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199,231 Posts
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Create BI Account Failed
I have had a Beauty Insider account for years, and can use my card in
store, but the app and website have never successfully allowed me to log
in to Beauty Insider - it always says “Create BI Account ...
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Re: Create BI Account Failed
Hello. I’m experiencing the same issue again with my BI account. It
continues to log me out online and in the app and it won’t let me
reconnect with my birth date.
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Re: Create BI Account Failed
Hello. I am experiencing the same issue again. Somehow it removed my
beauty insider account and when I try to sign back in it just says
Create BI Account Failed
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Re: Create BI Account Failed
Hi! I'm also having this same issue. Can I get a PM from a support team
member to fix it?
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Re: Create BI Account Failed
Hi @Brooke184, I'll send you a message to help! Best regards, Laurie
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Re: Create BI Account Failed
i’m also having this same issue. if anyone could help out it would be
much appreciated
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Re: Create BI Account Failed
Hi @heatherlee7, I'm happy to look into this for you! I will send you a
PM now for more information.
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Re: Create BI Account Failed
hi @StephanieBT The exact same thing happened to me: I've used my BI
account for years and earned points, but I always have problem login my
BI account online even now.I am trying to place an order on...
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1 Reply
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Re: Create BI Account Failed
Hi @Anonymous, I'm going to send you a PM to gather a bit more
information from you!
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Franchise Opportunity in Iraq
My name is Muhammad Mirany, and I am the CEO of MPX Ltd., I am writing
to express our strong interest in becoming your exclusive retail partner
in the Iraqi marketWe are already in textile sector with international
brands like THE GIVING MOVEMENT.
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Review posting issue
I have been teyi g to write review forShiseido Ultimune Power Infusing
Serum 4.0Whenever i am submitting my review it says: An error occurred
during the submission process, please retry at a later time.What should
i do?
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Problems with Tforce
Spoiler (Highlight to read) Je suis extrêmement déçuepar le service de
livraison de ma commande effectuée le 27 juin, qui n’a toujours pas été
livrée à ce jour, malgré les nombreuses promesses de TFor...
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Vanilla gift card not working
Spoiler (Highlight to read) I tried to make payment online, and the
vanilla gift card is not going through. I called customer service, and
they told me they are not adding an address on the gift card....
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Cancelled order but my gift card didn't get the money back.
I just cancelled my order and had $18.53 worth of giftcards used to pay
for that order. The order cancelled successfully but my money didn't
come back to the gift cards. Can someone please help?
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sent e-gift card to wrong address
I ordered a e-gift card and I was accidentally sent to the wrong email
address. The email address has no mailbox and I’ve contacted the email
server/domain owner. is there a way to get this rerouted o...
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Submission error for Elemis product
I’ve been trying to submit a review but keep getting a submission error.
Please advise.
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4 Replies
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Re: Submission error for Elemis product
It’s been happening since yesterday. My first submission went through
but then I tried to submit reviews for a few different Elemis products
that I’ve tried and I keep getting this error message. I t...
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2 Replies
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Re: Submission error for Elemis product
@sheiley, It looks like your private messages are turned off, and you
can adjust your preferences in your Community settings (on the browser
only, not the app). If you would like to send me a private ...
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1 Reply
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Re: Submission error for Elemis product
I’m not sure how to private message you, but I changed my settings so
you can PM me. I’m still getting the error message. It’s Elemis
Superfood Hydrating Oil, the pro collagen marine hydrating day cream,
night cream, cleansing balm etc. Thanks.
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Re: Submission error for Elemis product
@sheiley I'm so sorry about this! Are you seeing the error message on
both the app and desktop? Are you encountering the error with a specific
product or whenever you try to submit a review for any product?
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Birthday gift options
I’m not seeing any Rouge birthday gifts or the 250 reward points as
options. Unfortunately, there aren’t a lot of gifts to choose from.
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Re: Birthday gift options
Hi @bertina, The Rare Beauty gift is a VIB/Rouge exclusive (online
only). The 250-point option is only available in stores. We also have
many other exciting birthday gift options from including Makeup...
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Where are my points?
I'm a Beauty Insider and I just made an $111 online purchase but my
points didn't increase at all. Then I saw that Sephora was offering 100
pts for filling out the personalization survey, so I did it, and STILL
no points. What up with that?
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1 Reply
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Re: Where are my points?
@NoNoNopityNo I'm sorry to hear about this! Your points should update
after your order ships. If it does not, please send me a private message
and include more details about the survey you completed. ...
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Missing Package - No help or resolution
I’m honestly just really upset. I was genuinely looking forward to this
order. It was something special I was excited about, and now it’s just
gone. The tracking says it was delivered, but the package...
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Re: Missing Package - No help or resolution
@Nilp I'm sorry to hear about this! It looks like your private messages
are turned off. You can adjust your preferences in your Community
settings (on the browser only, not the app). Please send me a ...
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4 Replies
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Re: Missing Package - No help or resolution
@DaneeBT I still haven’t received any resolution, and I was recently
sent an email stating that there have been multiple issues at this
address and that accommodations were already provided. I want to...
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Re: Missing Package - No help or resolution
Thank you for getting back to me. I’ve just updated my settings to allow
private messages. I’ll go ahead and send you my order number now.
Appreciate you taking the time to look into this!
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1 Reply
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Remove Review
Hey there, Please remove my review for the MAC Cosmetics Studio Fix
Powder Plus Foundation - I intended to leave this review prior to the
formula change, and will leave a new review once it’s removed. Thank you
for your time! Karlee
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1 Reply
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Re: Remove Review
@karleejmp I removed it for you! Please allow 24-48 hours for it to be
removed from the product page. Thanks!
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Same day delivery option issue
To whom it may concern, Hi, I have an issue regarding using my same day
delivery on my orders on the Sephora app. I bought the one year long SDU
subscription on the app but I cancelled it before it re...
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1 Reply
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Re: Same day delivery option issue
Hi @eamayly I'm sorry for the confusion! Clicking the "Cancel
Subscription" button on your Same Day Unlimited subscription cancels the
subscription immediately. Additionally, it looks like your privat...
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Giftcard Scam - Happy Mothers Day
My Mother’s Day gift was a SEPHORA gift card purchased at a grocery
store, and the pin was scratched off AFTER I scratched the silver foil
bar. I could see the acct number but no pin. I called custome...
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Re: Giftcard Scam - Happy Mothers Day
This same thing just happened to me. My fiance purchased a giftcard for
me from CVS for mothers day & I finally went to use it yesterday & when
they scratched off the account number it was missing 3 d...
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Re: Giftcard Scam - Happy Mothers Day
The same thing happened to me just got a gift card less then a week ago
I tried to use it today and it said my balance was at $0.00. I have
never used this card however. I called costumer service and ...
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