you!
0
1
| 0 Hearts |
1 Reply
|
|
Re: How do I change my birthday?
Hello. My birthday has been set to January 11, however it is on January
1st and my niece is insisting for me to get this fixed. Is there a way
to change this? 🙂
0
0
| 0 Hearts |
0 Replies
|
|
Re: How do I change my birthday?
Hi, my birthday is november 30, and I was looking forward to getting my
gift today, but my account says october 13? Thanks!
1
1
| 1 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Re: How do I change my birthday?
My birthday is November 1st but on my account it shows January 1st.
Could you please change it. Thank you.
0
4
| 0 Hearts |
4 Replies
|
| 0 Hearts |
3 Replies
| |
|
Re: How do I change my birthday?
hi could you change my birthday please? my birthday is January 10 but it
says august 19
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
|
