Where are my points?
I'm a Beauty Insider and I just made an $111 online purchase but my
points didn't increase at all. Then I saw that Sephora was offering 100
pts for filling out the personalization survey, so I did it, and STILL
no points. What up with that?
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Missing Package - No help or resolution
I’m honestly just really upset. I was genuinely looking forward to this
order. It was something special I was excited about, and now it’s just
gone. The tracking says it was delivered, but the package...
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Re: Missing Package - No help or resolution
@Nilp I'm sorry to hear about this! It looks like your private messages
are turned off. You can adjust your preferences in your Community
settings (on the browser only, not the app). Please send me a ...
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Re: Missing Package - No help or resolution
@DaneeBT I still haven’t received any resolution, and I was recently
sent an email stating that there have been multiple issues at this
address and that accommodations were already provided. I want to...
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Re: Missing Package - No help or resolution
Thank you for getting back to me. I’ve just updated my settings to allow
private messages. I’ll go ahead and send you my order number now.
Appreciate you taking the time to look into this!
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Remove Review
Hey there, Please remove my review for the MAC Cosmetics Studio Fix
Powder Plus Foundation - I intended to leave this review prior to the
formula change, and will leave a new review once it’s removed. Thank you
for your time! Karlee
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Re: Remove Review
@karleejmp I removed it for you! Please allow 24-48 hours for it to be
removed from the product page. Thanks!
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Same day delivery option issue
To whom it may concern, Hi, I have an issue regarding using my same day
delivery on my orders on the Sephora app. I bought the one year long SDU
subscription on the app but I cancelled it before it re...
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Re: Same day delivery option issue
Hi @eamayly I'm sorry for the confusion! Clicking the "Cancel
Subscription" button on your Same Day Unlimited subscription cancels the
subscription immediately. Additionally, it looks like your privat...
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Giftcard Scam - Happy Mothers Day
My Mother’s Day gift was a SEPHORA gift card purchased at a grocery
store, and the pin was scratched off AFTER I scratched the silver foil
bar. I could see the acct number but no pin. I called custome...
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Re: Giftcard Scam - Happy Mothers Day
This same thing just happened to me. My fiance purchased a giftcard for
me from CVS for mothers day & I finally went to use it yesterday & when
they scratched off the account number it was missing 3 d...
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Re: Giftcard Scam - Happy Mothers Day
The same thing happened to me just got a gift card less then a week ago
I tried to use it today and it said my balance was at $0.00. I have
never used this card however. I called costumer service and ...
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Re: Giftcard Scam - Happy Mothers Day
The same thing happened to me. I went to use my mother's day gift card
and it had a zero balance. The last 4 digits of the 8 digit pin was
completely gone. It also happened to my cousin as well. Very
disappointing. Sephora you need to look into this.
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Re: Giftcard Scam - Happy Mothers Day
Sephora is doing nothing to help us. Let’s report them to the FTC and to
the BBB … we don’t deserve to be cheated!I am all in for a class action
lawsuit. And let’s take this to Twitter. We’ll make them take
responsibility.
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Sephora Gift Card Fraud
I am so upset! I am a valued Sephora customer and spend thousands of
dollars there. Something is going on internally with the gift cards!!!
My friend gave me $100 gift card for my birthday a month ago...
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Re: Sephora Gift Card Fraud
This same thing just happened to me. My fiance purchased a giftcard for
me from CVS for mothers day & I finally went to use it yesterday & when
they scratched off the account number it was missing 3 d...
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Re: Sephora Gift Card Fraud
This exact thing happened to me! I got a 100 gift card from my brother
in law for my bday, and I went in the store and had been informed that
it was empty to my suprise. The girl said to call the nunb...
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Re: Sephora Gift Card Fraud
Exactly! This just happened to me today!!! They sale you the card, you
go to use it, the balance is ZERO then it’s sorry can’t help you! We see
it was used but can’t tell where! Sounds like a load of ...
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Re: Sephora Gift Card Fraud
I’ve been a rouge member for years and have now 2 of those gift cards
where the PIN number is only four or 6 digits. I called Sephora costumer
service and they said there’s nothing they can do. Are yo...
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Re: Sephora Gift Card Fraud
Hi @Evgenia94, I'm sorry to hear this and I'm happy to take a look in
more detail. I'll send you a message shortly. Best, Laurie
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Re: Sephora Gift Card Fraud
Everyone keeps receiving this response when we post about the gift card
issue and NOTHING gets resolved. The same issue happened to me and this
Sephora representative responded to my post with this sa...
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Gift card Fraud?
Anyone ever experience gift card fraud from an actual PHYSICAL gift
card? Never in my life have I ever had an issue with a Sephora gift card
until now. My mother purchased one in store December 9th 20...
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Re: Gift card Fraud?
This same thing just happened to me. My fiance purchased a giftcard for
me from CVS for mothers day & I finally went to use it yesterday & when
they scratched off the account number it was missing 3 d...
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BEWARE….Sephora gift card fraud x2!!!!
So today I was informed that the Sephora gift card I purchased at CVS
for $50.00 for my best friend’s daughter (birthday) had a ZERO balance
on it! What was super upsetting was in December I purchased...
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Re: BEWARE….Sephora gift card fraud x2!!!!
This same thing just happened to me. My fiance purchased a giftcard for
me from CVS for mothers day and I finally went to use it yesterday and
when they scratched off the account number it was missing...
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Re: BEWARE….Sephora gift card fraud x2!!!!
I received an e-gift card that was purchased directly on Sephora
website. I tried using it online and on the app, but it would not work.
I contacted Sephora customer service and talked to 4 different ...
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Re: BEWARE….Sephora gift card fraud x2!!!!
Same thing has happened to me and from this post it's been going on for
more than a year now and they have continued to sell these fraudulent
Gift cards despite knowing it's been going on. I'm all for...
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Re: BEWARE….Sephora gift card fraud x2!!!!
This just happened to me as well. My bf purchased two separate $100
Sephora gift cards. 1 purchased at CVS on Dec 19th and 1 purchased at
Target. Customer service for the gift cards is now saying ther...
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Re: BEWARE….Sephora gift card fraud x2!!!!
This same thing just happened to me. My fiance purchased a giftcard for
me from CVS for mothers day & I finally went to use it yesterday & when
they scratched off the account number it was missing 3 d...
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Re: BEWARE….Sephora gift card fraud x2!!!!
Same thing happened to me. My children (13 and 7) used their allowance
to get me a giftcard ($125, purchased at CVS) for my birthday. Scratched
it off yesterday to use (and I NEVER spend money on myse...
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