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194,578 Posts
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Thank you
So today I ordered something things, three things to be exact, but when
I ordered them they went through. Then I got a message saying that it
can’t be completed because my card information was not com...
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What is Going on with My Order???
I cannot believe this is happening again. I ordered Christmas gifts
during the Black Friday sale – waited forever for the package – and when
it finally gets here, it’s not even what I ordered. A Glow ...
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Re: What is Going on with My Order???
@BGMK24, I'm so sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Re: What is Going on with My Order???
Hi Laurie, I went into the Sephora CS chat already and they told me
since I already gotten help from them before they couldn’t do anything
which I think is unfair since those order errors had nothing ...
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Re: What is Going on with My Order???
@BGMK24 I have removed your order number, as we don't recommend posting
that publicly. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser, not the app.
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Points expires no notice?
I had 828 points I was saving and just noticed they are gone. does
Sephora really not email to let you know they’re going to expire despite
their spam level of emailing otherwise? I received no notice.
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Contents in my package is missing received empty package marked as delivered. 3rd Party Delivery Service Sephora subcontracted is VEHO JAX FL
Placed an online order through Sephora on 12/15/2024, for a total amount
of $423.98. The order was 3 bottles of perfume. Order was processed on
12/17/2024 and the package was arrived at the Atlanta GA...
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They won't replace missing items! It's a steal
I contacted customer service for a missing item and they said that my
order was sent to a Forwarder and they are not responsible. I explained
that they just receive my packages from MANY stores, for y...
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Re: They won't replace missing items! It's a steal
The same thing just happened to me, these two things were not sent to me
from Sephora, I know it was from Sephora because I only opened the
package, and it was all sealed, I usually send my things by ...
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Re: They won't replace missing items! It's a steal
Hi @syned, I'm sorry to hear this. It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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1 Reply
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sephora steals your money
I am absolutely shocked by the poor customer service and business that
Sephora has. I paid $50 for two things that were not in my order and
their excuse is that they can't do anything because my addre...
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items missed in my order and the chat always are unavailable
I received a package from Sephora and 2 items are missing from my order.
I have tried to connect to the chat and it always appears unavailable.
Is there an email where I can send my claim?
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3 Replies
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Re: items missed in my order and the chat always are unavailable
@ankalli Chat can take a minute to update to available. It looks like
your private messages are currently turned off. Please send me a private
message with your order number and which items are missin...
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Re: items missed in my order and the chat always are unavailable
When I try to message you appears this..Oops! Looks like you clicked
into a wrong page.Click here to go back to the Beauty Insider
Community.Can you write me? Can you give me a direct mail? I cant call
to sephora.
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1 Reply
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Re: items missed in my order and the chat always are unavailable
@ankalli It looks like your private messages are turned off, so I'm not
able to message you. You can adjust your account settings (the gear
icon) on a desktop or mobile web browser, not the app.
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Help! Need help asap with my order
Hi, I need help with my order, it’s very delayed and when it will be
delivered, I won’t be in the USA anymore. The chat stays unavailable and
I am not able to call. Is there any other way to get in contact?
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Re: Help! Need help asap with my order
@Rlcca15 I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number. You can adjust your account settings (the gear i...
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My in store purchase isnt showing up
I made a purchase in store yesterday and put my phone number in the key
pad at checkout and even asked the cashier if it took my account and she
said yes. But I’m checking my app and my points arent i...
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1 Reply
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Re: My in store purchase isnt showing up
@audmass0928 It looks like your private messages are currently turned
off. Please send me a private message with the phone number you used in
store or you can contact us by phone at 1-877-737-4672 or ...
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Product Used?
Hello! My partner purchased this Kayali Vanilla 28 online and although
the product was wrapped in a box, when I opened it, I thought it looked
used? The bottle had residue inside the lid and I feel li...
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Re: Product Used?
@malmar157 From the picture, it looks normal but if you have the receipt
or purchase information, you are welcome to exchange it in store.
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How do I change my birthday?
My birthday is June 10th and I was looking forward to receiving my gift
but my account says that my birthday is January 1st? Can I get some help
with changing it without calling? Thanks!
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Re: How do I change my birthday?
hello, my birthday is june 1st but it states that it is january 1st. if
there is a way that can be changed that would be awesome thank you! 🙂
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Re: How do I change my birthday?
my account says my birthday is december 2 but it’s actually december 6
and i think a mistake was made, is there any way it could be changed?
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Re: How do I change my birthday?
@tofumao @ilyssaxx, we've updated this for you. You might need to sign
out and sign back in to see this update reflected. Thank you!
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Re: How do I change my birthday?
Hi, my birthday is november 30, and I was looking forward to getting my
gift today, but my account says october 13? Thanks!
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Re: How do I change my birthday?
My birthday is November 1st but on my account it shows January 1st.
Could you please change it. Thank you.
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Re: How do I change my birthday?
Hi! My birthday was put in for March 19th when I made my account but
it’s actually June 19th, could this be changed? Thank you!
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Re: How do I change my birthday?
Hi @rosyglowreviews, We've updated this. You might need to sign out and
sign back in to see this update reflected. Thank you! Best regards,
Laurie
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Re: How do I change my birthday?
Hi @aleenerr, Happy early birthday! We've updated this. You might need
to sign out and sign back in to see this update reflected. Thank you!
Best regards, Laurie
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Re: How do I change my birthday?
Hi @moneyminelolt, You can provide us with your birthday (date/month)
and we will be happy to update it for you. Alternatively, you may
contact our live chat at https://www.sephora.com/beauty/contact-...
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Re: How do I change my birthday?
Im having the same issue, my birthday is incorrect on my profile and the
chat says it’s unavailable. can you help me out? My birthday is December
18th.
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Re: How do I change my birthday?
Hi, my sister had access to my account to check something and so my
birthday is incorrect, is there any chance i could fix it to my own
birthday?
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