Ordered online-received broken product and wrong samples

[Jewelabella]

Placed an order and my product arrived shattered/broken and received wrong random samples from what I added to my cart. Now I have to fins a store with the broken product in stock to exchange when the main reason I ordered online is because it was out of stock everywhere in stores. Help! order number: --- 

[LaurieBT]

@Jewelabella, I'm so sorry to learn of your experience! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. The order number has been removed from your post for security purposes. 

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!