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New Reply in PLAY! by SEPHORA
16m ago
Worst Lip Color Ever
I have literally hundreds of lipsticks. I can’t begin to imagine how many I’ve gone through over the years. What I do know is that out of all of them, the absolute worst shade I have ever put on my lips came out of November’s Play! box. Pink Tea is the most hideous color I have ever owned. It’s a gr...
Worst Lip Color Ever
bookwyrmm ROOKIE II
16m ago
Reply: I posted on here how ot turned my lips the color of dead flesh. I get that, according to Sephora, the sample are to help you try o ...read more
I posted on here how ot turned my lips the color of dead flesh. I get that, according to Sephora, the sample are to help you try out the formula, but how can you do that when the color is so repugnant?
New Reply in PLAY! by SEPHORA
Worst Lip Color Ever
birdmadgirl74 ROOKIE I
yesterday
Worst Lip Color Ever
bookwyrmm ROOKIE II
16m ago
Reply: I posted on here how ot turned my lips the color of dead flesh. I get that, according to Sephora, the sample are to help you try o ...read more
I posted on here how ot turned my lips the color of dead flesh. I get that, according to Sephora, the sample are to help you try out the formula, but how can you do that when the color is so repugnant?
New Reply in PLAY! by SEPHORA
Repeat product in play subscription box
CarlyRH ROOKIE I
yesterday
RE: Repeat product in play subscription box
anewsom ROOKIE I
4 hours ago
Reply: I had three repeats from boxes with the past few months in my November box, so I also came to see if that was true of everyone els ...read more
I had three repeats from boxes with the past few months in my November box, so I also came to see if that was true of everyone else as well. I'm both sorry and comforted to see someone's in the same boat. I'm not sure what to do about this situation, because I'm honestly kind of appalled lol.
New Reply in Insiders
Active Promo Codes #19
Lazybeautybeast GO-GETTER III
11-10-2017 07:11
Re: Active Promo Codes #19
ohheyitscindyk GO-GETTER II
5 hours ago
Reply: BERRY0.12 oz$5.28 value @Lazybeautybeast 
BERRY0.12 oz$5.28 value @Lazybeautybeast 
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New Reply in Trending Now
2018 Fall-Winter & Holiday Found in the Wild Thread
veronika23 BOSS III
08-15-2018 06:07
Re: 2018 Fall-Winter & Holiday Found in the Wild Thread
makeitup305 GO-GETTER I
yesterday
Reply: Huda Beauty Perfumes are now availableHUDA BEAUTY - KAYALI ELIXIR | 11HUDA BEAUTY - KAYALI CITRUS | 08HUDA BEAUTY - KAYALI MUSK | ...read more
Huda Beauty Perfumes are now availableHUDA BEAUTY - KAYALI ELIXIR | 11HUDA BEAUTY - KAYALI CITRUS | 08HUDA BEAUTY - KAYALI MUSK | 12HUDA BEAUTY - KAYALI VANILLA | 28
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New Reply in PLAY! by SEPHORA
Play box #248 November 2018
mbee719 ROOKIE I
2 weeks ago
That's my box too, but I thought I was like 101??? lol🤣🤣🤣
prettychaotic ROOKIE I
yesterday
Reply: That's my box too, but I thought I was like 101??? lol🤣🤣🤣
That's my box too, but I thought I was like 101??? lol🤣🤣🤣
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New Post in PLAY! by SEPHORA
Where’s my box?????
EmmieK ROOKIE I
yesterday
It shipped on the 11th......It was suppose to arrive today, the 17th......8pm and still no box. According to tracking it’s still i ...read more
It shipped on the 11th......It was suppose to arrive today, the 17th......8pm and still no box. According to tracking it’s still in California!! That’s twice I’ve been disappointed by Sephora this week. First the samples in my order that arrived earlier in the week were not the samples I ordered and now this!! I know in the grand scheme of things it’s not a big deal but it’s really annoying!!
New Reply in PLAY! by SEPHORA
November 2018 play box
DawnJohns ROOKIE I
a week ago
Re: November 2018 play box
SydneySendai ROOKIE I
yesterday
Reply: Not really happy with the way the Scoops come out and then you feel you get what is left over.I am  really sad that as a big a com ...read more
Not really happy with the way the Scoops come out and then you feel you get what is left over.I am  really sad that as a big a company as Sephora  is that the researchers never looked into skin type, color, condition.... of their customers. Hello??? I have yellow skin and I want a berry stain for my lips instead  of nude. RESEARCH where are you? I am better off getting 20% off and free gifts from the major cosmetic companies.Really a 100 points to get a free sample? I've ordered online never getting the samples I selected.Even Nordstrom gives you 3 samples as Sephora has cut to 2. What's up with that?Sadly I will change over to ALLURE!
