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201,135 Posts
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Re: points
Hi SiennaMarie, RGbrown is correct. It can take up to 24 hours for all
the points to update.
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Re: points
Points take several hours, up to 24, to post. If they aren't there in a
day, pm a mod here or contact sephora by phone/FB/chat.@SiennaMaria
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Testers
Hi is there any possible chance that I can take a free tester
?specifically a two faced sweet peach eyeshadow palette
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Re: Testers
Please have a friend film you while you go into a Sephora store and ask
if you can have their testers. I need a good chuckle.
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Online v In-Store Customer Service
I wanted to let you know that I have 3 Sephora stores within shopping
distance but I generally choose to buy online because the store
experience is so disheartening. The only person who ever acknowled...
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Re: Online v In-Store Customer Service
I feel the same way! I usually check to see if the Sephora location has
the items in stock before I go visit. However, the last time I went to
the Sephora near my home to pick up the KVD Lolita shadow...
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I'm rouge too and I prefer to shop online. I only go to t...
I'm rouge too and I prefer to shop online. I only go to the store if I
need to try something on or can't wait for delivery. I'm rarely greeted
and I've been rouge for 3 years. Plus there's more perks online.
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viseart amethyst theory palette
Is there any word on when the viseart amethyst theory palette will be
back in stock?
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50 bonus points
What am I not doing correctly? I've set up this profile that I will
never use- now I want my 50 beauty points. 😊
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RE: 50 bonus points
They give you points for doing certain things. Profile Picture-20 Points
Eye Color-10 Points Hair Color, Type, Concern-10 Points Skin Color,
Type, Concern-10 Points Quickly fill all of those fields in...
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i want to say thanks to sephora staff
Hello, I'm Ariel from Korea.i visited sephora (@ times square) at June.i
was looking for lip product (one specific color), but it was all sold
out, all stores.i really want to get it that day, because...
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Re: i want to say thanks to sephora staff
Hi Ariel333, Thank you for sharing your experience! I will forward this
to our retail division so Ariel can be recognized. 🙂
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Re: i want to say thanks to sephora staff
Dear Sephora Team,I would like to also write a compliment for one of
your amazing staff name's Renee. She works in your shop located in
Roosvelt Field Shopping Center in NY.Because of my work I am in ...
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Re: Replies
Hi @Coachxoxo, if you're referring to the new Live Chat function, you
should be able to type your reply in the text field and press "send." If
you're meaning something else, please let me know so I can try to help!
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1 Reply
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Re: Replies
Hi there - I've been posting in the live chat, but I'm unable to
actually see the reply button (after the initial comment, once I've
answered the question and they've replied). I know there's supposed...
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Only received 30 points, not 50
I changed my photo and waited four days - still, I'm missing those last
20 points. Why?
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1 Reply
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RE: Only received 30 points, not 50
I had to delete the picture entirely and try again before mine worked. I
deleted it from my laptop, then used my phone to add a pic again.
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insider points and birthday
my insider points are not appearing on the app since i joined last year.
i contacted my local sephora and customer support via phone last yearand
was told that it is fine since they appear on my card....
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Re: insider points and birthday
Hi tiffanyhalabi, In reviewing your account, it appears that your BI
card is not linked to your online account. I'm going to send you a
private message to assist you further! Always, Danee
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hello! thank you for the help! the points have been fixed...
hello! thank you for the help! the points have been fixed. however after
i logged in with a new password as instructed, i had to make a different
nickname (added an i at the end) and noticed that the ...
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RE: insider points and birthday
I believe there's a number you can call to fix your birthday such as CS.
Mines is wrong as well.
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Missing products in giftsets...
Just received my order and opened one of the gift sets (ok i know, but
cute little gift sets are my weakness!) and only to find out that one of
the products is missing. This is the second time this ha...
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Re: Missing products in giftsets...
Hi @peridoting, I'm really sorry to hear about your experience and am
sending you a private message right now to help. All my best, Megan
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1 Reply
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RE: Re: Missing products in giftsets...
Hi @MeganBT thanks for getting back with me, i appreciate your help with
all this!
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How do I check my followers?
How do I check who followed me or who follows me ? I try clicking on my
Followers and it doesn't do anything . Anyone have the answer?
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My Sephora-Southpoint Mall NC
I have spoke on this a few times,however im just realizing this is the
actual place i should be writing to ❤So in a nutshell i have an old
acount w Sephora from wayy back before kids that i cannot rem...
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Re: My Sephora-Southpoint Mall NC
Hi CHollywood, This is such a sweet post and thank you for taking the
time to share this with us! I will be sure to forward this to our Retail
Division to ensure Skye and the rest of the Cast Members ...
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Re: My Sephora-Southpoint Mall NC
Thank you doll and also-although iv sent my thoughts in via website,I
want to also say that ANIKA,is absolutely wonderful and charismatic and
everything i love when I'm shopping! She is without a doub...
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No samples
The last 2 times I've ordered off the site, there's been an issue with
samples. On one of my orders, one sample was missing (not a big deal,
whatever). But on my latest order, 3 out of the 4 samples I...
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Re: No samples
Hi sw33tiepie123, I'm sorry your samples have been missing from your
online orders! I'm going to send you a PM to assist you. Always, Danee
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