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201,076 Posts
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Color IQ updates within the app
Why can’t we update our Color IQ with a previous one if we switch
between skin tones? That should be an updatable feature within the app
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Re: Color IQ updates within the app
Hi @CSTaylor, You can update your Color IQ number in the Sephora App! On
the upper left hand corner, under your name, there is drop down menu.
Click on Profile from the drop down menu. Once you get to...
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4
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4 Replies
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Re: Color IQ updates within the app
Hello! Is it just me or does the color IQ suck? I cannot update it and
it suggest the wrong colors all the time. I know they say there’s a drop
down menu, but there isn’t. And it seems like customers have complained
about this since 2016?!?!!
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RE: Re: Color IQ updates within the app
You cannot do it if it’s a color that you were previously. That’s the
issue I’m having
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| 4 Hearts |
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Re: RE: Re: Color IQ updates within the app
Hi @CSTaylor, Sorry you're having trouble with this! We recommend making
your updates through a desktop browser, which will then update in your
app. To make these updates, search "Color IQ" within the...
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1
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1 Reply
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Re: RE: Re: Color IQ updates within the app
I have two different Color IQ saved to my profile as well, and I cannot
switch between the two options. My current default is set to 1Y08, and I
need my current default to be set to 4Y07. None of the ...
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| 2 Hearts |
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Damaged product
Hello I made an order April 13th and I ordered the Dior mascara kit but
I opened it today and it’s clumpy and I weird texture. I had the mascara
before and tried it and it’s not suppose to be like tha...
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1
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1 Reply
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Re: Damaged product
@beautyamateur24 I'm sorry to hear that! It looks like your private
messages are currently turned off. Please send me a private message with
your order number or you can contact us by phone at 1-877-7...
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Remove a review
Hi! I need help removing a review for the Anua Kpop Demon Hunters Ultra
Thin Spot Cover Patch! I forgot to add a picture to the review Thanks!
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1 Reply
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Re: Remove a review
@Jennyferette I have removed it for you. Please allow 24 hours for it to
come down from our site.
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Changing username
I’m stuck as glowup 435 and I can’t figure out how to change it. When I
edit my bio it won’t let me change my username.
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1
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1 Reply
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Scent Certificate code
Hi, I’m trying to redeem my Scent Certificate code, but it shows as
invalid or doesn’t exist. I’ve entered it exactly as printed and tried
different eligible products. Could you please check if the code is valid
or help me redeem it?
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| 0 Hearts |
1 Reply
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Re: Scent Certificate code
@ZHALA123 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address and picture of the voucher showing t...
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| 0 Hearts |
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I keep getting error messages
I was trying to purchase an item and when I switched my address, it
keeps saying they can't process my transaction even when I open the app.
What do I do?
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1 Reply
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Re: I keep getting error messages
@sophiamcfillin I'm sorry to hear that you are having trouble. Please
contact us by phone at 1-877-737-4672 or through our live chat for
assistance> https://www.sephora.com/beauty/customer-service
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In-store make-up application - 2nd time trying it, and I still looked caked/too heavy
I visited my local Sephora to get a: no-makeup" make-up look. I asked
for a natural look using "clean at Sephora" make-up if possible. The
artist was very kind, attentive and tried her best to match t...
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1
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1 Reply
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Re: In-store make-up application - 2nd time trying it, and I still looked caked/too heavy
@RoseeeCheeks I'm sorry to hear that you were unhappy with your makeup
service. I would recommend contacting the store directly so they can
further assist you with this.
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0 Replies
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damaged item
sephora delivered my item damaged and refused to do refund ! i have paid
170 dollars for broken item
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1 Reply
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Re: damaged item
@zara7890 I'm sorry to hear that! If you'd like me to take a second
look, please send me a private message with your order number and the
details. You can adjust your account settings (the gear icon) ...
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Beauty Insider in Australia
Can I used my US Beaty Insider account in Australia? I’ve recently moved
back to Aus but would like to continue to use my US membership for
consistency
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2 Replies
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Re: Beauty Insider in Australia
Hi @rissacar, I'm sorry, our Sephora US and Canada Beauty Insider
program is separate from Australia's program, so you would not be able
to use your US account in Australia. I apologize for any inconvenience
this may cause! Best regards, Laurie
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Reviews not posting
I try and post reviews but it says I am only allowed 1 review per
product BUT I have not left a review before for the products its saying
the message. I spoke to Employee in chat and they say they don...
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4
| 0 Hearts |
4 Replies
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Re: Reviews not posting
@SwtAnnii24 I'm sorry to hear that you are having trouble. I see that
you recently reviewed Byoma Nourishing Body Oil. Are you looking for the
review for that product or a different one?
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Re: Reviews not posting
Hello, no the review i am trying is for AG CareRe:Coil Curl Activator
Curl Cream It says I cannot submit more then one review per product but
I have not successfully reviewed it yet.
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Re: Reviews not posting
@SwtAnnii24 Thank you for confirming! I have submitted this to our
technical team to review.
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1 Reply
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Re: Reviews not posting
Hi, How will I know when its resolved because I just tried to review 3
more items and I am getting the same message. So there is something
wrong with my account as its assuming I made reviews before w...
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Stolen Package & No Option of Neutral Packaging
I placed a big order during the Sephora sale, and unfortunately had my
package stolen from my doorstep shortly after it was delivered. I have a
video of the thief from my ring camera and am taking ste...
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Greensboro NC store
I have visited the Greensboro NC store many times and have witnessed the
employees being extremely rude and literally shouting at customers.
Today I visited and asked where I could find some eyelash c...
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1 Reply
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Re: Greensboro NC store
@glitterati88 I'm so sorry to hear about this experience and appreciate
you bringing this to our attention. We will be happy to share this
feedback with our retail division. It looks like your private...
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Lost gift card
I lost my Sephora gift card after only spending some of it. I've been
through all the forums and saw the tip to call Sephora for them to
cancel with the original gift receipt. I called and they said i...
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| 1 Hearts |
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Re: Lost gift card
Hey, same here. My husband accidentally threw my gift card away along
with other gift cards... he thought that it works like other gift cards
- once you enter all the information, the system will reme...
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1 Reply
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Re: Lost gift card
@Ying98 If you used it on an order or with your rewards account in
store, we may be able to locate it. It looks like your private messages
are currently turned off. Please send me a private message wi...
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Broken Lipstick
I recieved my parcel today, when I swatched the merit lip blush I
noticed it was wobbly. Then I twisted it up and saw the lipstick bullet
was coming out of the packaging
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1 Reply
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Re: Broken Lipstick
@crisyrj It looks like your private messages are currently turned off.
Please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our live chat...
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Return policy
New return policy is incredibly restrictive. Today I attempted to return
(or exchange) two cleansers purchased last month. I was informed I was
two days beyond the allowable return window and nothing ...
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1
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1 Reply
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Re: Return policy
@Dia0411 I'm sorry for any confusion with the return policy and will
share your feedback with the appropriate team.
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Received a damaged item
<p>I got my order this morning and the pallet is in such a bad condition
I couldn’t open it 🥲</p>
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1 Reply
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