New Reply in PLAY! by SEPHORA
NOVEMBER SNEAK PEEK!
SephoraPLAY BEAUTY ADVISOR
3 weeks ago
RE: NOVEMBER SNEAK PEEK!
Llamamama2 ROOKIE III
yesterday
Reply: I have to say that I’m extremely happy with this month’s play box! I can pretty much use every sample that I received. I love the ...read more
I have to say that I’m extremely happy with this month’s play box! I can pretty much use every sample that I received. I love the Ouai conditioning spray and I’m very excited about the Grande lipstick. I needed a new setting powder and I’ve already used Juliette Has a Gun Not a Perfume in the past, which I love. All around, a win-win for me.
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New Reply in PLAY! by SEPHORA
Wrong Play Box
ccmdavila ROOKIE I
yesterday
Re: Wrong Play Box
ZakiyaBT MOD
yesterday
Reply: Hi @ccmdavila, I am sorry to hear that you did not receive the correct box. I will send you a PM for further assistance.    Bes ...read more
Hi @ccmdavila, I am sorry to hear that you did not receive the correct box. I will send you a PM for further assistance.    Best, Zakiya
New Reply in PLAY! by SEPHORA
Play Pass Did Not Work With Online Order
Ladybugger2018 ROOKIE I
Thursday
Re: Play Pass Did Not Work With Online Order
LaurieBT MOD
yesterday
Reply: Hi @emilyanne65,   I'll take a look further, and I'll send you a private message to help shortly!   Best regards, Laurie ...read more
Hi @emilyanne65,   I'll take a look further, and I'll send you a private message to help shortly!   Best regards, Laurie
New Reply in PLAY! by SEPHORA
Wrong Sephora Play box
SamNoelle ROOKIE I
yesterday
Re: Wrong Sephora Play box
LaurieBT MOD
yesterday
Reply: Hi @ccmdavila and @orlandoflsephora,   I'm sorry to hear this! Please send me a private message with your registered email address ...read more
Hi @ccmdavila and @orlandoflsephora,   I'm sorry to hear this! Please send me a private message with your registered email addresses so I may take a look further to assist.   Warm regards, Laurie
New Reply in PLAY! by SEPHORA
November Play Box
RE: November Play Box
Char105 ROOKIE I
yesterday
Reply: I watch the YouTube videos of what we might be getting in our Play box every month. I get excited because I see some stuff that I ...read more
I watch the YouTube videos of what we might be getting in our Play box every month. I get excited because I see some stuff that I would like to try. I always get the stuff they show that I say to myself please don’t send me that. And they send me that 🤬 I am giving them 1 more month. If I don’t get something good. I’m canceling.
New Post in PLAY! by SEPHORA
Tiny Sample Lipstick
wpld ROOKIE I
yesterday
I'm usually pretty happy with my box except for all of the repeats.  3 months in a row same exact perfume.  I don't usually compla ...read more
I'm usually pretty happy with my box except for all of the repeats.  3 months in a row same exact perfume.  I don't usually complain, however, I couldn't believe how tiny the lipstick SAMPLE I got today in my box was.  I will literally get only a few uses out of it.  I have to admit that allot of the items in the box are getting allot smaller.  Please step it back up Sephora.
New Reply in Trending Now
The SEPHORiA Diaries
Mcakes BOSS II
10-14-2018 09:02
Re: The SEPHORiA Diaries
Mcakes BOSS II
yesterday
Reply: LOL @Tamara76 , I didn't realize it until you said that but I have been "hearing" y'all too   ...read more
LOL @Tamara76 , I didn't realize it until you said that but I have been "hearing" y'all too  
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New Reply in PLAY! by SEPHORA
Why do I keep getting the same lipstick color 🤬
Char105 ROOKIE I
yesterday
Re: Why do I keep getting the same lipstick color 🤬
DaneeBT MOD
yesterday
Reply: Hi @Char105,   Thank you for your feedback regarding the lip shades and fragrances you've been receiving. We really appreciate y ...read more
Hi @Char105,   Thank you for your feedback regarding the lip shades and fragrances you've been receiving. We really appreciate you sharing this with us and I will pass this along to our PLAY! Team so they can take this into consideration!   Always, Danee
New Reply in PLAY! by SEPHORA
When will I receive my first play box
ashd1623 ROOKIE I
Thursday
Re: RE: When will I receive my first play box
RebeccaBT MOD
yesterday
Reply: Hi @ashd1623,   I will send you a PM to assist you shortly!    Best, Rebecca 
Hi @ashd1623,   I will send you a PM to assist you shortly!    Best, Rebecca 
New Reply in PLAY! by SEPHORA
Damaged perfume sample Nov play box
BEAutifulEVEE ROOKIE I
Thursday
Re: Damaged perfume sample Nov play box
melissabt MOD
yesterday
Reply: @countryma,   I am sorry to hear how your PLAY box arrived! I am going to send you a message shortly.
