Using wrong address for shipping

[Niaw112]

• I didn’t realize until later today that I shipped my package to the wrong address. I attempted to contact support about the issue but when I was talking to the lady she said their tracking service went down and to come back in 15

minutes. By the time I came back support closed at 9PM, so now im not sure what to

do.

Theres no way for me to access where the package is being delivered since I don’t live in that area anymore. I’m not sure what’s the best course of action because I’m worried by the morning my order will already be shipped and I won’t be able to do anything.

[LaurieBT]

@Niaw112, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number and correct shipping address, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!