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199,472 Posts
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Order Marked as Delivered but haven’t received it
Feeling absolutely helpless and furious right now.I placed a Sephora
order worth over $1700, and it was marked as delivered but I never
received it. I’ve checked everywhere, spoken to neighbors, and w...
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Re: Order Marked as Delivered but haven’t received it
@Pareedhi, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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1
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1 Reply
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Re: Order Marked as Delivered but haven’t received it
@LaurieBT Thank you for getting back to me — I appreciate your response.
I’ve turned on private messages, so please feel free to reach out to me
there directly.
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Order delivery wrong!
Sephora claims they delivered my package and it was dropped off to a
different address. The pic of proof is not my house and they refuse to
reship. You guys have STOLE from me! You can’t even make it ...
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2 Replies
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Re: Order delivery wrong!
@MonicafromTexas I received your PM but it looks like PMs are still
turned off so I'm unable to reply. You can adjust your preferences in
your Community settings (on the browser only, not the app).
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Re: Order delivery wrong!
@MonicafromTexas I'm so sorry to hear about this! It looks like your
private messages are turned off. You can adjust your preferences in your
Community settings (on the browser only, not the app). Ple...
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Gift card scam at pacific Center Vancouver store. Daughter had a $100 gift card. Balanced check by clerk showed $100, 10 minutes later zero
Daughters was given a $100 gift card. Went to pacific center vancouver.
Clerk checked balance and gave her a receipt showing $100 balance. 10
minutes later daughter took her items to purchase to clerk...
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Re: Gift card scam at pacific Center Vancouver store. Daughter had a $100 gift card. Balanced check by clerk showed $100, 10 minutes later
@Tkmac I'm sorry to hear about this! It looks like your private messages
are turned off. You can adjust your preferences in your Community
settings (on the browser only, not the app). Please send me a...
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Remove review
Hello, Would you please remove my review on Paula's Choice Pro-Collagen
Peptide Plumping Gel-Cream Moisturizer 1.7 oz / 50 ml ?
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1 Reply
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Re: Remove review
@nazaninnki I've removed it for you! Please allow 24-48 hours for it to
be removed from the product page.
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SEPHORA SCAMS CUSTOMERS
Sephora claims they delivered my package and it was dropped off to a
different address. The pic of proof is not my house and they refuse to
reship. You guys have STOLE from me! You can’t even make it ...
0
2
| 0 Hearts |
2 Replies
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Re: SEPHORA SCAMS CUSTOMERS
@MonicafromTexas, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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| 0 Hearts |
0 Replies
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Re: SEPHORA SCAMS CUSTOMERS
@MonicafromTexas If it was shipped to you via UPS, check the address on
the shipping label. (You should’ve gotten a “your Sephora order has
shipped” email from Sephora with a tracking link.) If the ad...
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Free Samples
Is it me or does anyone else NEVER get the actual free samples they
select? In my latest order instead of receiving the two products
selected, I received 1 product that I would never select because it...
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1
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1 Reply
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Re: Free Samples
@jigoe, I'm sorry for the trouble! Substitutions can be made for samples
that are unavailable at the location where your order is packed.
However, they shouldn't be missing entirely. It looks like you...
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Add me to list of $100 Sephora Gift Card fraud
Purchased 2 gift cards for my daughters - $100 each. When we tried to
use them - zero balance on the cards. Got the same run around from
Sephora customer service as everyone else here. Can any one her...
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1
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1 Reply
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Re: Add me to list of $100 Sephora Gift Card fraud
@AnnaMarie228, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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MISSING ITEM HELP PLEASE
@LaurieBT Hi! Spoiler (Highlight to read) Order = Can you please help me
once again?? An Isamaya Sculpting Stick in Maple didn't arrive in my
order # -- and CS said they won't replace it or refund me....
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7 Replies
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Re: MISSING ITEM HELP PLEASE
@LaurieBT Hi there, can you share an update w/ me please re: the missing
Fara Homidi lip liner from my order that we spoke about last week?
