My Guerlain reward arrived. It was shipped carefully and it looks and smells beautiful 
<3
I redeemed my points to visit Bite Lip Lab in NYC. I brought a friend and we had a great time! Brenda was the associate who helped me mix the colors. She was so sweet and offered suggestions and genuinely enjoyed playing with the colors to help me find what I was looking for. The reward stated my friend and I could create 2 lipsticks each and get an exclusive lip kit. They were out of the lip kit so we left our mailing address and a few days later the kit was at my door. Thank you Sephora and @bitebeauty for the opportunity and making it well worth the points. I'm getting married in November and thinking of returning for my bachelorette party.
Has anyone had any luck with returning a reward before? I redeemed the Dior 500 point reward, but the pouch is damaged 
I didn't have a chance to exchange it until now, but it's understandably OOS in all the stores around me. CS said they couldn't help because it was an in store transaction. Is it worth trying to return it?
Eventually I fixed my bag (I put buttons on the straps and made buttonholes in the bag). Like this sort of:
Best of luck, girl! Let me know how it goes.
@ZombieMetroAnt Thank you for your help, I'm feeling optimistic now! I'm going to try again & hopefully I'll get a generous rep haha 
I'm glad you were able to fix the bag, that's a great idea to use buttons
