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201,035 Posts
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Expired Points Question
Hi! I just realized my 9916 points expired when I was about to make a
purchase today. I saw some other posts saying there should be
notification/email about the expiring points, but I went through my ...
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Re: Expired Points Question
@sabmmm Points don’t expire as long as you have made a purchase or
redeemed a reward or free birthday gift within the last year. It looks
like your private messages are currently turned off. Please se...
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Goodbye
Massive fail. I’ve been a Rouge member for years, but today was the last
straw. I ordered items at 10 AM for Same-Day delivery. You dumped the
items hours later—after it was too late for me to get the...
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Re: Goodbye
@Kat138 I'm sorry to hear about this experience. For further assistance,
please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our live ch...
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Gift card not legible
Received a gift card still in package perfectly. When I scratched off
the back, part of the gift card number is not legible. I can read the
PIN number perfectly but the end numbers of the gift card ca...
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Re: Gift card not legible
@BreeMariel I'm sorry to hear that! We wouldn't be able to look up the
gift card without the first 12 digits of the gift card number. If you
have a receipt with this information, please send me a priv...
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Issue redeeming scent certificate online
Im trying to redeem my scent certificate that i bought less than a year
ago, when I try to put the promo code in it tells me the coupon does not
exist. I did it on the app and also did it on the websi...
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1 Reply
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Re: Issue redeeming scent certificate online
@RedNero I'm sorry to hear that you are having trouble! It looks like
your private messages are currently turned off. Please send me a private
message with a picture of the voucher code or you can con...
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Never received package
Hello! My package was marked delivered and I never received it. Waited a
couple of days incase it was marked delivered early but still have not
received it. Need help
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1 Reply
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Re: Never received package
@alysonnxo I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-467...
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Birthday restock
Hi are there gonna be restocks for the online exclusive birthday gifts?
As a girlie who has a december birthday, everything i want is always
sold out 😭
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Re: Birthday restock
@enhypenizzy I'm so sorry for this experience! We don't have a restock
date for birthday gifts online. If you haven't already, I would
recommend checking with your local store to see if they have different
options available.
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Re: Birthday restock
@keelybt What if someone doesn't have a local store? Even with a
birthday in May, it's already down to one single online option -
something that won't get used, as it would be more harmful than
helpfu...
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Unbelievably frustrated, why can't I book an appointment?
I have been trying for two days to book an in-store appointment and no
matter what time I try to do so, I get the following error: We're sorry,
but it looks like someone else has just booked the time ...
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Second Package stolen by veho!
Please if you value your customers stop using VEHO, this is the second
time my package has been stolen by them, my most recent order has a
complete joke as a proof of delivery photo, they posted a pic...
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Re: Second Package stolen by veho!
Same. I got my package first delivered by Veho and lost my first Sephora
package today. It showed delivered by 6:40 pm, but now when I check my
frontdoor it is still 4:30 pm this day. I bet they just ...
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Re: Second Package stolen by veho!
@YJsk64 I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 o...
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Re: Second Package stolen by veho!
My package was also stolen last night. They took a picture of it in
front of my house as confirmation and I’m assuming they just put the
package in their car & left. It’s not at my house & I know my n...
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Re: Second Package stolen by veho!
@HGx1, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like ...
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Re: Second Package stolen by veho!
@canabena I'm so sorry to hear about this! I will send you a PM.
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Paystubs
Hello. I am a former employee and i need to acces my last 2 paystubs
from last year. Can somebody help me please !
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Re: Paystubs
@sabinnnn It looks like your private messages are currently turned off.
Please send me a private message with your registered email address or
you can contact Sephora privately through Facebook, X or ...
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Re: Paystubs
Hello, I need help on downloading my Dayforce monthly paystub’s I just
don’t want the stubs that show my transactions or on demand pay through
Dayforce Wallet. Can you please help me?
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Re: Paystubs
@Wallinger If you are a current employee, I recommend checking with your
leadership. If you are a former employee and need access to Dayforce,
please send me a private message with your email address.
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Text Sign Up 10% Discount Not Working
I signed up for texts and received a code for the 10% off discount, but
when I entered it in my cart said it was for select BI members only.
I’ve never signed up for texts before. Why isn’t it working for me??
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Re: Text Sign Up 10% Discount Not Working
I also signed up, a first time subscriber to the text alerts, and when i
tried to apply the code it said it's only for select beauty insiders:(
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Re: Text Sign Up 10% Discount Not Working
@sofii5559 I'm sorry to hear that! Please contact us by phone at
1-877-737-4672 or through our live chat for assistance with this>
https://www.sephora.com/beauty/customer-service
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Re: Text Sign Up 10% Discount Not Working
Hello, I saw that this thread was fairly old, but I’m new to sephora and
I just signed up for text messages tonight but when I got the promo
code, I also can’t use it due to the error “only available ...
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Re: Text Sign Up 10% Discount Not Working
I just signed up to receive the texts. Got my code and it says offer
only available for select BI members!
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Re: Text Sign Up 10% Discount Not Working
Hi @Ash725, My apologies, I'm happy to check on this and I'll send you a
message. Best regards, Laurie
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Re: Text Sign Up 10% Discount Not Working
Hello, I signed up today and it is not working for me as well!
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Re: Text Sign Up 10% Discount Not Working
Hi! I also signed up for texts and my 10% code is giving me the same
error at check out. Please help! My email is ---
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Re: Text Sign Up 10% Discount Not Working
Hi @leenzzz08, I'm happy to check on this and I'll send you a message.
Please note, your email was removed from your post for security
purposes. Best regards,Laurie
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Re: Text Sign Up 10% Discount Not Working
I signed up for text rewards to receive the 10% discount code and it
wont work either! Please Help!
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Re: Text Sign Up 10% Discount Not Working
Same here, i tried it multiple times and it never send me a promo code
for the 10 percent off..
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Re: Text Sign Up 10% Discount Not Working
Hi @GraceS07 Sorry to hear that! I'll take a look then send you a PM.
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