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201,136 Posts
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Redeeming old scent certificate
Hi! I found an old unredeemed scent certificate while moving a couple of
months ago. I tried to go in store to see what I could redeem it for and
it turned a lot more complicated and I was unable to r...
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Re: Redeeming old scent certificate
Hi @aly1236, I'm sorry, the certificates don't expire but we do always
recommend redeeming them as soon as possible, in case any of the
fragrances become unavailable. I'll send you a message for more
information shortly. Best regards, Laurie
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Re: Redeeming old scent certificate
I am also having trouble with a scent certificate and mascara
certificate. Can you help me? Thank you!
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Re: Redeeming old scent certificate
Hi! I am having this same problem as well. Could you send me the
instructions to redeem?
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Re: Redeeming old scent certificate
Hello Laurie, I have this same issue with a scent certificate. Would you
be able to help me as well? Thank you!
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Re: Redeeming old scent certificate
@rkheller Oh no! It looks like your private messages are currently
turned off. You can adjust your preferences in your settings on a
browser, not the app. Please send me a private message with a clear...
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Lost /stolen package
I’m honestly really frustrated with this situation and need someone to
respond properly.I placed a SAME-DAY Sephora order and was not home at
the time of delivery. When I got back, there was no packag...
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Re: Lost /stolen package
@ishikamunjal It looks like your private messages are currently turned
off. Please send me a private message with your order number. You can
adjust your account settings (the gear icon) on a desktop or mobile web
browser, not the app.
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Re: Lost /stolen package
Were you able to get a resolution for this. As my package is also lost
or stolen and I didnt find any support from customer service.
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Re: Lost /stolen package
Hey I sent you a direct message can you please look into it thank you in
advance:)
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Selling?
I have about 20 bottles of perfumes and colognes all unopened trying to
sell them I've had them forever was collecting all kinds of em but Linda
gave up on em..been trying to sell them for awhile now ...
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Re: Selling?
You can definitely sell them on Scentfine. It’s built specifically for
fragrance buyers and collectors, so unopened, new, and preowned perfumes
and colognes fit perfectly there.
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Re: Selling?
@TEEG6969 If your items were originally purchased from Sephora, please
see our return/exchange policy here:
https://sephora.com/returns-exchanges If they were not originally
purchased from Sephora, we are not able to accept them.
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Reviews not getting posted
Hi, It's been more that 72 hours and my most recents reviews are not
posting. I wrote reviews on the following:1) LANEIGE Balance Mode Shine
Control & Pore-Minimizing Lightweight Moisturizer for Oily ...
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Re: Reviews not getting posted
@chococat123 I'm sorry to hear that you are having trouble! It looks
like your private messages are currently turned off. Please send me a
private message with your registered email address. You can a...
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Never any stock and it’s not do to space
Regarding (Sephora)Kohls in Sterling Illinois they have no stock . The 2
or 3 foundations they sell, most of the colors are out of stock. They
never seem to replenish them. They tell you well u can or...
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Re: Never any stock and it’s not do to space
@bonton1488 I'm sorry to hear about this experience. We appreciate this
feedback and I will share it with our retail division.
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Wheels in Motion 2026 Donation Request
My name is Meghan Sweeney, and I am a graduate Physical Therapy student
at Quinnipiac University. I’m reaching out on behalf of EQUIP
Rehabilitation regarding our 8th Annual Wheels in Motion 3v3 Wheel...
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Re: Wheels in Motion 2026 Donation Request
@meghansween Thank you for all the great work you do in your community!
Sephora partners with Project Glimmer for product donations. If you
qualify as a registered non-profit or charity, please email ...
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Promotions
Are promotions not automatically applied at checkout? There is a 4x
multiplier promo when I bought my stuffs last weekend and when I
reviewed my points today, the points I earned arebjust for the task
challenges that I joined.
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Re: Promotions
@Rarein You do need to add the promo in order for it to be applied. It
looks like your private messages are currently turned off. Please send
me a private message with your order number or you can con...
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purchased skincare products and forgot to apply code for 4x points
hello, I made a purchase today and bought a few rhode skincare products
and forgot to apply my code for 4x points. is there a way for me to
still redeem them?
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Re: purchased skincare products and forgot to apply code for 4x points
@morgz1313 It looks like your private messages are currently turned off.
Please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our live ch...
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Dior Forever Star Filter
Hi good day I received this product and the pump broke and won’t deposit
the product properly please assist
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Re: Dior Forever Star Filter
@Eman876 Oh no! It looks like your private messages are currently turned
off. Please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our li...
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Delivery to wrong address
I have received the notification that my package was delivered but the
photo shows a completely different house and the address is not mine
either. I don't know where they got the address from but on ...
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Re: Delivery to wrong address
@Linamh I am sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number. You can adjust your account settings (the gear i...
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Refused return exception after being hospitalized
I am deeply disappointed by my experience with Sephora support today. I
initiated my returns and printed my shipping labels on time. However, I
was unexpectedly hospitalized, making it impossible to p...
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Re: Refused return exception after being hospitalized
@rachelmae I'm sorry to hear about your experience. It looks like your
private messages are currently turned off. Please send me a private
message with your order number. You can adjust your account s...
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Disappointing Customer Experience at Sephora
I recently visited Sephora in Farmington, Utah with my 4-year-old son
after not shopping there for quite some time. I had been hesitant to
return because I’ve struggled with rosacea, health issues, we...
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Re: Disappointing Customer Experience at Sephora
@RiaGrape Thank you for taking the time to share your recent experience
with us and I’m very sorry to hear that it did not meet your
expectations. I’m glad to hear that your initial interaction with o...
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NO ADULT TOYS should be sold at Sephora!
I find it upsetting to see adult toys being sold at Sephora! Everyone
can see their website including children! Children and young adults
should not have to be bombarded with sexual items and reviews ...
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Re: NO ADULT TOYS should be sold at Sephora!
Amazon sells a ton of adult products too, kids browse Amazon
everyday..Instead of targeting Sephora which is more geared towards
adults than Amazon is is you should try to work on your inner Karen
wit...
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Re: NO ADULT TOYS should be sold at Sephora!
Hello,Sephora should remove the adult toy options from their website.
Children browse and shop on Sephora.com Parents would understandably not
expect a makeup website to advertise adult toys. Very irresponsible of
Sephora in my opinion.
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Re: NO ADULT TOYS should be sold at Sephora!
I, too, am appalled Sephora is selling adult toys. As a parent to a 12
year old, I was shocked when I recently opened an email with an image of
a vibrator below Tom Ford’s new fragrance Vanilla Sex. I...
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Re: NO ADULT TOYS should be sold at Sephora!
Hi @pancakes4one, We appreciate you sharing this feedback with us. We
offer a wide range of product categories including Intimate Wellness. I
will share your concerns with our teams and appreciate you...
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I mistakenly scratch of some code on my Sephora gift card
I purchased $250 *4 at the store and I mistakenly scratch off some codes
because this is my first time buying the gift card . Please I need your
help to retrieve the number 😭
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Re: I mistakenly scratch of some code on my Sephora gift card
@joe11111 If the first 12 digits are visible or if you have a receipt
with that information, we may be able to locate the gift card in our
system. It looks like your private messages are currently tur...
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Fantastic in store experience!
I planned a 13th birthday party for my daughter at The Woodlands Mall
Sephora store. From start to finish, it was so professional and
beautifully done! LaConnya (manager) and her team were wonderful a...
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