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False advertising - ripped off
I ordered a face moisturizer that was advertised as part of the recent
20% off sale. When I saw the email receipt I saw that it was charged
full price. I tried calling customer service but it was clos...
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Missing Samples!
So upset because I was looking forward to my free samples with my order,
opened my package and there were none! Not fair at all
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1
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1 Reply
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Re: Missing Samples!
@xhoneylovem, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Points
I heard that you get 50 sephora points for making a beauty insider
account but I did not get them. I has been at least a week since I have
made one. How do I get them? Or am I tripping.
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Re: Points
@thebaddie1, my apologies! It doesn't look like this is a current offer
at Sephora. However, clients receive 1 point per dollar spent. We also
have point multiplier events from time-to-time. I recomme...
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Create BI Account Failed
I have had a Beauty Insider account for years, and can use my card in
store, but the app and website have never successfully allowed me to log
in to Beauty Insider - it always says “Create BI Account ...
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Re: Create BI Account Failed
Hello. I’m experiencing the same issue again with my BI account. It
continues to log me out online and in the app and it won’t let me
reconnect with my birth date.
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1
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1 Reply
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Re: Create BI Account Failed
@heatherlee7, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Re: Create BI Account Failed
Hello. I am experiencing the same issue again. Somehow it removed my
beauty insider account and when I try to sign back in it just says
Create BI Account Failed
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1 Reply
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1 Reply
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2 Replies
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Re: Create BI Account Failed
hi @StephanieBT The exact same thing happened to me: I've used my BI
account for years and earned points, but I always have problem login my
BI account online even now.I am trying to place an order on...
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1 Reply
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Franchise Opportunity in Iraq
My name is Muhammad Mirany, and I am the CEO of MPX Ltd., I am writing
to express our strong interest in becoming your exclusive retail partner
in the Iraqi marketWe are already in textile sector with international
brands like THE GIVING MOVEMENT.
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1 Reply
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Re: Franchise Opportunity in Iraq
@MuhammadMPX, as a privately held company, Sephora does not offer
franchising or wholesale opportunities. We appreciate your passion for
Sephora!
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Review posting issue
I have been teyi g to write review forShiseido Ultimune Power Infusing
Serum 4.0Whenever i am submitting my review it says: An error occurred
during the submission process, please retry at a later time.What should
i do?
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1
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1 Reply
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Re: Review posting issue
@jassugc, I see you successfully reviewed that product yesterday,
7/8/25. It can take up to 48 hours for it to reflect on the product
page.
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Problems with Tforce
Spoiler (Highlight to read) Je suis extrêmement déçuepar le service de
livraison de ma commande effectuée le 27 juin, qui n’a toujours pas été
livrée à ce jour, malgré les nombreuses promesses de TFor...
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1 Reply
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Re: Problems with Tforce
@imenghd, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Vanilla gift card not working
Spoiler (Highlight to read) I tried to make payment online, and the
vanilla gift card is not going through. I called customer service, and
they told me they are not adding an address on the gift card....
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1 Reply
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Received a half empty product
Dear Sephora Customer Service, I hope this message finds you well. I
recently received an order from Sephora, but one of the products arrived
half empty. I believe this may have been due to a packagin...
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1 Reply
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1 Reply
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sent e-gift card to wrong address
I ordered a e-gift card and I was accidentally sent to the wrong email
address. The email address has no mailbox and I’ve contacted the email
server/domain owner. is there a way to get this rerouted o...
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1 Reply
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Re: sent e-gift card to wrong address
Hi @anabelnvdiaz, please contact our eGift Card customer support team
for assistance: Email: sephoragiftcardsupport@cashstar.com Phone:
866-286-1262 Online webform: https://sephora.cashstar.com/self_s...
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4 Replies
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Re: Submission error for Elemis product
It’s been happening since yesterday. My first submission went through
but then I tried to submit reviews for a few different Elemis products
that I’ve tried and I keep getting this error message. I t...
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2 Replies
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Re: Submission error for Elemis product
@sheiley, It looks like your private messages are turned off, and you
can adjust your preferences in your Community settings (on the browser
only, not the app). If you would like to send me a private ...
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1
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1 Reply
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Re: Submission error for Elemis product
I’m not sure how to private message you, but I changed my settings so
you can PM me. I’m still getting the error message. It’s Elemis
Superfood Hydrating Oil, the pro collagen marine hydrating day cream,
night cream, cleansing balm etc. Thanks.
1
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Re: Submission error for Elemis product
@sheiley I'm so sorry about this! Are you seeing the error message on
both the app and desktop? Are you encountering the error with a specific
product or whenever you try to submit a review for any product?
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Birthday gift options
I’m not seeing any Rouge birthday gifts or the 250 reward points as
options. Unfortunately, there aren’t a lot of gifts to choose from.
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1 Reply
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Re: Birthday gift options
Hi @bertina, The Rare Beauty gift is a VIB/Rouge exclusive (online
only). The 250-point option is only available in stores. We also have
many other exciting birthday gift options from including Makeup...
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Where are my points?
I'm a Beauty Insider and I just made an $111 online purchase but my
points didn't increase at all. Then I saw that Sephora was offering 100
pts for filling out the personalization survey, so I did it, and STILL
no points. What up with that?
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