Missing package

[Beauty3756]

This sucks so bad because I am going through something similar as everyone on here is. I ordered perfume totaling a good $700. I did not receive my package, it was "delivered" to my door even though we have delivery lockers. They also only left a picture of the door number... I can't even tell you what the actual package looks like and if it was even left. They are denying my request for a refund or reshipment because they are saying it's marked as delivered. I've reached out via chat , asked to speak with a manager who was no help. I've called and asked to speak to a manager who is no help. I am soooo angry about this. What should I do?

[hannahjiang54]

Same to me!!I am a first time buyer at Sephora and the packages marked as delivered like an hour ago but it actually didn’t arrive.I saw the proof of delivery,the packages was placed at the front door which without the door number LoL.

I contacted the live chat immediately but they kept saying the this is the final decision,the system doesn’t allow them to send me a reshipment or a refund

[keelybt]

@Beauty3756  I'm sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact Sephora privately through Facebook, X or Instagram. 

[Beauty3756]

it's not letting me message you. 

[LaurieBT]

@Beauty3756, It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this.

[anabel31]

This happened to me too and denied my dispute never ordering again to this company

[DaneeBT]

@anabel31 Oh no! It looks like your private messages are turned off. You can adjust your preferences in your Community settings (on the browser only, not the app). Please send me a private message with your order number so I can take a look.

[anabel31]

I did you can send me message i need help with this

[hannahjiang54]

Could you help me?Same situation happened to me