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200,290 Posts
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Unused Gift Card showing zero balance
I just tried to use a brand new gift card for $50. It is showing $0
balance. It was brand new, I just removed it from the backing and
revealed the code. I have the receipt from the gift giver verifyin...
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Re: Unused Gift Card showing zero balance
Same thing happened to me.I just tried to use a brand new Sephora gift
card for $50, and it’s showing a $0 balance too. I was gifted it for
Christmas and I haven’t used it at all, so I’m really confus...
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Re: Unused Gift Card showing zero balance
I bought a gift card inside a grocery store. My daughter tried to use it
today and the store advised here there was no balance on the card
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Re: Unused Gift Card showing zero balance
@mss200424, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Re: Unused Gift Card showing zero balance
I received a gift card for $30 during the holidays. I just went to use
it and scratched off the silver strip to reveal the card number and pin.
When I went to redeem it, it says a balance of $0. I cal...
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Re: Unused Gift Card showing zero balance
I got a $50 card from my friend and it’s saying 0 balance. I took the
card to kohl’s and they employee was surprised too as she was the one
who opened the card in front of us.
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Re: Unused Gift Card showing zero balance
@honeysephora I'm sorry to hear that! It looks like your private
messages are currently turned off. Please send me a private message with
your gift card number or you can contact us by phone at 1-877-...
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Re: Unused Gift Card showing zero balance
The same thing happened to me. I scratched off the back, and it said I
had a $0 balance. Did you find a solution?
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Re: Unused Gift Card showing zero balance
Yes. Here was the process I went through: (1) Sephora customer service.
They asked for images of the card. They told me it was never activated
by Meijer (the supermarket where my MIL purchased it). Th...
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Re: Unused Gift Card showing zero balance
I just got a $50 gift card for my birthday and it was used on nov 2nd
and nov 13th when it was still in the mail. I didn’t even receive the
card and open it until november 14th. Sephora basically said...
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Re: Unused Gift Card showing zero balance
@beccabeautyxo I'm sorry to hear that! It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a privat...
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1 Reply
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Re: Unused Gift Card showing zero balance
Same thing happened to me. I was gifted a new giftcard and I scratched
the pin and number myself but its showing 0.
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Re: Unused Gift Card showing zero balance
@priths18 sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your gift
card number or you may contact us via phone at 1-877-737-4672 or via our
live chat for assistance. Thank you!
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Re: Unused Gift Card showing zero balance
This just happened to us too! The store and customer service could not
help. It was bought at a Sephora store!! Their answer pretty much was
too bad! Shame on Sephora, the store admitted they got rid ...
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Re: Unused Gift Card showing zero balance
Similar situation happened with me. I had gotten a gift card for my
birthday that was unopened and when I went to use it at the store the
balance showed it was zero, is there a fix to this?
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Re: Unused Gift Card showing zero balance
Hi @emyst, I'm sorry about this! I'll send you a message shortly. Best,
Laurie
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Re: Unused Gift Card showing zero balance
Update for anyone searching on this: Sephora customer service asked for
images of the card, and then told me it was never activated by Meijer
(the supermarket) and I’d have to talk to them. My MIL had...
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Re: Unused Gift Card showing zero balance
Hello, I just tried to use my Sephora $50 gc that was purchased at
Albertsons by my sister for my birthday and it had a $0 balance. I
contacted customer service and they gave me a phone number I plan ...
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Re: Unused Gift Card showing zero balance
@AM90706 I'm sorry to hear that! I will send you a PM.
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Re: Unused Gift Card showing zero balance
The exact same thing is happening to me. I received a $50 gift card for
Christmas from family. I scratched the back off last night to use it,
and got a message that it has a $0 balance. Sephora — this...
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Re: Unused Gift Card showing zero balance
Hi @123kids4me, I'm sorry about this! I'll send you a message shortly.
Best regards, Laurie
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Re: Unused Gift Card showing zero balance
This exact same thing is happening to me and I'm so frustrated!! I was
given two $25 gift cards, which I tried to use this weekend at a store
and was told they have $0 balance, which is not possible b...
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Re: Unused Gift Card showing zero balance
This happened to me as well. I tried using my brand new gift card I
received from Christmas and has a 0 balance. Not sure who to reach out.
I’d like to use my gift card.
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Review Update
Hi, I wrote a review today for the MAC Lipstick. Can you please add the
following text at the end of the review? I received this product for
free from Topbox Marketing for testing and review purposes.
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Job application status "Application Failed"
I have been trying to apply for jobs at Sephora career page through
phone web, and computer, but it shows application failed under status. I
am really confused, as I filled in all the information segm...
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summer fridays half empty
I received my summer Fridays lip butter balm today and I was
disappointed to see the tube is nearly half empty. Does anyone else have
this problem? Update: customer service reached out and helped me and
gave a refund!
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Re: summer fridays half empty
Same thing happened to me! I ordered a summer fridays set and one was
half empty. I still don't know of I should contact customer service. Did
they help rectify the situation with you?
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Re: summer fridays half empty
Hi @rylan42, I'm sorry to see this! I'll send you a message shortly.
Best, Laurie
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Re: summer fridays half empty
Hello @LaurieBT ! I purchased a Summer Fridays lip balm around the same
time that this was posted and when it arrived, I also had to squeeze it
almost flat to get any product out. Is this normal or wa...
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Re: summer fridays half empty
Hi @Hales1116, I'm happy to check on this and I'll send you a message.
Best regards, Laurie
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Re: summer fridays half empty
@rylan42 I would call customer service, they should be able to help you
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All items out of stock for sale
Why is practically everything that is on sale right now out of stock? If
you removed the out of stock you would be left with approximately 10
items total. I spent 30 min looking and each item I clicke...
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Re: All items out of stock for sale
@cam4676 I'm sorry to hear that! We appreciate this feedback and I will
share it with the appropriate team for future improvements.
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14 digit gc number and 6 digit pin
My husband brought me a gift card for our anniversary and when I tried
to use it online I came to find out it was missing 2 card numbers and 3
numbers on the pin. Please help!
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Re: 14 digit gc number and 6 digit pin
@alondra271 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
gift card number or you can contact us by phone at 1-877-73...
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Birthday gift was just 250 points
Hi,I visited a Sephora store and the rep said they did not have any
birthday gifts and instead gave me 250 points. Is that usually the norm
?Did I miss out by not having an option to select my birthday gift ?
Thanks
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Re: Birthday gift was just 250 points
Hi @NJ54, it sounds like the other gift options were unavailable, and
the 250-point gift option was provided. This is within our normal
processes, and I apologize for any concern this caused!
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Re: Birthday gift was just 250 points
Yup I got 250 points today also polo location all out of birthday
thingys.
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