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199,481 Posts
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Please link phone number to account
I can only use my email address in store. Can you please set up my
account with a phone number?
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My order never arrived, help
Hola a todos,El 3 de julio hice un pedido en Sephora. El 9 de julio
recibรญ una notificaciรณn indicando que el pedido habรญa sido entregado,
pero la direcciรณn de entrega era incorrecta. Contactรฉ con VEHO...
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Re: My order never arrived, help
@Emms1801 I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Can't find my previously posted reviews!
Until a few weeks ago, I was able to easily find and check my reviews on
my community profile. However, today I canโt locate them at allโthey
seem to have disappeared. I can't seem to find my reviews ...
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Re: Can't find my previously posted reviews!
@kaitcrossing I'm sorry to hear that! Are you unable to see them on a
desktop browser as well?
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Re: Can't find my previously posted reviews!
@DaneeBT I just tried to load it up on my desktop web browser, and I'm
also unable to view them there!
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Re: Can't find my previously posted reviews!
Hi @kaitcrossing Just wanted to let you know I'm still looking into this
and I'll follow up with you as soon as I have an update. Thank you for
your continued patience!
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Re: Can't find my previously posted reviews!
@kaitcrossing Thank you for checking! I'll reach out to the appropriate
team and follow up with you when I have more information.
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Career Support - "Application Failed"
I'm new to posting so sorry if I'm doing something wrong! I didn't know
where else to ask my question. I currently work at Sephora, but I am
moving soon and have not worked here long enough to request...
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Re: Career Support - "Application Failed"
@Adam04180119 I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Error Submission for Mac Lipglazer
I have tried posting a review several times for Lipglazer Smooth-Glide
Nourishing Satin-Soft + Shiny Glossy Lip Liner but I keep getting a
submission error message. The error message is "Submission Er...
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1 Reply
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Re: Error Submission for Mac Lipglazer
@abbie2019 I'm so sorry for the issues you're experiencing! Could you
please reply to the following questions?ยท On mobile, have you tried
deleting and reinstalling the app and making sure your mobile ...
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Order Marked as Delivered but havenโt received it
Feeling absolutely helpless and furious right now.I placed a Sephora
order worth over $1700, and it was marked as delivered but I never
received it. Iโve checked everywhere, spoken to neighbors, and w...
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Re: Order Marked as Delivered but havenโt received it
@Pareedhi, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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1 Reply
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Re: Order Marked as Delivered but havenโt received it
@LaurieBT Thank you for getting back to me โ I appreciate your response.
Iโve turned on private messages, so please feel free to reach out to me
there directly.
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Order delivery wrong!
Sephora claims they delivered my package and it was dropped off to a
different address. The pic of proof is not my house and they refuse to
reship. You guys have STOLE from me! You canโt even make it ...
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Re: Order delivery wrong!
@MonicafromTexas I received your PM but it looks like PMs are still
turned off so I'm unable to reply. You can adjust your preferences in
your Community settings (on the browser only, not the app).
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Re: Order delivery wrong!
@MonicafromTexas I'm so sorry to hear about this! It looks like your
private messages are turned off. You can adjust your preferences in your
Community settings (on the browser only, not the app). Ple...
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Gift card scam at pacific Center Vancouver store. Daughter had a $100 gift card. Balanced check by clerk showed $100, 10 minutes later zero
Daughters was given a $100 gift card. Went to pacific center vancouver.
Clerk checked balance and gave her a receipt showing $100 balance. 10
minutes later daughter took her items to purchase to clerk...
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1 Reply
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Re: Gift card scam at pacific Center Vancouver store. Daughter had a $100 gift card. Balanced check by clerk showed $100, 10 minutes later
@Tkmac I'm sorry to hear about this! It looks like your private messages
are turned off. You can adjust your preferences in your Community
settings (on the browser only, not the app). Please send me a...
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Remove review
Hello, Would you please remove my review on Paula's Choice Pro-Collagen
Peptide Plumping Gel-Cream Moisturizer 1.7 oz / 50 ml ?
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Re: Remove review
@nazaninnki I've removed it for you! Please allow 24-48 hours for it to
be removed from the product page.
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SEPHORA SCAMS CUSTOMERS
Sephora claims they delivered my package and it was dropped off to a
different address. The pic of proof is not my house and they refuse to
reship. You guys have STOLE from me! You canโt even make it ...
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2
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2 Replies
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Re: SEPHORA SCAMS CUSTOMERS
@MonicafromTexas, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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Re: SEPHORA SCAMS CUSTOMERS
@MonicafromTexas If it was shipped to you via UPS, check the address on
the shipping label. (You shouldโve gotten a โyour Sephora order has
shippedโ email from Sephora with a tracking link.) If the ad...
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Free Samples
Is it me or does anyone else NEVER get the actual free samples they
select? In my latest order instead of receiving the two products
selected, I received 1 product that I would never select because it...
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1 Reply
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Re: Free Samples
@jigoe, I'm sorry for the trouble! Substitutions can be made for samples
that are unavailable at the location where your order is packed.
However, they shouldn't be missing entirely. It looks like you...
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Add me to list of $100 Sephora Gift Card fraud
Purchased 2 gift cards for my daughters - $100 each. When we tried to
use them - zero balance on the cards. Got the same run around from
Sephora customer service as everyone else here. Can any one her...
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Re: Add me to list of $100 Sephora Gift Card fraud
@AnnaMarie228, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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MISSING ITEM HELP PLEASE
@LaurieBT Hi! Spoiler (Highlight to read) Order = Can you please help me
once again?? An Isamaya Sculpting Stick in Maple didn't arrive in my
order # -- and CS said they won't replace it or refund me....
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Re: MISSING ITEM HELP PLEASE
@LaurieBT Hi there, can you share an update w/ me please re: the missing
Fara Homidi lip liner from my order that we spoke about last week?
@LaurieBT Re: MISSING ITEM HELP PLEASE Spoiler (Highlight to
read)Spoiler (Highlight to read)
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Re: MISSING ITEM HELP PLEASE
@tobik, I apologize for the delay and I have responded to your message.
Thank you!
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Re: MISSING ITEM HELP PLEASE
@tobik, I'm sorry to hear this! I'm having trouble sending you a private
message on my end. If you would like to send me a private message with
your order number, I'll look into this. Please note that...
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Re: MISSING ITEM HELP PLEASE
@LaurieBT Hi @LaurieBT I have another MISSING ITEM case. Please help
with a refund. I've DM'd you with my private, important details and the
ORDER NUMBER too. I received only 2 @Fara Homidi lip liners, but I paid
for 3. Please help ๐๐ Tobi โ
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Re: MISSING ITEM HELP PLEASE
Thanks @LaurieBT you're the best! I've private messaged you my order
number. Fingers crossed. ๐โค๏ธ
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Re: MISSING ITEM HELP PLEASE
@LaurieBT is my 0rdEr with a missing Isamaya Sculpting counter stickbin
Maple ...I'm having issues posting, replying and sending DMs to you (and
the community too), feels like a glitch.
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Gift card fraud
My husband bought me a 250$ gift card with a gift card he earned as part
of his bonus. He worked a 12 hour shift and came home to give it to me
only to find out 2 hours after he bought it was used. I ...
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Re: Gift card fraud
WOW lo and behold, sounds like Sephora has some gift card scamming going
on. I gave my daughter a gift card I purchased. 100 dollars was
activated on it and she just TODAY scratched the number and the...
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