Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
198,060 Posts
Post | Hearts | Replies |
|---|---|---|
|
Unable to Place Order
My order keeps saying “Unable to place your order. Please verify that
your card information and billing address are correct. If applicable, we
have reversed any pending charges to your account.”even t...
4
43
| 4 Hearts |
43 Replies
|
|
Re: Unable to Place Order
I'm not able to pay with my Visa card, and I'm getting this message. I
have insufficient funds. I need a solution as soon as possible.
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Re: Unable to Place Order
Same problem, multiple times! No option to use a gift card on payment/
check out. I've deleted and reentered my CC info and nothing works. Very
frustrating.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Unable to Place Order
@51Bear, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Unable to Place Order
Spoiler (Highlight to read)Mine won't either, and I need to before 4Mine
won't either, and I need to before 4
0
1
| 0 Hearts |
1 Reply
|
|
Re: Unable to Place Order
@SA999 I'm sorry to hear that you are having trouble. It looks like your
private messages are currently turned off. Please send me a private
message with your registered email address or you can conta...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Unable to Place Order
@Brittanychavez, I'm sorry to hear this! Please contact our live chat at
https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA
(1-877-737-4672) where a Beauty Advisor can assist you. If the ...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Unable to Place Order
@blahblah445 It looks like your private messages are currently turned
off. Please send me a private message with your registered email address
or you can contact us by phone at 1-877-737-4672 or throu...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Unable to Place Order
I have the same issue! But I get an error message at the shipping option
0
1
| 0 Hearts |
1 Reply
|
|
Re: Unable to Place Order
@KiaHoward It looks like your private messages are currently turned off.
Please send me a private message with your registered email address or
you can contact us by phone at 1-877-737-4672 or through...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Unable to Place Order
ive been trying since last night still keep having the same problem, no
solution
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
1 Reply
| |
|
Re: Unable to Place Order
Hi @Puppy0711, My apologies, I'll send you a message shortly. Best,
Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Re: Unable to Place Order
I’m also facing this issue trying to order a Mother’s Day gift! What do
I do?
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
2 Replies
| |
| 0 Hearts |
1 Reply
| |
|
Re: Unable to Place Order
Hi - thanks for the reply but there’s no issue with my financial
institution- I was paying by gift card - it’s a fault with your website.
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
Re: Unable to Place Order
@LaurynGreene Hi I had the same issue and I just went through the
process to activate my card and I was able to place my order. I thought
I activated my card when I first got it but their website is j...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Unable to Place Order
This keeps happening to me too. Same error. My card won’t work anywhere
online and I can’t even add it to Apple Pay. Everything matches
(address, zip, phone etc) and I cannot get a hold of customer service at
the issuing bank.
0
5
| 0 Hearts |
5 Replies
|
| 0 Hearts |
4 Replies
| |
| 0 Hearts |
3 Replies
| |
| 0 Hearts |
2 Replies
| |
|
Re: Unable to Place Order
Mine won't work either im using the happy teen gift card and it keeps on
doing that aswell
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Re: Unable to Place Order
This been happening to me since yesterday, but they charged me and then
cancelled, now I have to wait for my refunds
0
0
| 0 Hearts |
0 Replies
|
