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Trying to figure out the tiers and I came across this post. Very helpful! I’ve just noticed I’ve been swapped from “rookie” to “newcomer”, and I notice you’re “fresh faced” now! Do you know, are these new additions?

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@everythingfine You can find more information here> https://community.sephora.com/t5/Trending-at-Sephora/Demystifying-the-Community-Rank-System/td-p/6244348

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Seems VERY inconsistent. I've seen someone with 0 posts, in 0 groups, w/ 0 looks, w/ only 31 followers (following 1675) who was a rising star level 3. I won't give their name publicly, but it does see...

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@JMeLuNez @AccidentalVIBRG If the person has zero posts, may I ask how you came across this person?

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I was scrolling through the list of everyone's name & their rank. When I saw a someone with a rank of Rising Star, Level 3, I was interested in how they got there & thought maybe I could tell by their...

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@AccidentalVIBRG @JMeLuNez Oh I see, I forgot we could do that. I did see one Boss with zero posts, but I think that was a spam bot account. This forum used to have a huge problem with spam bots. They...

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RE: Re: Update/Heads up about “Rookie” Status!!

I’ve seen them the groups . I didn’t realize a comment counts as a post but when you click I. Their profile it says 0 across the board . Maybe their is some bug or glitch in the system making the numb...

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RE: Re: Update/Heads up about “Rookie” Status!!

I agree it doesn’t make any rhyme or reason I was trying to figure it out as well but I’ve seen “boss” on accts with little to no followers with no posts no reviews no interactions/helps/answers... an...

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RE: Update/Heads up about “Rookie” Status!!

Thanks for this info! I was wondering about this myself because I don’t seem to be moving up but I guess I’m not active enough here 🙂

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Hi @kenzbbyxo, How exciting! Thank you for being an amazing member of the Beauty Insider Community. 🙂 Best regards, Laurie

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Samples Missing

Is anyone else not receiving the samples picked with the online orders? Mine were missing from my last 2 orders.

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Re: Samples Missing

@leerylan I'm sorry to hear that! I will send you a PM to help.

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Received someone else’s order

Hello! I received someone else’s order. The outside box had my name and address but the inside order is someone else’s with a different merchandise slip. Based on the slip the order itself is also mis...

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Re: Received someone else’s order

@Shahdiwala I'm sorry to hear that! I will send you a PM to help.

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No sample’s again!

For the last few orders, i am not receiving any samples very disappointing

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Re: No sample’s again!

@neer21 I'm sorry to hear that! I will send you a PM to help.

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Fleet Optics horrible!!!

Fleet optics is just horrible this has happened so many times to me now, they say they have left my package at a safe drop but didn't and on my address it shows to buzz and my apartment number to go t...

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Re: Fleet Optics horrible!!!

@alyssaoolson I'm sorry to hear about your experience! I will send you a PM to help.

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Received a wrong birthday set

Hi! For this year I selected an Amika Birthday Set. Instead I got a Biossance Rapid Radiance set which is not even a part of a birthday set selection and a Sephora lip liner ? I do not like Biossance ...

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Re: Received a wrong birthday set

@dashafish I'm sorry to hear that! I will send you a PM to help.

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Empty Box Received

Hi guys. I recently ordered over $200 worth in makeup and I received an empty box. The FedEx label clearly showed 1lb for 23 items which is impossible. Now I understand that I use a freight forward a...

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Hi RachLK, did your problem solved? I have exactly the same problem for my $176 order. I have received a empty parcel which showed only 1 lb in UPS site (I have weighed only 500 grams actually), there...

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Hi @Anonymous, I'm sorry to hear about this! In reviewing your account, it appears that you were recently assisted via phone. If you have additional questions, please contact us via phone at 1-877-737-4672. Thank you. Always, Danee

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Hi I am simply seeking any additional help because this really isnt fair. I don't have an option for international shipping and I don't ever complain when I get broken items as I accept that responsib...

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Hi RachLK. Did you ever get this resolved?

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@Anonymous I sent you a private message.

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Thank you but this is not the same. The label says it was not packed. That policy does not consider me because I'm international even if the error lies with the company. After many years of shopping h...

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Missing items on my order

Hello I need help. I’m almost crying of impotence.There are almost $90 dollars of missing items in my last order. On email and Instagram are telling me that they can’t help me because I received my...

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Hi @lauracgf I send you a PM for more information.

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Hello, thanks. I already know this info but it’s obvious they packed this order incomplete. That’s what makes me so angry. I can’t believe this.

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Hi Lauracgf. Did you ever get this resolved? I am going through the same thing now and basically being told they can't do anything because of my address when they didn't pack it in the first place.

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