Wrong Shipping Address
Hi, I accidentally used an address for my order that I no longer live
in. I have moved to another city. I check the policy and it is unclear
how I can modify/cancel my order. What should I do about this?
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Wrong shipping address
Hi, I accidentally typed in the wrong address (I have moved to another
city) for my order what can I do?
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Wrong Shipping address
Hi everyone, I recently made a pretty big order. The order status says
its still in progress but I just realized my old address defaulted as
the shipping address (even though I remember putting the ne...
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Re: Wrong Shipping address
Hi @Nurielleann Regretfully, once an order has been placed, we're not
able to modify it. I'll send you a PM to further assist.
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Never receive samples!
I place one order every week and 4 out of the last 5 ordered I placed
didn’t include the samples I chose. If Sephora doesn’t want to give
sample then why is the website letting you choose them? I’m be...
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damaged product - how to exchange?
hello! i recently ordered some highlighters and blush, but one of them
came in completely shattered.. 😞 i know rare beauty stuff is already
super fragile so i’m already considering myself lucky tha...
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Out of stock
When i try to add it to basket it says out of stock but in the app it
shows Missy by rosie jane is available
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Order
I’m trying to make a purchase with my newly approved card and it won’t
let me. It says check my address or card number.
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Refund to gift card?
Hi, I tried to place an order with a $50 gift card and it said something
was wrong with my other payment method which it wasn’t… but then my
entire order got cancelled and now gift card balance says $...
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Re: Refund to gift card?
Hi @limahm, My apologies, I'm happy to check on this and I'll send you a
message. Best, Laurie
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Re: Makeup by Mario stick won’t twist
Very glad I'm not the only one struggling with this issue. I've only
used it a couple times and it's completely stuck! Is there a way to send
it in and receive a new one? Can I return it at my local s...
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Re: Makeup by Mario stick won’t twist
@keelybt I am having the same issue, I only used it a few times and now
can’t get any product out, very frustrating since I loved this product
otherwise
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Re: Makeup by Mario stick won’t twist
Hi @garnishathome sorry to hear that! If your item was purchased in
store, please contact the Sephora store directly for information
regarding a return or exchange. Thanks!
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Re: Makeup by Mario stick won’t twist
Mine has the same issue. I went to kohls Sephora to exchange and said
they were not able to exchange because it’s too old. While checking
other sticks at the store, several of them had the same issue....
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Re: Makeup by Mario stick won’t twist
Hi @Mascara63 I'm so sorry about that! Our Sephora stores are only able
to process returns/exchanges within our return/exchange policy
timeframe.
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Re: Makeup by Mario stick won’t twist
Hi @vebari I see that your item was purchased in store and I recommend
reaching out to your local Sephora store for information regarding a
return or exchange. Thanks!
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Re: Makeup by Mario stick won’t twist
Just got my Make up By Mario contour stick and it does not twist up or
down either 😞 I was really excited to finally use it
😕#makeupbymario#softsculptstick
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Re: Makeup by Mario stick won’t twist
Same thing happened to me. Because it was past the return policy date,
they told me they couldn't do anything about it, but it's clearly a
product defect. Can someone help?
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