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198,584 Posts
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Order Weight
I wanted to know my sephora order weight but I cant find it anywhere in
my order details anyone has any idea how could I check it? Its not with
me rn and I had to parcel it to someone so I need those details
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1
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1 Reply
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Re: Order Weight
@damndelion, we're happy to check on this. It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you...
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Broken Summer fridays
I bought a summer Friday’s lip butter balm on January 3, and I’ve been
lightly using and I have been noticing leaking, so I was looking at the
tube and relised the whole base is ripping off. I don’t u...
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8 Replies
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Re: Broken Summer fridays
I had the same problem! I bought mine at the end of January and went
into a store yesterday to show them and they told me I needed to reach
out to Summer Fridays directly and tell them that their cont...
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Re: Broken Summer fridays
Same this also happened to me and I never press that hard, but the area
around the applicator ripped and now it leaks everywhere.So I can't take
it anywhere and it leaks from the side when I try to us...
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Re: Broken Summer fridays
The same thing happened to me! I️ always keep it zipped in a pocket of
my purse and I’ve lightly used it. I️ noticed it starting to leak and
now the whole top is about to rip off. Really frustrating b...
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1
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1 Reply
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Re: Broken Summer fridays
@eldel35, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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0 Replies
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Re: Broken Summer fridays
The same thing happened to me the whole top came off in the lid on
almost a full product but Sephora will not help because I bought it a
couple months ago. I didn’t use it when I first bought it so th...
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1
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1 Reply
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Re: Broken Summer fridays
@jilliannwatt I'm sorry to hear that! It looks like your private
messages are currently turned off. Please send me a private message with
your order number. You can adjust your account settings (the g...
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0 Replies
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Re: Broken Summer fridays
@MarinaVald0, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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1
| 0 Hearts |
1 Reply
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Re: Broken Summer fridays
@MarinaVald07, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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0
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0 Replies
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1 Reply
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Re: Help
Hi @chicmeg, you can find your review on the product page:
https://www.sephora.com/ca/en/product/boss-scent-P405167 It looks like
your review was posted on 4/29/25, so you may need to scroll back to
that date, or use the keyword search to pull it up.
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Gift card scam
Do not purchase online gift cards! I did and had it shipped to someone.
When the recipient called to see the balance (oops I forgot to tell her
the value), the card balance was zero. This has to be an...
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1
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1 Reply
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Re: Gift card scam
@pissedcustomoer, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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0
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0 Replies
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1 Reply
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Re: Missing order
@newbieil290202, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you w...
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0
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0 Replies
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Sephora’s Beauty Insider Insights Lab qualifying survey not working
Hi! I received an email asking me to fill out a survey to see if I
qualify. The link does not work. I emailed the email listed 3 times and
no response. I also connected with customer service and they ...
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2
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2 Replies
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Re: Sephora’s Beauty Insider Insights Lab qualifying survey not working
@t1126, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like...
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1
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1 Reply
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Re: Sephora’s Beauty Insider Insights Lab qualifying survey not working
Hi! Just turned my private messages on
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0 Replies
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Deleting review
Spoiler (Highlight to read)I wrote a review but realized I didn’t finish
it before submitting it to be posted, is there a way to delete the
review so I can make changes? It was for morphe soft glow ve...
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1 Reply
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Re: Deleting review
@LEESH1232, this has been removed. It will come down from the site
within 48 hours. Thank you!
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0 Replies
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summer fridays lip gloss
Hi there, a few months ago I bought a Summer Friday's lip gloss
in-store. After light use for about a week and a half, the entire
applicator came off the tube. I thought it was just a fluke thing so
I...
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1
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1 Reply
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Re: summer fridays lip gloss
@Shinybean14, I'm sorry to hear this! As this was a store purchase,
please visit your local Sephora store for assistance with your purchase.
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0 Replies
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unable to sign into my account
Hi - I am unable to sign into my Sephora account. I get an error message
saying my login or password is incorrect. However, I know it is correct,
but I keep getting the same error codethanks Lisa
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1
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1 Reply
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Re: unable to sign into my account
@2024LL, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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0
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0 Replies
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Delete Review
Hi there, I need my recent review deleted please. For the Clairins
double serum anti aging to firm, boost radiance ad refine pores. I want
to change my review but can't post one twice. Thank you in advance 🙂
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6 Replies
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Re: Delete Review
@Stephanie7clare, we're happy to assist! This has been removed, and it
will come down from the site within 48 hours.
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5 Replies
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Re: Delete Review
Oh I have come here as well looking for a way to have a review I did for
Clarins Double Serum deleted. Not the light texture version but the
regular Double Serum version (posted October 2022)
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4
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4 Replies
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Re: Delete Review
I had just asked to have my last review for Patrick Ta major glow body
oil removed but if there is any way possible can we just leave it where
it is? I’m doing a promotional review and I got the okay ...
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Re: Delete Review
@beautybrainer I have removed this for you and it should come down from
our site within 24 hours.
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Re: Delete Review
I also need to have a review I just submitted deleted so I can make some
adjustments. It was for the Patrick Ta Major Glow Body Oil. Thank you
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1 Reply
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Re: Delete Review
@Pennykstewart52, this has been removed. It will come down from the site
within 24-48 hours. Thank you!
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0 Replies
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When does the 30 days start ?
I need to return something and do I’m wanting to know when the 30 day
window starts ? Does it begin on the day you order or on the day you
receive the product Any help would be greatly appreciated as ...
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Re: When does the 30 days start ?
@dreamgrrl The return time frame starts from the day the order is
placed. If you ordered before 4/24/25, you have up to 60 days.
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Re: When does the 30 days start ?
@keelybt Thank you so much for replying i really appreciate it, I have
another question, I did buy it on the 4th so if i bring it to the post
office tomorrow, would that still count as being within th...
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2 Replies
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Re: When does the 30 days start ?
I actually did make the order on April 4th so I was just asking if I go
to the post office tomorrow, would I still be able to get a refund if I
send the package back tomorrow and therefore it would be...
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Re: When does the 30 days start ?
@dreamgrrl As you made your purchase before 4/24/25, it can be returned
to us within 30 days for a refund to your original payment method or
within 60 days for store credit.
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Sephora Credit Card is a SCAM
To say the least, I am extremely disappointed and frusturated in the
predatory nature of the Sephora Credit Card practices. I signed up for
the credit card excited and closed the account within a matt...
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1 Reply
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Re: Sephora Credit Card is a SCAM
@YBeautyaccount I'm so sorry to hear about this experience. I regret
that we do not have access to Comenity's system, but I will share this
feedback with the appropriate department for future improvements.
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