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199,981 Posts

Keely's advice is excellent! In practice, at the Sephora...

Keely's advice is excellent! In practice, at the Sephora store in Pittsburgh and Lancaster PA, I have picked up point perks without purchase, so chances are good you will be able to also.

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Hi Ntailor. I would recommend contacting the store direct...

Hi Ntailor. I would recommend contacting the store directly for more information on redeeming your points. For a list of store numbers and locations nearest you, visit the Store Locator

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Unsuccessful Authorization

Hi, I just tried placing an order twice but received an 'Unsuccessful Authorization' message both times. I'm sure I entered in all my credit card info correctly. Can someone assist? Thanks!

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Re: Unsuccessful Authorization

Hi Heodang. I will be happy to take a look at your account and will send you a message with more information.

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Re: Unsuccessful Authorization

Hi -- I'm sure a mod will contact you to help, but when this happened to me in the past, it was because my e-mail address was "foreign." Even though I live in the United States, have a United States b...

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Unsuccessful Authorization!

Hi, I just placed an order and got "Unsuccessful Authorization" status...Why it's happened and how can fix it ASAP.I need the order to be sent on time.Thanks,Lizy

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Re: Unsuccessful Authorization!

Hi Lizymergi. I will be happy to take a look at your account and will send you a message with more information. 🙂

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unsuccessful authorization

I've tried to order from sephora.com a few times in the past and each time my order is cancelled immediately and set to "Unsuccessful Authorization". I'm not sure what the issue is - all the address i...

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Re: unsuccessful authorization

Hi muffintops I will send you a message with some more information to help! 🙂

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Returning?

Can you return items even if the bottle is empty. Ex. Trying a new facial wash that didn't end up working well?

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Hi teish, Sephora.com only takes back items that are l...

Hi teish, Sephora.com only takes back items that are lightly used and any returns of empty items will not be credited back. You will need to contact your store directly if the item your purchased was ...

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VIB status

how do I know if I am a VIB or not. I calculated my purchases and it was over $350 but my last purchase was on late Oct. I was wondering if I could be able to get the VIB discounts in mid November

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Hi jacorange, Prettyinpa is absolutely correct. Thank...

Hi jacorange, Prettyinpa is absolutely correct. Thank you!

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It takes about 2 weeks after you qualify for VIB status f...

It takes about 2 weeks after you qualify for VIB status for the welcome email to arrive. Plus you have to spend the whole $350 in one calendar year, it isn't just $350 spent over time. You should be a...

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Re: It takes about 2 weeks after you qualify for VIB status f...

yea, i spent over $350 in the calendar year. thank you so much. that helps alot! =]

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Test

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Hi Beautysplurge87, We appreciate your inquiry about S...

Hi Beautysplurge87, We appreciate your inquiry about Sephora's Friends and Family discount. The Friends and Family discount is a benefit for Sephora employees to extend to their personal networks. If ...

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20% 0ff code

Hi, I have 20% off code, can you tell me where I can use it? I didn't see anywhere I can type in when I checkout.

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Hi Yomi104, Janinebt is right. You can enter in one pro...

Hi Yomi104, Janinebt is right. You can enter in one promotion code per order under the payment screen. Make sure the discount is taken off before you submit your order because, once the order is place...

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Hi yomi104, You can enter your promotion code at step #...

Hi yomi104, You can enter your promotion code at step #4-payment info, during the online checkout process. You should be able to see the promotion code box at the very bottom of the page on the left h...

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current 500 and 100 point perks?

500 and 100 point perks currently?

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Hi Lucylou9, Pretty and Gilbert are both right! The cur...

Hi Lucylou9, Pretty and Gilbert are both right! The current Sephora.com perks are: 500 perk is the 5 piece set from Laura Mercier and the 100 perk is Philosophy Hope in a Jar - 0.4 oz, Laura Mercier L...

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I just got an email that the new 500 perk is a 5 piece se...

I just got an email that the new 500 perk is a 5 piece set from Laura Mercier. Face Polish, Tinted Moisturizer SPF 20, Lash Building mascara, Eye Basics in Wheat and Foundation Primer. The 100 point p...

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Hey doll I find that it just depends what store you v...

Hey doll I find that it just depends what store you visit? They all go through them depending on there inventory. A higher volume store might go through stock much faster then let's say a smaller less...

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Does Sephora carry the Amazing Grace Conditioner by Philosophy?

I can only find the 3 in 1 Shampoo but not the conditioner at Sephora. It is availabler at the Philosophy website and I added a link, it got deleted. Here's what I'm looking for I'd love to buy it here.

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Hi amazinggrace7, At this time Sephora.com does not ca...

Hi amazinggrace7, At this time Sephora.com does not carry the Philosophy Amazing Grace hair conditioner and do not have any plans to bring it to our Philosophy assortment. I'm sorry for the inconvenie...

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Is the friends and family sale still going on

Is the f&f sale still on

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It's going on through 11:59 PST Nov 2. Grab that shoppin...

It's going on through 11:59 PST Nov 2. Grab that shopping list and have fun!!!!!!

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Hi Jackie8803, Our Friends and Family promotion informa...

Hi Jackie8803, Our Friends and Family promotion information can be found HERE.

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Make Up For Ever smoky palette release date for the US.

When will the Make Up For Ever smoky palette be released? I've been stalking the site for over a month now and keep getting told to just keep checking back.

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Got an email from Sephora on October 27th saying... Dea...

Got an email from Sephora on October 27th saying... Dear MAKE UP FOR EVER fan,Like you, we were dying to try MAKE UP FOR EVER's new Smoky Palette. Unfortunately, the brand won't be launching the produ...

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Any new updates?! I am so anxious about this palette!

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Hello lionslamb, We're so sorry for the delay! The Make...

Hello lionslamb, We're so sorry for the delay! The Make Up For Ever Smoky Palette is expected to arrive in stock in mid-September. Have you signed up to be notified when it arrives? You can do so by clicking here. Thanks for your patience! 🙂

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Make Up Forever Smoky Palette

Any upate on the Make Up Forever Smoky palette? Did it really come and go that fast or was it not released yet? I never got an email for it...

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Got an email from Sephora on October 27th saying... Dea...

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Hi ninneyc. I'm sorry for any inconvenience. There isn't...

Hi ninneyc. I'm sorry for any inconvenience. There isn't a set date for when that palette will be available, but we are working to get more in as soon as possible. I recommend checking back in a couple of weeks for an update. Cheers, Tiffany

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Clarisonic Mia New York City?

I saw the the Clarisonic Mia New York City edition is not in stock. Will it be back in stock at all or is that it, no more??? Update: Diana gives great adivce, She oftens post to most of my questions!...

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Hi Teish, The Clarisonic MIA New York City special edi...

Hi Teish, The Clarisonic MIA New York City special edition was a limited time product that is sold out online and no longer available. 😞 I'm sorry for the inconvenience! You may want to check with yo...

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Clarisonic out of stock?

When will the Clarisonic Mia™ Skin Cleansing System with Boscia, Dr. Brandt, Dr. Dennis Gross & Peter Thomas Roth be back in stock?

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Hi xomakeup16xo The Clarisonic Mia set with the Boscia,...

Hi xomakeup16xo The Clarisonic Mia set with the Boscia, Dr. Brandt, Dr. Dennis Gross and PTR items is a limited edition set that has currently run out of inventory and due to its exclusivity, may not ...

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