Received broken product - returning

[Anonymous]

I received a broken product when i ordered from sephora.com. I live in Norway, Europe, and I suppose I'll just return the product by mail. But do i have to pay for the shipping and taxes to return it? And do i have to order the product again and then again pay for shipping and taxes? 

[SianBT]

Hi @Anonymous, 

Sorry to hear that you received a damaged item! Please feel free to send myself or another mod a PM with your order number if you have not yet been assisted with this.

Bisous, 

Sian

[Anonymous]

Hi I got a broken product the whole bottle was busted and I want a replacement or a refund I have the shipping number and I’ll upload images 

[DaneeBT]

Hi @Anonymous,

I will send you a PM to further assist you!

Always,

Danee