@LaurieBT Re: MISSING ITEM HELP PLEASE Spoiler (Highlight to
read)Spoiler (Highlight to read)
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1 Reply
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Re: MISSING ITEM HELP PLEASE
@tobik, I apologize for the delay and I have responded to your message.
Thank you!
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Re: MISSING ITEM HELP PLEASE
@tobik, I'm sorry to hear this! I'm having trouble sending you a private
message on my end. If you would like to send me a private message with
your order number, I'll look into this. Please note that...
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4 Replies
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Re: MISSING ITEM HELP PLEASE
@LaurieBT Hi @LaurieBT I have another MISSING ITEM case. Please help
with a refund. I've DM'd you with my private, important details and the
ORDER NUMBER too. I received only 2 @Fara Homidi lip liners, but I paid
for 3. Please help 💔💔 Tobi
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1 Reply
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Re: MISSING ITEM HELP PLEASE
Thanks @LaurieBT you're the best! I've private messaged you my order
number. Fingers crossed. 💔❤️
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Re: MISSING ITEM HELP PLEASE
@LaurieBT is my 0rdEr with a missing Isamaya Sculpting counter stickbin
Maple ...I'm having issues posting, replying and sending DMs to you (and
the community too), feels like a glitch.
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Gift card fraud
My husband bought me a 250$ gift card with a gift card he earned as part
of his bonus. He worked a 12 hour shift and came home to give it to me
only to find out 2 hours after he bought it was used. I ...
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Re: Gift card fraud
WOW lo and behold, sounds like Sephora has some gift card scamming going
on. I gave my daughter a gift card I purchased. 100 dollars was
activated on it and she just TODAY scratched the number and the...
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Re: Gift card fraud
Same issue here.. bought the sphora card $150. A day later all funds
gone.. swphora is no help. Even cashier at location said this is a
common issue. Card never opened or scratched, until I got ro rhw cashier
who did it himself.
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1 Reply
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Re: Gift card fraud
@tonya19, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Re: Gift card fraud
This just happened to me as well. I received a purchased GIFTcard for my
birthday bought 10/20/24 and Sephora says balance was used 10/28/24
ONLINE. Its impossible. I keep my gift cards in the same bo...
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1 Reply
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Re: Gift card fraud
I’m having the SAME issue…and i dont know what to do…did someone ever
help you resolve this?
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Re: Gift card fraud
@Isabel4101 I'm sorry to hear about this. It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a pri...
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0 Replies
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Gift card Fraud?
Anyone ever experience gift card fraud from an actual PHYSICAL gift
card? Never in my life have I ever had an issue with a Sephora gift card
until now. My mother purchased one in store December 9th 20...
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Re: Gift card Fraud?
Same exact scenario here. I purchased two $100 gift cards for my
daughters for Christmas. When they went to use them recently, both had
zero balances. Shame on Sephora for knowing that when gift cards...
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Re: Gift card Fraud?
This same thing just happened to me. My fiance purchased a giftcard for
me from CVS for mothers day & I finally went to use it yesterday & when
they scratched off the account number it was missing 3 d...
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My First Missing Order Claim Was Denied - Incorrect “Account Flagged” Warning
Hi @TeamBIC, I need urgent assistance regarding an issue with my first
Sephora order, which never arrived. I contacted Sephora Client Services
to report the missing order, but I was told that my accou...
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Re: My First Missing Order Claim Was Denied - Incorrect “Account Flagged” Warning
@hannahjiang54 I'm sorry to hear about this! It looks like your private
messages are turned off. You can adjust your preferences in your
Community settings (on the browser only, not the app). Please s...
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2 Replies
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Re: My First Missing Order Claim Was Denied - Incorrect “Account Flagged” Warning
Spoiler (Highlight to read)Hi Daneei did turn on the private
message,could you also see my message? Hi Daneei did turn on the private
message,could you also see my message?
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Re: My First Missing Order Claim Was Denied - Incorrect “Account Flagged” Warning
@hannahjiang54 I received your PM and will be responding in the order it
was received!
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How to merge my in-store account points with my online account
I have points from my in-store account but I can't figure out how to get
them onto my online account. How do I merge the two accounts?
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