My First Missing Order Claim Was Denied - Incorrect “Account Flagged” Warning

[hannahjiang54]

Hi @TeamBIC,

I need urgent assistance regarding an issue with my first Sephora order, which never arrived.

I contacted Sephora Client Services to report the missing order, but I was told that my account has had “previous accommodations” and that no replacement or refund would be provided. This is completely incorrect, as this is my very first order with Sephora, and I have never submitted any missing order claims, refunds, or replacements.

I am very confused and upset that my account seems to have been mistakenly flagged. I kindly ask that this situation be escalated and that my account history be reviewed properly.

Please let me know if you need my order details via private message. I would appreciate your prompt assistance.

[DaneeBT]

@hannahjiang54 I'm sorry to hear about this! It looks like your private messages are turned off. You can adjust your preferences in your Community settings (on the browser only, not the app). Please send me a private message with your order number so I can further assist you. Thanks!

[hannahjiang54]

Spoiler

Hi Danee

i did turn on the private message,could you also see my message?

 

[DaneeBT]

@hannahjiang54 I received your PM and will be responding in the order it was received!