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Sephora Rewards Bazaar - Redemption Experiences

This post is for discussions and feedback on experiences we have had in redeeming rewards from the Bazaar.

 

For previews of rewards, and any other questions or discussion of current or future rewards, please refer to the main thread:

https://community.sephora.com/t5/Insiders/Sephora-Rewards-Bazaar-Previews-and-Discussions/m-p/364121...

 

If you would like to look through discussions of redemption experiences prior to May 2017, please refer to the old Bazaar thread:

Spoiler

 

Beauty Blender Los Angeles trip

Spoiler

 

Bite Beauty - Lip Lab Experience

Spoiler

 

Too Faced Customized Face Chart with products

Spoiler

 

Shiseido - Summer Essentials 

Spoiler

Marc Jacobs engraved lipsticks 

Spoiler

 

Atelier Cologne - Citron d'Erable

Spoiler

 

Too Faced Peach Palette - engraved

Spoiler

 Sephora Hydration Essentials

Spoiler

 

 

Re: Sephora Rewards Bazaar - Redemption Experiences

Wow!! That looks awesome!! I would be so excited to get this so I'm sure they will be over the moon!! 

Re: Sephora Rewards Bazaar - Redemption Experiences

Thank you! I think they will be! I'm getting ready to run to Target and pick out pretty cosmetics bags to put it all in. 

Re: Sephora Rewards Bazaar - Redemption Experiences

This is the first time I've actually redeemed a reward larger than 500 pts - usually I just wait till I get there are 100 pt perks that I want to try.  So, it was exciting!

 

I got the 750 pt REN sample + pouch.  Eh, little sample sizes but it had the glycol lactic serum that I wanted to try.  I received it yesterday - holy massive box! - and unboxed and unwrapped to find: 

 

 

REN.png

There's a giant slice across the back of the gylcol serum and it leaked all over the other items and the pouch.  Looked like somebody went too deep with the box cutter during unpacking.

 

So that sucks, I called Sephora and explained the situation.  I was offered 250 pts immediately after telling them my order number, and I when I asked if I could get a replacement of the serum was told that they were doing me a favor by giving me 250 points, because there are 5 items and they're only worth 150 each.  

 

After a bit of back and forth where I was trying to explain that 250 points doesn't get me anything I want and the rep repeating the doing me a favor line.  I gave up and took the points just to get off the phone. 

 

Overall, pretty disappointing.  More so because of the "take your points and go away" attitude of the rep.  

Re: Sephora Rewards Bazaar - Redemption Experiences

oh man sounds like a bad experience! I would call customer service again and re-explain the situation, as well as the other customer service employee you spoke to. Usually they're really good about those things.

Re: Sephora Rewards Bazaar - Redemption Experiences

I'm starting to think all of Sephora's customer service is just a scam.  I got double-charged on an in-store purchase over two weeks ago (the app the SA assistant was using to ring me up froze at the end of the transaction and they reran it).

I have called both the store and the customer service hotline and e-mailed customer service multiple times and the charge is still on my account two weeks later.  They keep on telling me they are going to do something about it, but they haven't done anything.

I think in the end, I'll have to go through my bank to get it fixed, which is just so unfair.  It's their fault!  I know if it was a mistake that was in my favor and not theirs, they would have fixed it by now.

Re: Sephora Rewards Bazaar - Redemption Experiences

Hi @bmao,

 

I'm so sorry to hear this! I'll PM you shortly to help.

Re: Sephora Rewards Bazaar - Redemption Experiences

I say it's worth it to call again and talk to a different CS rep. The reps vary so much, it's amazing they work for the same company! I've had reps that throw points at me before I even explain the problem, and others that I've had to escalate up the chain for seemingly simple things. Call again for sure!

Re: Sephora Rewards Bazaar - Redemption Experiences

@bmao send a message to Sephora on Facebook. I tried to call many times but this is freaking disaster. But with FB everything was more logic and reasonable.

Re: Sephora Rewards Bazaar - Redemption Experiences

@bmao That's really rude...I hate when they act like they're doing you a favor. I think you should call again and ask to get a full refund and even offer to return the reward. You should tell them that you redeemed it exclusively for the item that was damaged...so it's a complete waste and you wouldn't have redeemed it Otherwise 

Re: Sephora Rewards Bazaar - Redemption Experiences

I received my Tarte 750 point reward today. The box it came in is really nice; I'll be reusing that for sure. I was a little concerned when I saw how everything was just thrown in, but it all survived the trip.  The cosmetic bag is a really good size, and the interior is a pretty wine-coloured satin. The Stunner highlight is identical to the promo one I redeemed for a few weeks ago. Overall I'm pleased with this reward, and I think it was worth the points.

1494283065256.jpeg

 

Re: Sephora Rewards Bazaar - Redemption Experiences

I got mine as well and I love the eye gel pads...they felt so good on, I didn't want to take them off! 

Re: Sephora Rewards Bazaar - Redemption Experiences

Ooh, I haven't tried them yet! Looking forward to it!

Re: Sephora Rewards Bazaar - Redemption Experiences

This looks pretty good for 750 pts! The points needed is actually reasonable for once! 6 items + bag so about 100 points per item.

Re: Sephora Rewards Bazaar - Redemption Experiences

@Beadshopgirl I was concerned about the bag being meh-quality, but I'm glad that it's actually really nice. Enjoy! 

Re: Sephora Rewards Bazaar - Redemption Experiences

@Karmatic The bag isn't as thick as my Sephora Voyager that came in the CanRouge promo in 2016, but it's a nice textured vinyl that should hold up quite well. The zipper feels cheap though. 

Re: Sephora Rewards Bazaar - Redemption Experiences

@Beadshopgirl I hear you. The quality on those GWP bags are so hit or miss. I'm happy that you got a bag that's more durable than many of those GWP bags. Enjoy! ❤️

Re: Sephora Rewards Bazaar - Redemption Experiences

This looks like such an awesome perk for 750 points! Glad you are happy with it Smiley Happy I hope they continue to use those reward boxes, they look really nice and sturdy. I have never gotten one of the bigger ones but the small boxes are well made lol. 

Re: Sephora Rewards Bazaar - Redemption Experiences

It's such a nice box! It's better quality than the storage boxes they sell at Michael's!

Re: Sephora Rewards Bazaar - Redemption Experiences

I received my replacement Peach Palette today, the engraving was right, the packaging was fine but there was one huge fingerprint in one of the shadows 🙄

 

However I was refunded my 1000 points and did end up with 2 palettes so I can't really complain.

 

The replacement palette also came with a handwritten note:

IMG_3906.JPG

Re: Sephora Rewards Bazaar - Redemption Experiences

That sort of looks like Jarrod's actual handwriting. So uhh... wow.

Re: Sephora Rewards Bazaar - Redemption Experiences

Ohhh awesome!!! Thanks for the new threads and keeping up with the info @lachaton Smiley Happy

6 Replies