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198,521 Posts
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Complaint
Sephora Polo park in Winnipeg Hi there , I wanted to email this
complaint but as I couldn’t find anything I’m going to do it here in
hopes someone will see this that works at Sephora . if nothing is f...
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Re: Complaint
@Noemiblock I'm so sorry to hear that your appointment was cancelled. I
will be happy to share this with our stores team and have someone reach
out to you directly. It looks like your private messages...
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1 Reply
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Re: Complaint
Hi there I thank you for your response in a timely manner I tried to
privately message you and there was no way I could access that option .
I even tried looking up on how to send you a private DM or ...
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Real Email?
I got an email from the address donotreply@beauty.sephora.com and
accidentally clicked on a link, is this a real email or phishing? Please
help I am worried!
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Gift card numbers scratched off
Hi I got a gift card as a gift and when I scratched the back some of the
numbers came off. How do we fix this? Will the physical card still work
with a swipe. I would really rather order online. thank youBrittany
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Re: Gift card numbers scratched off
@britt1166 I'm sorry to hear that! If the first 12 digits are visible,
we may be able to locate it in our system. It looks like your private
messages are currently turned off. Please send me a private...
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Re: Sephoria 2025
@Dianaselene The information has not been released yet, but it is
generally announced on our social channels and in our promotional
emails. Please stay tuned for updates!
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Product causes allergies after 30 days
Hi, I bought Sol De Janeiro deodorant for me and gift for my friend I
used the first one and ordered 2 more on March 24. Yesterday, my friend
told me that she stopped using the product because of her ...
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Re: Product causes allergies after 30 days
@Hoangnga I'm sorry to hear that! As you made your purchase prior to
4/24/25, you have up to 60 days to return this item.
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14 digit giftcard number/8 digit pin
I was gifted a Sephora gift card and upon scratching the number off on
the back it revealed a 14 digit number and 8 digit pin. As I entered
this number in checkout I was given an error message. I star...
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Re: 14 digit giftcard number/8 digit pin
@awhite0224, I'm sorry to hear this! I'm happy to see if we're able to
assist. It looks like your private messages are turned off, and you can
adjust your preferences in your Community settings (on th...
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Re: 14 digit giftcard number/8 digit pin
I am having the same issue. I purchsed a giftcard on Friday for my niece
and she tried to check the balance but it only has 14 digits. She went
to a Sephora store and they could not accept the card ei...
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Re: 14 digit giftcard number/8 digit pin
@veronicajon I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
gift card number or you can contact us by phone at 1-877-7...
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Re: 14 digit giftcard number/8 digit pin
Hi, do you work for Sephora?I tried to send you a message and I received
an error. I tried live chat earlier and they were no help.
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1 Reply
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Re: 14 digit giftcard number/8 digit pin
@veronicajon Yes, you can adjust your account settings (the gear icon)
on a desktop or mobile web browser, not the app.
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Gift card number scratched off
Hi - we just scraped off the tape to reveal our gift card number and the
entire number lifted off. How can we fix?
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25
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25 Replies
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Re: Gift card number scratched off
Hi, I’m currently having this issue, was this ever resolved for you?
What can I do to fix this? The cashier at the store couldn’t read the
numbers either and she said her machine wasn’t working to swipe the
card.
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Re: Gift card number scratched off
Same happened with me and when I called the helpline a rude sounding
person just said they can do nothing about it .
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Re: Gift card number scratched off
Even though I peeled it off so gently, the number just stuck to the back
of the sticker and Pin number is left on the card. I feel scammed off my
hard earned money by sephora and their non apologetic ...
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Re: Gift card number scratched off
Hi, I’m having the same issue but the different is that, the one who
scratched off my gift card is the sephora staff because I asked them to
check the balance for me but she scratched too hard and she...
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Re: Gift card number scratched off
@Angelialourry Sorry to hear that! It looks like your private messages
are currently turned off. You can adjust your preferences in your
settings on a browser, not the app. Please send me a private me...
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3 Replies
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Re: Gift card number scratched off
Hello, I'm having similar issues, how can I resolve it please
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2 Replies
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Re: Gift card number scratched off
@maggy101 If the first 12 digits of the gift card are showing, I will be
able to look into this for you! It looks like your private messages are
currently turned off. You can adjust your preferences i...
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Re: Gift card number scratched off
Hi @madgat, I'm sorry to hear this! In general we're unable to replace
gift cards that are lost, stolen, or damaged. However I'm happy to see
if we're able to assist and I'll send you a message. Best, Laurie
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Re: Gift card number scratched off
Hi @Rosacarcamo, I'm sorry to hear this and I'll send you a message.
Best, Laurie
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Re: Gift card number scratched off
@Heidi111111 Oh no! It looks like your private messages are currently
turned off. If you are able to view the first 12 digits of the card
online, please send me a private message with your gift card n...
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Re: Gift card number scratched off
Hi Laurie , I’m having the same issue. Tried to scratch the pin and only
4 numbers are visible 😕 what can be done?
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Re: Gift card number scratched off
Hi @morganeurich, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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Re: Gift card number scratched off
@psrj2024 Oh no! In order for us to look into this for you, we'll need
at least the first 12 digits of the gift card number. It looks like your
private messages are currently turned off. You can adjus...
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Re: Gift card number scratched off
Hello please I also have mistakenly scratched off the pin on my gift
card and it happens to all cards $1000 just yesterday this happened
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