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Hi @Anonymous, I'm so sorry for the trouble you've had purchasing an eGift Card and for the service you received! All eGift Card purchases are made through our third party, CashStar. I recommend conta...

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This is not an appropriate answer, when Cashstar is telling me to call my bank? You need to investigate Cashstar, they are clearly incompentent.

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They were dismissive and couldn't say why they did not process the order. Again, this is not the first time that customers have had this issue. Also, it is extremely irresponsible for y'all not to add...

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I completely agree!! Do not offer gift cards through a 3rd party that is clearly incapable of processing a payment effectively. They are telling me to "try again" when they have already processed my p...

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I just had the same issue! I bought a $150 gift card from them and the money was deducted but I received an email that it couldn't be processed and now it shows it's been returned but I haven't receiv...

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JcPenny Sephora cologne voucher

I have a JcPenny/Sephora cologne voucher I received as a gift. I went in store to redeem it and could not. How do I redeem my voucher?

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Re: JcPenny Sephora cologne voucher

@Krtruzy, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would li...

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Re: JcPenny Sephora cologne voucher

Thank you. I believe i have turned on the private messages now.

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Scam Alert

I ordered a gift card on 8/8 and the e-gift card was never delivered. Called on Friday and they said it will be delivered within 3 hours, I waited and still no e-gift card. Called back on Saturday, Re...

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Re: Scam Alert

@Niki2Mad, I'm so sorry for the trouble and appreciate you reaching out to us! Although we do not have any insight into e-gift card orders or transaction information, please contact our eGift Card Cus...

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lost Sephora gift card, but still have receipt

Hello: I lost my Sephora gift card, but still have my receipt. Is there any way I would be able to use my receipt to help me retrieve my gift card number or get another gift card while canceling that one? Thanks!

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Hi @hellomissmarii, I'm sorry to hear this! Generally we're unable to replace gift cards if they are lost, stolen, or damaged. However I'm happy to see if we're able to assist and I'll send you a message shortly. Best regards, Laurie

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i also lost my card and have the receipt. Can someone help please

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@eliiianaxw, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would...

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Great, thank you so much

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missing order

Hello i am missing my order. it said it was delivered but was not

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Re: missing order

@thihuynh15, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would...

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Re: missing order

I am having the same issue which is totally unacceptable on sephoras end I called customer service and they told me that they cannot do anything since it is marked as delivered and what I was trying t...

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Re: missing order

@beauty27272, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you woul...

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Shipping speed

I placed my order 3 days ago and it still hasn’t shipped. Is anyone else having delays with their orders? There isn’t a major sale going on, so I’m surprised it’s taking this long to ship.

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@harrypotterfan6 I'm sorry for the wait! If you submitted your order over the weekend, it may take a couple business days to ship. It looks like your private messages are currently turned off. If you'...

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@keelybt Thanks! I’ll pm you my order number.

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@keelybt thanks so much for looking into it! I appreciate it!!

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@harrypotterfan6 I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser. I did take a look at y...

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Rude customer service

I’m reaching out regarding an order that I placed with you guys. I am at a loss of words for the way I was treated by the customer service rep, and for the way that I was treated by the driver who was...

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Re: Rude customer service

@beauty27272 I'm sorry to hear about this experience. I have removed your order number as we do not allow that information shared publicly. It looks like your private messages are currently turned off...

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Gift card balance disappeared

I received a $75 gift card for my birthday. I shopped online and made a purchase that required me to use another card to pay the difference. When I checked out, $75 was used from the gift card, and th...

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Re: Gift card balance disappeared

@yvettelavonne I'm sorry to hear that! I will be happy to take a look. It looks like your private messages are currently turned off. Please send me a private message with your gift card number. You ca...

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Time to boycott Sephora

If Sephora does not drop Huda Beauty, then our family is done with shopping there. Huda Beauty stands for hate and division, not quality products. When Sephora cannot understand right from wrong, then...

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Re: Time to boycott Sephora

Condemning the mass murder of children is not hate

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Special Request for My Daughter’s 21st Birthday 🎉💄

Hi Sephora Community,My daughter is turning 21 soon, and we’re throwing a “Glam Night” birthday party in her honor! She’s been a Sephora fan for years, it’s her go-to for all things beauty, and if she...

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Help! Gift card is 14 digits

Hi! I received a giftcard over Christmas and it is a physical gift card. I peeled off the back and the card # is 14 digits and the pin is 8 digits. The card is not damaged nor have the numbers rubbed ...

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Did it ever get resolved???? I got a gift card too and it only has 14 digits and 8 numbers for the pin!!!

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@JennyE24, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would l...

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hi! did this ever get resolved? i'm having the same issue.

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@Lel3 If you have the first 12 digits, we may be able to locate it in our system. It looks like your private messages are currently turned off. Please send me a private message with your gift card num...

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Hi @MaddieTinaL14 I'll be happy to take a look! I'll send you a PM.

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I am having this issue as well

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