Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,187 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Debit card purchase refunded as credit instead
Hi @Cholz9, You will receive the refund in the same form of payment if
it is not past the specified time frame of our return policy and if you
have a receipt, or if the purchase can be verified on you...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Debit card purchase refunded as credit instead
Hi Nikko, I spoke with my Sephora store and they had said that the
cashier has the option for a debit refund, but Sephora wants them to do
a credit refund on an originally debit transaction. Previousl...
0
0
| 0 Hearts |
0 Replies
|
|
Who runs BEAUTYTALK
In need of the appropriate person who runs BEAUTYTALK regarding an
unpleasant experience on this board. The moderator has not responded and
the issue is worth escalating,Regarding Sephora's guidelines...
3
1
| 3 Hearts |
1 Reply
|
|
Re: Who runs BEAUTYTALK
Hi DutchSteffi, I'm so sorry to hear about this! I'm sending you a
private message to gather a bit more information from you. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Unsuccessfull authorization but I was charged
Hello there I ordered some stuff yesterday, I got immediately charged
but now I see Unsuccessful Authorization on the order status could you
confirm why is this status popping up and why you charging me if it was
unsuccessful?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Unsuccessfull authorization but I was charged
Hi Dannydesa, I'll look into this for you then send you a PM with more
info! Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Package delivered%2C but it never showed up
Lasership showed delivered and we stay at home all evening but it never
showed up. We ordered a Dyson hair dryer set for our friends' wedding! I
cannot afford getting in another order of $400! Also, w...
0
5
| 0 Hearts |
5 Replies
|
|
Re: Package delivered%2C but it never showed up
Hi JiayueYoyo, I'm sorry to hear you haven't received your order! I'll
send you a private message to help. Always, Danee
0
1
| 0 Hearts |
1 Reply
|
|
Re: Package delivered%2C but it never showed up
And I was put on hold with Lasership for 20 minutes. And they were only
saying, this order is under investigation. Please expect 2 business days
for the result, there is nothing they can do for now. But this is a
wedding gift I need immediately.
0
0
| 0 Hearts |
0 Replies
|
|
Re: Package delivered%2C but it never showed up
You know this is crazy because the same thing happened to me today with
my $200 perfume.
0
2
| 0 Hearts |
2 Replies
|
|
Re: Package delivered%2C but it never showed up
Hi bgarcxx, I'm sorry to hear you didn't receive your package either! I
am sending you a PM to assist you further. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Re: Package delivered%2C but it never showed up
It is very frustrated. I am on call with Lasership and Sephora from
8:30am..
0
0
| 0 Hearts |
0 Replies
|
|
BECCA X Chrissy Teigen Glow Face Palette was damaged and will be discarded.
So my fiancee went on and ordered the Becca X Chrissy Teigen Glow Face
Palette for me as a mothers day present. He knows I loved the Jaclyn
Hill face palette from the year before, so this was a given ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: BECCA X Chrissy Teigen Glow Face Palette was damaged and will be discarded.
Hi @Anonymous, I'm so sorry to hear this. I'll look into this for you
and send you a PM shortly.
0
0
| 0 Hearts |
0 Replies
|
|
I need my birthday change
Hi, when I signed up I accidentally put may 5,1991 when my actually
birthday is may 11, 1991. Can this be fixed please?
0
1
| 0 Hearts |
1 Reply
|
|
Re: I need my birthday change
Hi Fofo17, I've updated your birthday to May 11th for you 🙂 Happy early
birthday! Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
VIB 1X free shipping
HI there! I am a VIB for the first time this year and I'm trying to
figure out how to use the 1X Free shipping for VIB members? I think it's
a promo code (other questions and answers seem to reference...
0
2
| 0 Hearts |
2 Replies
|
| 0 Hearts |
0 Replies
| |
|
Re: VIB 1X free shipping
Hi Scvp3, Congratulations on becoming a VIB! I will send you a message
to help.
0
0
| 0 Hearts |
0 Replies
|
|
self learning..need help...lol
ok, putting it out there...on a limb.....very shy....not
out.....transitioning mtf....middle aged 😞 don't want to be in a store
window...would like to come in for some help....lol.....do you have
som...
3
4
| 3 Hearts |
4 Replies
|
|
Re: self learning..need help...lol
Hi Danee and Steffi, thank you so much for replying..on long island in
ny so Ontario is a bit of a haul...but thanks for the offer 🙂We all
have reasons for privacy I guess...mine may be different fro...
