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Resolved. @DaneeBT Thank you!

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@Nilp I'm sorry to hear about this! It looks like your private messages are turned off. You can adjust your preferences in your Community settings (on the browser only, not the app). Please send me a ...

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@DaneeBT I still haven’t received any resolution, and I was recently sent an email stating that there have been multiple issues at this address and that accommodations were already provided. I want to...

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Thank you for getting back to me. I’ve just updated my settings to allow private messages. I’ll go ahead and send you my order number now. Appreciate you taking the time to look into this!

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@DaneeBT Is there any update?

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I received your PM and will be responding shortly!

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Remove Review

Hey there, Please remove my review for the MAC Cosmetics Studio Fix Powder Plus Foundation - I intended to leave this review prior to the formula change, and will leave a new review once it’s removed. Thank you for your time! Karlee

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Re: Remove Review

@karleejmp I removed it for you! Please allow 24-48 hours for it to be removed from the product page. Thanks!

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Same day delivery option issue

To whom it may concern, Hi, I have an issue regarding using my same day delivery on my orders on the Sephora app. I bought the one year long SDU subscription on the app but I cancelled it before it re...

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Re: Same day delivery option issue

Hi @eamayly I'm sorry for the confusion! Clicking the "Cancel Subscription" button on your Same Day Unlimited subscription cancels the subscription immediately. Additionally, it looks like your privat...

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Giftcard Scam - Happy Mothers Day

My Mother’s Day gift was a SEPHORA gift card purchased at a grocery store, and the pin was scratched off AFTER I scratched the silver foil bar. I could see the acct number but no pin. I called custome...

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This same thing just happened to me. My fiance purchased a giftcard for me from CVS for mothers day & I finally went to use it yesterday & when they scratched off the account number it was missing 3 d...

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The same thing happened to me just got a gift card less then a week ago I tried to use it today and it said my balance was at $0.00. I have never used this card however. I called costumer service and ...

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The same thing happened to me. I went to use my mother's day gift card and it had a zero balance. The last 4 digits of the 8 digit pin was completely gone. It also happened to my cousin as well. Very disappointing. Sephora you need to look into this.

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@Erika95 oh no! I'm sending you a PM.

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Sephora is doing nothing to help us. Let’s report them to the FTC and to the BBB … we don’t deserve to be cheated!I am all in for a class action lawsuit. And let’s take this to Twitter. We’ll make them take responsibility.

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They are not accredited with the BBB 😞 but this happened to me too.

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I reported to the FTC.

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Hi @Chibi28 I'm sorry to hear about this. I will send you a PM.

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Sephora Gift Card Fraud

I am so upset! I am a valued Sephora customer and spend thousands of dollars there. Something is going on internally with the gift cards!!! My friend gave me $100 gift card for my birthday a month ago...

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This exact thing happened to me! I got a 100 gift card from my brother in law for my bday, and I went in the store and had been informed that it was empty to my suprise. The girl said to call the nunb...

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Exactly! This just happened to me today!!! They sale you the card, you go to use it, the balance is ZERO then it’s sorry can’t help you! We see it was used but can’t tell where! Sounds like a load of ...

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I’ve been a rouge member for years and have now 2 of those gift cards where the PIN number is only four or 6 digits. I called Sephora costumer service and they said there’s nothing they can do. Are yo...

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Hi @Evgenia94, I'm sorry to hear this and I'm happy to take a look in more detail. I'll send you a message shortly. Best, Laurie

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PLEASE NO BODY BUY GIFT CARDS FROM THIS COMPANY!!! SCAMMERS!

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Everyone keeps receiving this response when we post about the gift card issue and NOTHING gets resolved. The same issue happened to me and this Sephora representative responded to my post with this sa...

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Gift card Fraud?

Anyone ever experience gift card fraud from an actual PHYSICAL gift card? Never in my life have I ever had an issue with a Sephora gift card until now. My mother purchased one in store December 9th 20...

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Re: Gift card Fraud?

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BEWARE….Sephora gift card fraud x2!!!!

So today I was informed that the Sephora gift card I purchased at CVS for $50.00 for my best friend’s daughter (birthday) had a ZERO balance on it! What was super upsetting was in December I purchased...

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This same thing just happened to me. My fiance purchased a giftcard for me from CVS for mothers day and I finally went to use it yesterday and when they scratched off the account number it was missing...

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I received an e-gift card that was purchased directly on Sephora website. I tried using it online and on the app, but it would not work. I contacted Sephora customer service and talked to 4 different ...

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Same thing has happened to me and from this post it's been going on for more than a year now and they have continued to sell these fraudulent Gift cards despite knowing it's been going on. I'm all for...

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This just happened to me as well. My bf purchased two separate $100 Sephora gift cards. 1 purchased at CVS on Dec 19th and 1 purchased at Target. Customer service for the gift cards is now saying ther...

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I just submitted a complaint with the FTC and BBB.

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