Re: Points
@Ebasho0629, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
0
0
| 0 Hearts
|
0 Replies
|
Package returned to sender
I ordered some stuff from Sephora middle of January, it was supposed to
arrive on the 29th. It never arrived and was being shipped through
Canada post. I kept checking and it kept saying in transit. W...
0
1
| 0 Hearts
|
1 Reply
|
Re: Package returned to sender
@93Tam, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like...
0
0
| 0 Hearts
|
0 Replies
|
Broken Summer fridays
I bought a summer Friday’s lip butter balm on January 3, and I’ve been
lightly using and I have been noticing leaking, so I was looking at the
tube and relised the whole base is ripping off. I don’t u...
0
2
| 0 Hearts
|
2 Replies
|
Re: Broken Summer fridays
@MarinaVald0, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
0
1
| 0 Hearts
|
1 Reply
|
Re: Broken Summer fridays
@MarinaVald07, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
0
0
| 0 Hearts
|
0 Replies
|
| 0 Hearts
|
1 Reply
|
Re: Received shattered rare beauty blush
@kisanka, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
0
0
| 0 Hearts
|
0 Replies
|
Late Express Shipping
Hello, I placed an order on February 10th choosing the express shipping
option as it was expected to be delivered on February 13th. Today is
February 15th and now for my surprise the expected delivery...
0
1
| 0 Hearts
|
1 Reply
|
Re: Late Express Shipping
@SabinaBasnet, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
0
0
| 0 Hearts
|
0 Replies
|
Hello
I am trying too get ahold of Urban decay for an experience I had at
Sephora I was supposed too get credit from Sephora and urban decay and I
haven't heard anything from either one of them anyone knows how I can
contact both of them
0
1
| 0 Hearts
|
1 Reply
|
Re: Hello
@marieamber37, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
0
0
| 0 Hearts
|
0 Replies
|
Sephora Gift Card Scam
I've been trying to resolve this since 11/29 and predictably Sephora is
doing everything they can to get me to give up a recovering the money
that was stolen from me. I was a victim of a common scam o...
2
4
| 2 Hearts
|
4 Replies
|
| 0 Hearts
|
0 Replies
|
Re: Sephora Gift Card Scam
@ScamVictim289, I'm so sorry to learn of your experience and appreciate
you sharing this with us. I'll place a request for our teams to reach
out to you so this can be looked into further. For more in...
0
1
| 0 Hearts
|
1 Reply
|
Re: Sephora Gift Card Scam
I see. So Sephora's response to victims of crimes that they've
participated in is to provide a link to a facile, boilerplate
explanation of the crimes Sephora is aware of and doing absolutely
nothing ...
1
0
| 1 Hearts
|
0 Replies
|
Re: Sephora Gift Card Scam
Surprise, surprise, whenever one tries to message another user that has
made mention of the term "Class Action", this forum puts up an error
message. If someone has got something cooking here, please ...
2
0
| 2 Hearts
|
0 Replies
|
is this a scam?
Is insider gifted.com real? I would actually enjoy a $700 gift card.
Please be honest, I don't have money for Christmas presents and this
would help A TON.
0
2
| 0 Hearts
|
2 Replies
|
Re: is this a scam?
@aspennt I'm sorry for the confusion! We are not associated with that
site.
1
1
| 1 Hearts
|
1 Reply
|
| 0 Hearts
|
0 Replies
|
Assistance with Pending E-Gift Card Order
Hi Sephora Support,My friend recently purchased a Sephora e-gift card
for me using Cash App, but the transaction is still marked as pending.
From our understanding, e-gift cards are typically delivere...
0
1
| 0 Hearts
|
1 Reply
|
Re: Assistance with Pending E-Gift Card Order
@lailax, I'm sorry to hear about this! Although we do not have access to
e-gift card transactions, please contact our e-gift card customer
support team for assistance at: Email - sephoragiftcardsuppor...
0
0
| 0 Hearts
|
0 Replies
|
Can I add points using a receipt?
I recently made a purchase at Sephora but didn’t have time to create an
account. I just created one. Can I still get pit ya for my purchase with
the receipt??
0
1
| 0 Hearts
|
1 Reply
|
Re: Can I add points using a receipt?
@TommyMommy123, yes, we're happy to help with this! It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the app...
0
0
| 0 Hearts
|
0 Replies
|
Bad card pin scratched of
I’ve attempted to call the number on the back of my gift card over 10
times but haven’t been able to get through. Unfortunately, I
accidentally rubbed off most of the card number and PIN. Could you
please assist me with this issue?Thank you!
0
1
| 0 Hearts
|
1 Reply
|
Re: Bad card pin scratched of
@Elleky67, I'm sorry to hear this! I'm happy to see if we're able to
assist. It looks like your private messages are turned off, and you can
adjust your preferences in your Community settings (on the ...
0
0
| 0 Hearts
|
0 Replies
|
| 0 Hearts
|
3 Replies
|
| 0 Hearts
|
1 Reply
|
Re: My reviews still haven’t posted
@momof55, thank you, I see these four reviews were successfully
submitted on 2/11/25 and you can view them on the product pages. You may
need to sort by date or use the keyword search.
0
0
| 0 Hearts
|
0 Replies
|
Re: My reviews still haven’t posted
@momof55, I'm showing that all of your recent reviews have successfully
been posted. Can you please provide the name of the product you're
referring to?
0
0
| 0 Hearts
|
0 Replies
|
Points
How long do points take to post? I have purchased several items and my
points never seem to change
1
2
| 1 Hearts
|
2 Replies
|
Re: Points
@littleang123, please let us know if you don't see your points after 24
hours of your purchase. We will be happy to look into it further for
you.
0
0
| 0 Hearts
|
0 Replies
|
Re: Points
Hi @littleang123 points can take anywhere from 24-72 hours to post to
the account. 💕
0
0
| 0 Hearts
|
0 Replies
|
Review not posting
I have submitted a review for a product a couple of times and for some
reason it is still not showing. It is for Clarins Double Serum
Anti-Aging to Firm, Boost Radiance and Refine Pores
1
3
| 1 Hearts
|
3 Replies
|
Re: Review not posting
Thank you! Can you also check on my reviews for Yves Saint Laurent Make
Me Blush 24H Buildable Powder Blush.
0
1
| 0 Hearts
|
1 Reply
|
Re: Review not posting
@Jennkl, I see that you successfully reviewed two shades of the YSL
blush on 2/11/25, and you can view them on the product page. You may
need to sort by the date or use the keyword search.
0
0
| 0 Hearts
|
0 Replies
|
Re: Review not posting
@Jennkl It looks like this review was not approved in error. I have
approved for you and it should post to our site within 24 hours.
0
0
| 0 Hearts
|
0 Replies
|
| 0 Hearts
|
1 Reply
|
| 0 Hearts
|
0 Replies
|
| 1 Hearts
|
3 Replies
|