Missing
Hi, Redeemed 300 points for 3 samples but only received one.
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Re: Missing
@var1 I'm sorry to hear that! I will send you a PM.
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Samples
Let me preface this by saying I know samples are free. But, why even
bother to offer a sample choice when you NEVER send the ones I choose.
"We occasionally send a substitute when a sample isn't avail...
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Re: Samples
@LFie I'm so sorry to hear that you have had this experience! I
understand it can be disappointing to receive sample substitutions and I
will share this feedback with the appropriate department for future
improvements.
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Sephora Chat?
Did the Live Chat option get discontinued? Previously, the chat bubble
icon would still be visible, but there would just be a little slash
through it if it was unavailable, but now it's completely gone. 😞
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Re: Sephora Chat?
I believe Sephora discontinued Beauty Advisor chat and the chat icon has
been removed from the top of the home page. Now chat is reserved for
customer service questions and the icon is located on the ...
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Re: Sephora Chat?
@Zexious We still have live chat on our customer service page, however
it will show as unavailable if all agents are busy>
www.sephora.com/beauty/customer-service If you still need assistance,
you can always post your question here.
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Re: How to apply for free samples?
Hi @SitaNiroulaDa, You can add 2 free samples with your online order
during the checkout process. Simply click the "Add Up to 2 Free
Sample(s)" button at checkout. Alternatively, you can add samples t...
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Employee Praise
I would like to leave a review for a specific employee. How do I do
that?
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Re: Employee Praise
Hi @sammyjoe21, I'm so glad to hear you had a wonderful experience with
a Beauty Advisor in store! We're happy to share your compliment with the
store team, and I'll send you a message shortly to assist. Best regards,
Laurie
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Gift card number scratched off
Hello, I received a gift card recently for $100 and when I went to use
the card online and removed the sticker, the number on the back
scratched off. I went to the store with the gift receipt and the ...
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Re: Gift card number scratched off
Hi this also happened to me, once I scratched off the back of my $50
gift card the numbers came off and they couldn't do anything about it in
store or on the phone with customer service. What do I do?!
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Re: Gift card number scratched off
Hi @deexjamie, My apologies, generally we're unable to replace gift
cards if they are lost, stolen, or damaged. However I'm happy to see if
we can assist and I'll send you a message shortly. Best, Laurie
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Missing Package, no refund or replacement
I placed a large order for Mother’s Day to put together a gift for my
mom. By the Friday before Mother’s Day, my package is marked as
delivered with a photo but when I got home it wasn’t there. I cont...
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Pin not readable on gift card
Good morning! I received a gift card and the coin took off the pin
number - it is not readable. Is there someone that can assist?
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Gift Card Pin scratched off
When I went to scratch off the pin on my gift card for online use, it
completely wiped away the numbers and now its illegible. What can I do
to fix this? This gift card was a gift
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Missing points from Fragrance 4x Event
Hello, I am missing points from my purchase I made on 5/07/2024, store
490, transaction 81529. I had asked whether the item was eligible for 4x
points prior to purchasing the Sephora Favorites Clean F...
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other support
Hello, my daughter received a $40.00 gift card last week, we went this
weekend to the store and the card has 0.00 balance, what we can do at
this point?
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Cancel Order
Hi, I realized I had the product already that I ordered. I tried to
cancel, but there is no option because I did not cancel within the
timeframe of 1 hr. I got an email today that my order is delayed....
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Why did all the prices go up!!
Spoiler (Highlight to read)All of the prices went up 10 or more dollars
for everything on the website!! The mini sol de janeiro was $24 and now
it is $33.50 on my website, the tower 28 lip jelly was $...
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Re: Why did all the prices go up!!
No seriously wtf they want me to pay 62 dollars for too faced ?!?! Now
nars foundation is almost $70 now. I just compared my “the ordinary”
moisturizer from here to Ulta prices and it’s 5 dollars chea...
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Re: Why did all the prices go up!!
@Xlover I see that you are located in the US and it sounds like you're
shopping on our Canadian website. I can confirm that the Too Faced Born
This Way Natural Finish Longwear Liquid Foundation is $46...
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Re: Why did all the prices go up!!
Hi @riley54, It looks like you're viewing prices on both the US and
Canadian websites, which are reflected in USD and CAD respectively. To
switch between the sites on the app, please click your name/p...
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