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Re: How do I change my birthday?
Hi! My birthday was put in for March 19th when I made my account but
it’s actually June 19th, could this be changed? Thank you!
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Re: How do I change my birthday?
Hi @rosyglowreviews, We've updated this. You might need to sign out and
sign back in to see this update reflected. Thank you! Best regards,
Laurie
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Re: How do I change my birthday?
Hi @aleenerr, Happy early birthday! We've updated this. You might need
to sign out and sign back in to see this update reflected. Thank you!
Best regards, Laurie
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Re: How do I change my birthday?
Hi @moneyminelolt, You can provide us with your birthday (date/month)
and we will be happy to update it for you. Alternatively, you may
contact our live chat at https://www.sephora.com/beauty/contact-...
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Re: How do I change my birthday?
Im having the same issue, my birthday is incorrect on my profile and the
chat says it’s unavailable. can you help me out? My birthday is December
18th.
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Re: How do I change my birthday?
Hi, my sister had access to my account to check something and so my
birthday is incorrect, is there any chance i could fix it to my own
birthday?
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Re: How do I change my birthday?
@laibaaxm, we're happy to help! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like...
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FRAGRANCE20 code issue
I'm having a very odd issue, where every time I go to apply the
FRAGRANCE20 code, it tells me that I have to be logged into a Beauty
Insider account to use it...only I already am. This is on different...
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Payment error
Hello. I keep trying to make an online purchase, but I get a message
saying “error” payment information is incorrect or has been declined by
bank if applicable any pending charges have been reversed, ...
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Re: Payment error
@Jn1114 , I'm happy to check on this. It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Order came damaged
I ordered a Tarte palette and one of the eyeshadows was cracked when I
opened it. Is there any way to get a refund? I don't have my original
receipt.
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Re: Order came damaged
@alexandria400, I'm so sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you...
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Temporary Card is Grayed Put on App for online Order
Approved for Sephora credit card and account information is visible in
app but is grayed out and cannot be used for online order for store
pickup. any suggestions? Community wasn't able to assist when I called.
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Shipped order
Hi, I just need help with an order that I don’t know if it was already
shipped
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Re: Shipped order
@SandraShayani, I'm happy to check on this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If yo...
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Re: Shipped order
thank you so much for answering me!i called costumer support… i was told
that, because its perfume I have to wait for it to be picked up by the
carrier. It is packed and just waiting for the carrier. ...
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Don’t call customer service, they don’t care
why have a call centre that doesn’t answer your call??i have been on
hold for over 10mins being told ‘estimated wait time is less than one
minute”this is my second call after my previous customer service rep
hung up in the middle of my call. WOW
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Re: Don’t call customer service, they don’t care
@lisabrrrr, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Package Returned to Sender?
Hi, I recently placed an online order on the 15th, with it getting
shipped out and almost delivered to my house. It was estimated to be
delivered yesterday the 19th, but was delayed for one business d...
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Re: Package Returned to Sender?
@voplekorea, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Credit Card Scam
I have applied for a number of credit cards in the past and I have never
had such a poor experience as I have with the Sephora credit card. I
have reached out to Sephora customer service and Comenity ...
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Re: Credit Card Scam
@Drea4789533, I'm so sorry to hear this! I'm happy to take a look in
more detail. It looks like your private messages are turned off, and you
can adjust your preferences in your Community settings (on...
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Egift card
Hi, I bought an egift card, but the purshase was denied, the charge was
made in my bank account, and I’m waiting for my money back since
December 9.
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Re: Egift card
@Naty1607, I'm sorry about this! Our e-gift card customer support team
can gladly look into this for you. Please visit:
https://sephora.cashstar.com/self_service/v2/about/customer_support/contact
Best, Laurie
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