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Re: Forgot to give my phone number for points
@Sandylainey, We're happy to help! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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Can’t see my reviews
Hi! I submitted two reviews for Clarins Extra-Firming & Smoothing Night
Moisturizer 1.6 oz/50 mL and Clarins Extra-Firming & Smoothing Day
Moisturizer with SPF 15 1.7 oz/ 50 mL but they are not posted...
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Re: Can’t see my reviews
@nazaninnki, I'm so sorry about this! This was due to an error, and it
has been corrected. You should be able to see these reviews on the site
within 48 hours.
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free samples
Hi, I want to know why, after I added the products I wanted to try, when
I went to pay, it said the free trial products I selected were not
available. This doesn't make sense. If they are not availabl...
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Re: free samples
@Laurita1122, I'm sorry to see this! Thank you for sharing this
feedback. I'll share this with our teams for review. Are you seeing this
same issue with the other sample selections, or only with these two?
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Sephora Method
Y’all has anyone heard of the Sephora method where they give you 750 to
spend for free it’s popping up on my fyp everywhere is it true?
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Re: Sephora Method
@maryeliseparker, this is not a valid offer from Sephora. To see our
current offers and promotions, please sign up for promotional emails,
and check back frequently on the Beauty Offers page:
https://www.sephora.com/beauty/beauty-offers
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Re: Sephora Method
@maryeliseparker ,🚩🚩🚩🚩🚩🚩.Definitely a scam and it’s been going on
for a long time. Don’t fall for it!
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gift card numbers scratched off
My friend gifted me a $25 gift card back in September for my birthday. I
went to use it and the number and pin are scratched off. I scratched on
the number with a coin as directed on the card. Since i...
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Re: gift card numbers scratched off
@kelseyleann2025, I received your message, but I'm unable to respond as
your messages are turned off. If you'd like to enable your messages,
please navigate to the Community on the web browser (not the app).
Please look for the gear/settings icon.
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Re: gift card numbers scratched off
@kelseyleann2025, I'm sorry, the pin is required to redeem the card
online. If we're able to find the full 16-digit card number, you may
still be able to redeem it in store without the pin. It looks l...
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SEPHORIA 2025
which social media sites ? Which email do I subscribe too so I can know
when tickets are on sale as soon as they are on sale. Can you add me to
the proper emails I really want to go and get my tickets...
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Re: SEPHORIA 2025
Hi @AvahJ88, We don't have a separate email list specifically for
SEPHORiA. However, you can subscribe to our promotional emails by
visiting your subscription settings in your account. You may need to...
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Re: SEPHORIA 2025
@ttkm I see that you are currently subscribed to our emails! I recommend
staying tuned to your emails, following us on Instagram and staying
tuned here on BIC!
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Re: SEPHORIA 2025
Can I be added?🥹 I have emails turned on but I’ve never received a
single email about it, I always hear about it after it’s already sold
out:( what social medias should I be following? I don’t think there’s a
sephoria account is there?
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Re: SEPHORIA 2025
@alanaxavier, the Sephoria updates are sent out with our regular
promotional emails, so be sure to check promotional emails frequently.
You can also sign up for text alerts at: https://www.sephora.com...
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Re: SEPHORIA 2025
@jberinsky I see that you are currently subscribed to our emails!
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Topbox reviews never post, even after 72 hours
Hi there, I have a new topbox mission for Clarins Extra-Firming Day, and
Clarins Extra-Firming Night neither seem to have posted. I had this
issue previously with another product review as well and a ...
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Review not posting even after 72 hours
Hi, I review two products, in French, on Feb 6 and I have not seen them
posted. I need to submit my posted review for a TopBox Mission. The
products: Clarins Extra-Firming Night - All Skin Types 1.7 o...
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Samples
For a little over a month I have had a tough time adding samples, it
shows that I can add it and then when you add it to the cart it is out
of stock to the point of not being able to add a sample again what is
going on for the Canadian options?
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Re: Samples
@alisonec, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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Another let down from Sephora
I am done ordering from Sephora… I have been a customer forever with
this company and as of this past year, everything has been subpar (at
best), especially their online ordering and customer service....
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Re: Another let down from Sephora
@user174737 I'm not able to reply to your PM, as they are not enabled on
your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser.
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Re: Another let down from Sephora
@user174737 I'm so sorry to hear that the sample bag was not included in
your order. It looks like your private messages are currently turned
off. Please send me a private message with your order numb...
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Re: Another let down from Sephora
I’ve tried to message you privately, but it just says there is an error
and I’m not able to. Please send me a private message and I can provide
my order number. Thanks
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Too late for Birthday Gift?
My birthday was in January and I was gone during that time. I'm about to
place an order and I don't see that as an option now. I don't have a
store near me so I wanted to see if there was a way to add it to my
order now.
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Re: Too late for Birthday Gift?
@JenanigansJen, we're happy to help! Please contact our live chat at
https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA
(1-877-737-4672) where an agent can add the birthday gift to your o...
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refill
i have a valentino born in roma coral fantasy and i was wondering if
this is refillable at any store in miami or online
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Re: refill
@araa203, thank you for reaching out to us! Some fragrance refills are
available for purchase. It doesn't look like we currently have a refill
available for this fragrance. To view currently available...
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