@countryma,   I am sorry to hear how your PLAY box arrived! I am going to send you a message shortly.
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New Reply in Insiders
Self tanner
courtk ROOKIE I
yesterday
Re: Self tanner
SportyGirly125 RISING STAR III
yesterday
Reply: @courtk St. Tropez makes a good one and Loving Tan
@courtk St. Tropez makes a good one and Loving Tan
New Reply in Trending Now
Worst customer service
meeeeee123 ROOKIE I
Friday
Re: Worst customer service
melissabt MOD
yesterday
Reply: @meeeeee123,   I am truly sorry to hear about your recent Call Center experience. I am going to send you a message shortly. ...read more
@meeeeee123,   I am truly sorry to hear about your recent Call Center experience. I am going to send you a message shortly.
New Reply in PLAY! by SEPHORA
The box
Re: The box
kevinbt MOD
yesterday
Reply: Hi @Heatherlynn666! Your subscription with the Play! box includes the following:    Five deluxe skin care, makeup, or hair car ...read more
Hi @Heatherlynn666! Your subscription with the Play! box includes the following:    Five deluxe skin care, makeup, or hair care samples (plus a beauty bonus!) that are curated by our experts. Since beauty isn’t one-size-fits-all, we send you a selection of products that we think are the best for you, based on the answers you provide in your PLAY! PROFILE A collectible bag that changes with each month’s theme Access to video and how-to content on Sephora.com/play PLAY! BOOK with tips, tricks, how-tos, and beauty advice PLAY! PASS to redeem in store for 50 bonus Beauty Insider points and a free one-on-one tutorial* PLAY! DATE, a quarterly subscriber event for you and a friend to learn how to apply the products in your box—and more! Free shipping on all PLAY! by SEPHORA boxes We have a FAQ for Play! that has more info on the service here, if you're interested! https://www.sephora.com/play-faqs?icid2=play_lp_faqs_leftnav_link   I hope this helps!    Regards,  Kevin
New Reply in PLAY! by SEPHORA
Flower Bomb etc
mandysmiles ROOKIE I
Friday
Re: RE: Flower Bomb etc
RebeccaBT MOD
yesterday
Reply: Hi @mandysmiles and @imgoofyur2,   I am sorry to hear that you are both receiving duplicate products in your PLAY! boxes. We app ...read more
Hi @mandysmiles and @imgoofyur2,   I am sorry to hear that you are both receiving duplicate products in your PLAY! boxes. We appreciate this feedback. I will forward this feedback to the PLAY! Team for review. Thank you!   Best, Rebecca 
New Reply in PLAY! by SEPHORA
Beauty profile
Riley1205 ROOKIE I
Friday
Re: Beauty profile
kevinbt MOD
yesterday
Reply: Hi @Riley1205! If you hover over your icon at the top of the page, click on "Profile" from the drop-down.  After you are directed ...read more
Hi @Riley1205! If you hover over your icon at the top of the page, click on "Profile" from the drop-down.  After you are directed to that page, click on "edit" on the right-hand side and it will allow you to edit your Beauty Profile! 
New Reply in PLAY! by SEPHORA
Play! packing switching from fabric to plastic
batesplates ROOKIE I
yesterday
Re: Play! packing switching from fabric to plastic
RebeccaBT MOD
yesterday
Reply: HI @batesplates,   We appreciate your feedback regarding the new PLAY! bags. I am sorry to hear that you are not liking them. I ...read more
HI @batesplates,   We appreciate your feedback regarding the new PLAY! bags. I am sorry to hear that you are not liking them. I will forward this feedback to the PLAY! Team for review and consideration.    Best, Rebecca