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Sephora, the fact that you need to "think" over canceling HUDA is enough to make me never want to shop in your stores again. Your inactions are speaking VOLUMES.

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Gift card zero balance

I received a $50 gift card for Christmas and went to use it in store and they told me there was a zero balance. The card hadn’t even been taken out of the package and the scratch off was completely in...

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Re: Gift card zero balance

@eva12345flan, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you wou...

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Complaint

I usually love going to the Sephora at Newport in Jersey City. Everyone who works there is super amazing and nice. However, there is this one Indian middle-aged woman who works there and she kept look...

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Re: Complaint

@VinitaVT, I'm so sorry to learn of your experience and appreciate you bringing this to our attention. We strive to always create a welcoming space in our stores. It looks like your private messages a...

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Sephora not posting my reviews

I’ve been Rouge member for years now. I purchase and review tons of products. I’m active community member and even got three free boxes from Sephora for reviews. But lately the last few months they st...

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I know this is an older post, but I’m hoping to get some help.I submitted a review for the Anastasia Smooth Blur Matte Powder Bronzer about a month ago. I received a notification saying it would be po...

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Hi @QuynhPanda, thank you for reaching out! I see your review of the Anastasia Beverly Hills Smooth Blur Matte Powder Bronzer was successful. It looks like it was published on the site on 7/3/25. You ...

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I know this is a old post but looking for help. I have recently tried to submit 3 separate reviews and only 1 posted, so I kept trying thinking it didn't process or ect.. but I have tried so many time...

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@SwtAnnii24 I see that your two reviews were pending moderation. I have approved them for you and you should see them post to our site within 24 hours.

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I know this is old, but the same thing happened to me - I finally figured out how to post reviews from the app (with photos), but I went to check and none of them posted. A dang shame!

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@baaducky I don't see that we have any recent reviews submitted from your account. The last one was for the Kayali Vanilla Sugar Rock Sugar fragrance. Did you receive any error message when you submit...

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Hi! This is also happening to me. I posted a review, did not see any error messages and the review has not been published. Now I am getting an error when I try on my web browser on a PC. It keeps telling me to try again at a later time.

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@SafiraRR It can take up to 72 hours for your review to complete moderation and post. I see that your review for the YSL Make Me Blush 12H Blurring Liquid Blush is currently pending moderation.

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@DaneeBT thank you for letting me know! Could you please try again, I think I was able to turn it on

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@katerynapoe I am looking into this for you and I will follow up with you via PM as soon as I have an update!

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@DaneeBT Thank you! I saw you replied something else 4 days ago but I can’t see it. Is there any update on this issue?

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I used to use previous version of sephora foundation 28.N what should be its equivalent for the new one ?

@katerynapoe I received your PM but I'm not able to reply as your private messages are turned off. You can adjust your preferences in your settings. Thanks!

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Drop Huda Beauty

#DropHudaBeauty. Huda Kattan, founder of Huda Beauty, recently posted a video promoting the false claim that Israel harvests Palestinian organs - a modern iteration of the centuries-old antisemitic bl...

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It’s time to say goodbye to Huda beauty @sephora. She is spreading dangerous blood libel against Jews and definitely violates community standards. Show some spine

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Until Huda Beauty is dropped I will not spend another cent in a Sephora. Guess I’m an Ulta girl now.

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#DropHudaBeautySephora needs to drop this brand immediately. Hate speech should never be tolerated or supported.

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I second this!Huda Kattan, founder of Huda Beauty, has a documented history of posting and amplifying antisemitic content — including harmful stereotypes, anti-Israel conspiracy theories, and content ...

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Until they drop Huda, I will drop the hypocritical company!

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Sephora Hypocrisy?

Why did Sephora “cancel” Amanda Ensing just for supporting Trump, stating that it doesn’t match their core values then keeps Huda Beauty Products when Huda Kattan has said the most hateful, anti Semit...

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e-Gift Card Scam!

I have tried 5 times to order an e-Gift card!!! Yes, I said 5 times! It went through for the first order earlier this month. I tried to order another e-Gift card again and it took the money out of my ...

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excuse me ive recently bought a e-gift card and had the same issue, did you ever get your money refunded?

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Hi @Anonymous, I'm so sorry for the trouble you've had purchasing an eGift Card and for the service you received! All eGift Card purchases are made through our third party, CashStar. I recommend conta...

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This is not an appropriate answer, when Cashstar is telling me to call my bank? You need to investigate Cashstar, they are clearly incompentent.

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They were dismissive and couldn't say why they did not process the order. Again, this is not the first time that customers have had this issue. Also, it is extremely irresponsible for y'all not to add...

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I completely agree!! Do not offer gift cards through a 3rd party that is clearly incapable of processing a payment effectively. They are telling me to "try again" when they have already processed my p...

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