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200,581 Posts
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RE: Didn't receive one item and several samples.
same thing happened to me on my last purchase! I contacted sephora
directly and informed them-they explained the situation and as
compensation gave me points on my card. It was handled promptly and
as...
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Rewards Bazaar Redemption
Hello, I redeemed some points for the it cosmetics reward and
accidentally got the light color (I read it quickly and thought it came
with a light like the benefit reward a few months ago not that the...
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Re: Rewards Bazaar Redemption
Hi piccolobacio, I am sending you a message now to help out with this!
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Re: Rewards Bazaar Redemption
You can actually return Rewards Bazaar items for a full refund; you'll
have to mail it back vs in-store return, but it's actually an option.
I'd call CS again now that you have the product in hand and...
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Re: Photo
@likethemermaid In the top right hand corner, when you hover over "Hi,
_____", click on "Profile". Then there will be a button that says
"Edit", click that & the "Edit Profile" box will pop up. From t...
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how to redeem birthday gift online?
Sorry posted in the wrong place, here's a screen shot of my dilemma.
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Re: how to redeem birthday gift online?
@StarGoddess The option to add your birthday gift to your cart should
pop up two weeks before your birthday, not the first of the month. Hope
that clarifies it!
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Review not posted?
Is there a problem with posting reviews of products? I wrote a review of
the Drunk Elephant Beste Jelly Cleanser and it hasn't shown up, even
after a few days.I understand Sephora has to filter out fa...
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Re: Review not posted?
Hi Honey373, I am looking into your review and I'll be sending you
message momentarily!
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Unsuccessful Authorization refund
I made an order at august 31,2017. But that said the status is
unsuccessful authorization. So, I tried to check by debit card account,
there is only that sephora withdraw my money, but no refunding. I...
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Re: Unsuccessful Authorization refund
Hi zzang7491, I had to edit your post and remove your order number as we
do not allow our clients to post personal account information! In
reviewing our records, I see that you spoke to a representati...
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Card
Can I get someone to help me link my beauty insider card to my account I
created online please? I am not seeing an option to do so.
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1 Reply
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Re: Card
Hi @Anonymous, I will send you a private message so that I can help with
this. Thank you. Best Wishes, Janean
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Refund on purchase
I made a purchase in store on 8/18 and returned it the same day, but I
have not received my refund back into my account. How long does it take
to process? I no longer have the receipt.
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Re: Refund on purchase
Hi @lashious3, Please contact your local Sephora directly for more
information in regards to how long a in store refund will post to your
account. Thank you. Best Wishes, Janean
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Why aren't point included in Rouge Play?!!
@sephora I am extremely disappointed in this Rouge Play box. Although
these are deluxe brands these are very small and not worth the $20. In
addition to that I didn't have the 50 bonus point in my box. Can you
please help? Thank you!
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RE: The 50 points is going to be emailed.
Oh.....I'm sorry! I guess I shouldn't jump to conclusions.....thanks
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Can you fix the website please?
For quite some time I've been getting dead links when I click on
products, or even Sephora ads from Google. It doesn't happen to me on
any other website. Can you please fix it?
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Re: Can you fix the website please?
Thank you for bringing this to our attention! I'll be sure to forward
this info along to the appropriate contacts for review. In the meantime,
I recommend clearing your cache/cookies, or trying again from a
different browser, as this may help.
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Samples....again!?
I'd hate to keep complaining about this but once again I was delivered
my order missing samples. I get that they're free, but I like to try
things before committing to buying, so I look forward to the...
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Re: Samples....again!?
Sorry about that, @Crist1na and @crup! I will message both of you now to
help with this.
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RE: Samples....again!?
Actually never mind, that one sample wasn't even a sample, it was
basically a flyer telling me what new fragrances Sephora has for fall...
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Re: RE: Samples....again!?
I received 2 orders today, no samples, not even substitutes for the ones
I requested. Disappointed again. I also received 2 Ulta orders, no
samples. 😕
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Sephora Order Cancelled?
Hi! i ordered a few items from Sephora about a week ago. As I was
looking on the tracking site to see when they would arrive, it said
"items being returned to sender" because of an incomplete address....
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Re: Sephora Order Cancelled?
Hi @Anonymous sorry about that! I will message you now to help with
this!
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Unsuccessful Authorization
I tried twice to place my order, but both attempts failed due to
unsuccessful authorization. I don't know why. And the credit card I'm
using is valid. How can this be solved?
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1 Reply
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Re: Unsuccessful Authorization
Hi @Anonymous, I'm glad to look into this for you and will PM you
shortly for more info.
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Unsuccessful authorization order
Hi can anyone please help me out I need to check the status on my order
that was not processed and my bank has been charged still... please
someone can help me? I always shop at Sephora I've spent over thousands
at Sephora! Please help!!
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Re: Unsuccessful authorization order
Hi @Anonymous, I'm happy to look into this for you! I will message you
in just a moment.
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Missing all 3 samples in 2 different ordres?
I places 2 separate orders last week, and both orders were missing all 3
samples. I understand they're just samples but to have chosen a total of
6 different samples and not to receive any? I'm just w...
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Re: Missing all 3 samples in 2 different ordres?
Hi @Anonymous sorry about that! I'll PM you in just a moment to help
with this.
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Samples: Both Incorrect and Missing Entirely Between Two Orders
Placed an order 8/28, selected three samples. Box arrives and no samples
are present. Welp, I think to myself, these things happen and they were
free so it's not worth complaining about even if I am d...
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Re: Samples: Both Incorrect and Missing Entirely Between Two Orders
I agree! Same thing happens to me. I placed an order last month and only
received 1 of 3 samples, and when I do get all 3, it's never the samples
I select. I can understand if stock runs out of a cert...
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wrong samples - is the choice even working for anyone?
I don't think I've received the samples I've chosen even once this
summer, and I've made quite a few purchases. It's not that they're out
of stock, because I can see the samples I've chosen still bein...
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Re: wrong samples - is the choice even working for anyone?
Hi everyone, so sorry to hear this! We appreciate the feedback, and
while the warehouse will make sample substitutions as needed, this is
also something we're actively working on. Thanks for your patience!
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Re: wrong samples - is the choice even working for anyone?
Hey! I am having problems with the samples as well. I don't get ANY
samples anymore and I haven't since the end of May. Also and what makes
me want to scream is I have missed at least 7 promo code ite...
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