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198,926 Posts
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Receipt Points
Does anyone know if i can redeem points from a receipt because i went in
today and got 2 items and i didnt scan on my phone due to bad wifi but i
have my receipt
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My reviews
I need to delete my last review on root refresh from fable and mane to
redo it but I can’t find my review section.
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Where did my review section go?
Until a few weeks ago, I was able to easily find and check my reviews on
my community profile. However, today I can’t locate them at all—they
seem to have disappeared. I'm not sure if the app was upda...
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Help! Gift card is 14 digits
Hi! I received a giftcard over Christmas and it is a physical gift card.
I peeled off the back and the card # is 14 digits and the pin is 8
digits. The card is not damaged nor have the numbers rubbed ...
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Re: Help! Gift card is 14 digits
Did it ever get resolved???? I got a gift card too and it only has 14
digits and 8 numbers for the pin!!!
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Re: Help! Gift card is 14 digits
@Lel3 If you have the first 12 digits, we may be able to locate it in
our system. It looks like your private messages are currently turned
off. Please send me a private message with your gift card num...
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Re: Help! Gift card is 14 digits
Hi @MaddieTinaL14 I'll be happy to take a look! I'll send you a PM.
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Using wrong address for shipping
I didn’t realize until later today that I shipped my package to the
wrong address. I attempted to contact support about the issue but when I
was talking to the lady she said their tracking service wen...
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Missing package
This sucks so bad because I am going through something similar as
everyone on here is. I ordered perfume totaling a good $700. I did not
receive my package, it was "delivered" to my door even though w...
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Re: Missing package
@Beauty3756 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact Sephora privately through Facebook, X or
Instagram.
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1 Reply
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Re: Missing package
@Beauty3756, It looks like your private messages are turned off, and you
can adjust your preferences in your Community settings (on the browser
only, not the app). If you would like to send me a priva...
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1 Reply
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Re: Double charge
@dhaul We'll be happy to look into this for you. It looks like your
private messages are currently turned off. Please send me a private
message with your order number or you can contact us by phone at...
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Career Support
Hi! over the past few months i’ve applied to Sephora and every time I
get an email back saying that they won’t be moving on with my
application because “I don’t meet the minimum age of 18” even though...
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Re: Career Support
@trulymariah I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address and picture of the email you rece...
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Re: Career Support
It says i can’t send you a private message, “page unavailable”. is there
another way i can contact you?
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1 Reply
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Re: Career Support
@trulymariah You can adjust your account settings (the gear icon) on a
desktop or mobile web browser, not the app. Alternatively, you can
contact us by phone at 1-877-737-4672 or through our live chat...
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Sephora gift cards are a SCAM
Sephora is involved with scammers. I got a gift card for $250 for my
birthday from my boyfriend. It was hacked a few days after he gifted it
to me and the scammers stole all the money. Sephora’s syste...
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Re: Sephora gift cards are a SCAM
This is the same thing that happened to my poor daughter today. Out $100
from her gifts. ONLY happened with the Sephora gift cards. What are the
chances that these 4 cards that were purchased at diffe...
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Re: Sephora gift cards are a SCAM
Just happened to me today. My husband gifted me a $200 card and I tried
to use it today for the insider sale...had 0 balance. The card was
sitting tucked away in a drawer for months. My husband had ch...
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Re: Sephora gift cards are a SCAM
I have the same issue. I got 2- 50$ giftcards on march 16th and both
were hacked into on April 3rd and had online charges , few in canadian
dollars and the balance was 00. But couldnt get any more inf...
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Re: Sephora gift cards are a SCAM
Happened to me today I recieved 2 gift cards $30 and a $50 and I went to
use it today and it was used already.? The numbers on the back were also
scratched off and not visible and they told me they can’t do anything
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Re: Sephora gift cards are a SCAM
Sephora doesn't care because they get their money either way. Happened
to many gift cards my daughter received for her birthday and I am mad.
Who is ultimately responsible? They all blame each other!
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Points multiplier didn't show up at checkout
Hello, I thought I had applied the current points multiplier on an order
I just made, but after I clicked "place order" I realized it wasn't
showing in the code/offer section. Is it possible to apply it now? Thank
you!
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1 Reply
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Re: Points multiplier didn't show up at checkout
@Zigadowa Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your order number or
you can contact us by phone at 1-877-737-4672 or through our l...
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refund is denied for returning wrong items they sent
I am extremely disappointed with the handling of my recent return. You
initially sent me the wrong items, and after requesting that I return
them, I did so promptly and properly. Now, I am being told ...
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Re: refund is denied for returning wrong items they sent
@nikibbb12, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Re: refund is denied for returning wrong items they sent
One more thing, I went to Sephora SquareOne and purchase some of items I
am supposed to receive. and a poster says free Supergoop sunscreen
sample for $40 and above purchase- I asked for it after payi...
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Beauty insider points are disappearing
I am so annoyed. I have been saving up my points to get something and
this is the 4th time I am not getting them. I haven’t been given around
150 points. Really wish yall can fix this like before. Thank you
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Re: Beauty insider points are disappearing
@Cocobear10, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Adding points after purchase
Hello, My fiancée purchased perfume for me, but didn’t know to add my
number for the points. He lost the receipt, but is it possible to track
the purchase if I know the store and last 4 digits of card used?
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Re: Adding points after purchase
Hi there -Could you please tell me how to add points using my receipt?
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Re: Adding points after purchase
@DaniJoe70 It looks like your private messages are currently turned off.
Please send me a private message with your registered email address and
picture of your receipt or you can contact us by phone ...
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Re: Adding points after purchase
Hi, I have the receipt for a recent purchase, can you help me to add my
points?
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Re: Adding points after purchase
@renatamerida, I'm happy to help! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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