3
1
| 3 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Re: self learning..need help...lol
Hi Kriss2015, The Cast Members at our Sephora stores will be happy to
recommend some products based on what you're looking for! However, our
store services usually take place on the sales floor. If yo...
0
0
| 0 Hearts |
0 Replies
|
|
Re: self learning..need help...lol
@Anonymous I'm glad you posted your question and truly hope someone is
able to help.I would like some privacy due to something I'm very self
conscience about. I'm sitting on all these free makeovers a...
4
0
| 4 Hearts |
0 Replies
|
|
I want to add my points to my account also%2C without calling the line%21%21%21%21 I will be shopping at Ulta from now on%21%21%21
I need to add points to my account and i should not have to call
support, she asked my phone number email address and she could not find
the information,,,, get real, I even gave my daughters number a...
1
1
| 1 Hearts |
1 Reply
|
|
Re: I want to add my points to my account also%2C without calling the line%21%21%21%21 I will be shopping at Ulta from now on%21%21%21
Hi @Anonymous, I am very sorry that your points were not added when you
were checking out. I will send you a private message so that I can look
into this for you. Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Samples for VIB: Did Sephora Quit Trying??
Ok, I've searched the threads here and found plenty of people like
myself frustrated with not getting ANY of the samples we order. VIB
Rouge even, and I'm just a VIB. I've tried to complain to custome...
1
2
| 1 Hearts |
2 Replies
|
|
Re: Samples for VIB: Did Sephora Quit Trying??
Ok so for anyone actually reading this, here is the exact example of
Sephora's non-customer service on this issue. First I get a reply to
this thread from a customer service rep who seems to think I'm...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Samples for VIB: Did Sephora Quit Trying??
Hi @badgirl2, I am very sorry that you have not been receiving samples
in your recent orders. We are looking into this issue and I am so sorry
as I understand how frustrating and disappointing this ca...
0
0
| 0 Hearts |
0 Replies
|
|
Order confirmation from borderfree but not shown on sephora account. is it made or not? Please help
I placed an order a few hours ago, Order Number: , and am not sure if it
has gone through. I have received a confirmation email from Borderfree
that they have received it, but it has not shown on my s...
1
2
| 1 Hearts |
2 Replies
|
|
Re: Order confirmation from borderfree but not shown on sephora account. is it made or not? Please help
Hi @Anonymous, I will send you a private message in regards to this
shortly. Thank you. Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Re: Order confirmation from borderfree but not shown on sephora account. is it made or not? Please help
I HAVE MADE A NEW ORDER order number as I don't think the original went
through THE NEW ORDER IS INCLUDING ANOTHER OF A PRODUCT I MEANT TO BUY
EARLIER AND FORGOT TO ADD. THIS IS NOT AN ERROR. This NEW...
0
0
| 0 Hearts |
0 Replies
|
|
Birthday account info
Can you tell me how to add my birthday i clicked sign up before iIadded
my birthday, which is May 7th 2001
0
1
| 0 Hearts |
1 Reply
|
|
Re: Birthday account info
Hi @DarylT777, I have added your birthday to your account. You may want
to log out and then log back in to see the update. Thanks! Best Wishes,
Janean
0
0
| 0 Hearts |
0 Replies
|
|
Return
I went to a store to return a sephora favorites box power of the petal
and they did not accept it because I had use an item in the set. this is
unacceptable I did not use all the items and on top it w...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Return
Hi @Ukyochan, I am very sorry for the difficulty you have had returning
your item at your local Sephora. I am going to send you a private
message in regards to this. Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Can anyone help me change my birth month to September 22?
I can't change my birth month on my mobile sephora account I don't know
why..
1
1
| 1 Hearts |
1 Reply
|
|
Re: Can anyone help me change my birth month to September 22?
Hi jackiep0, I've updated your birthday to Sept. 22nd for you! 🙂
Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
3x Points on Fragrance until 5/14
Today I purchased two fragrances as well as Mother's Day presents, after
I checked out online and my points were added, I realized I did not get
three times the points like the promotion said. Am I su...
0
1
| 0 Hearts |
1 Reply
|
|
Re: 3x Points on Fragrance until 5/14
Hi Hunter64 🙂 It can take up to 24 hours for the 3x bonus points to be
credited to your Beauty Bank. If the bonus points are not added after
the 24 hours, please send me a private message so I can look into it for
you. Thank you! 🙂 Always,Danee
0
0
| 0 Hearts |
0 Replies
|
