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201,187 Posts
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Re: Points
Hi @bubalinaa, We don't provide points in exchange for reviews at this
time, and you would only receive points from your product purchases.
Thank you! Best, Laurie
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Missing Samples
Hi, I recently received a package today with my products but the samples
were missing. I know they are free but I was looking forward to trying
them and maybe purchasing in the future, anyway who do I talk to to get
this sorted out?
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Re: Missing Samples
Same with me. I had ordered a package. Picked out 2 samples. Nothing.
This is the 3rd time this has happened in the past 4 months.
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Re: Missing Samples
HI @kellymarie76, I'm sorry to hear this and I'll send you a message.
Best, Laurie
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Re: Missing Samples
Hi @flashbeautyyy, I'm sorry about this! I'll send you a message. Best
regards, Laurie
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Sephora refuses to replace missing item in packages
I am extremely frustrated and annoyed over a missing item that sephora
will not replace or refund. In the recent sale I spent almost $700 in
product and one item was missing. This seems to be a common...
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Re: Sephora refuses to replace missing item in packages
Oh no. I am going through the same thing and it is stressing me too. I
am so disappointed with Sephora 😞
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Re: Sephora refuses to replace missing item in packages
@bajvixen I'm sorry to hear about your experience! I will send you a PM
for more information.
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Wrong Address
My Sephora order was sent to an old address! I tried to go through UPS
to get it but can’t since it’s not a personal package. Is there anything
Sephora can do to get my order to me?
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Re: Wrong Address
Hi @Sofiacabrera1, I'm sorry to hear this! I'll send you a message
shortly. Best, Laurie
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in progress order
i had purchased the laniege waterbank moisturizer on november 9th and it
is now the 16th and it still is “in progress” meaning it jas not even
shipped yet. I am going on vacation next wednesday and im...
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Re: in progress order
Hi @emalynn39, I'm sorry for the wait and I'll send you a message
shortly. Best regards, Laurie
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Unsuccessful authorization?
Got an email saying my shipment was delayed. went to check on my order
status, says “unsuccessful authorization” and when I click into it it
says cancelled?! What is going on? can’t get someone on the...
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Re: Unsuccessful authorization?
@HannahA87 I'm sorry to hear that! I will send you a PM to help.
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Re: Unsuccessful authorization?
I’ve been trying to open the PMs and it won’t open for me. Could you
please help me from here? Or via email?
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Re: Unsuccessful authorization?
Hi @HannahA87, I'm sorry for the trouble! You might need to clear the
cookies/cache on your Internet browser, or make sure your app is fully
updated. I'll send you a message shortly. If the messages d...
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Missing Samples
I placed an order and my samples were missing from my order. I know they
are free, but it's still so disappointing taking the time to choose what
I want, getting excited about the product and then hav...
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Re: Missing Samples
Hi @pascallion, I'm sorry to hear this! I'll send you a message. Best,
Laurie
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Shipping delay
Hi there, Just wondering if anyone has been experiencing delayin
receiving their package via Tforce? My orders were shipped separately.
The one shipped via Canada Post which was supposed to arrive lat...
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Re: Shipping delay
Hi @skincarelovin, My apologies! Danee is currently out of the office.
I'll send you a message to assist. Best, Laurie
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Missing samples
Hi, I received my Order a couple of days ago and unfortunately, it has
arrived without any of my chosen samples. I know those are gifts but I
was looking forward to trying them and that's why I ordere...
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Rewards points
Purchased some items in October 2022 in-store and used Sephora Visa to
pay. No rewards points have been posted as of today's date. How do I get
them added to my Insider account?
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Package Returned to Sender
I recently purchased some items from Sephora but the delivery person did
not deliver it to my address and as I result I was not able to pick it
up from the post office in time. The item is now being "...
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missing samples
I made an order and I am on a perfume hunt and I am missing my perfume
sample after making a lot of purchases too. any way to get that?
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Re: missing samples
Hi @mememeiknowikno, I'm sorry to hear this! I'll send you a message.
Best, Laurie
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25% off 1st purchase not working
I have been having issues with getting the 25% off my first purchase and
Customer Service just hung up on me 😩
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Re: 25% off 1st purchase not working
Hi @Chas1228, I'm sorry to hear this! I'll send you a message. Best,
Laurie
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Visa gift card not going through
I'm trying to use a visa gift card at checkout - covers the full amount,
and is registered for use online, but it still won't go through - any
help on this? I've read a few threads on this, and haven't seen a real
solution.
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order not showing
i placed an order but it's not showing up in my recent orders sephora
but it’s in my buy again and i have the confirmation email
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Re: order not showing
Hi @anivle, I'm sorry for the trouble! Can you please try signing out
and signing back in?Best, Laurie
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Re: order not showing
i’ve already done that and it still doesn’t work, i got a email saying
my order was delayed and i placed the order on november 6th
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I’m So Tired of Trying to Post a Review and It Says Error
I’m in the rouge tier but I’ve also had words w Sephora on here for
sure, and now every time I try to review something it says “Error” guess
they’ve “silenced” me from being able to give honest paid f...
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