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201,166 Posts
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Re: Rewards Confirmed—then Cancelled
Wow, just WOW. I'm speechless over that for you. Talk about low down
antics... 😢
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Missing samples for 8th time in a row!!
My last eight online orders were missing my samples, so 24 in total and
also my Sunday Riley UFO, so four of those in four different orders so
400 points. I called twice to customer service they would...
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Re: Missing samples for 8th time in a row!!
Hi Mk85, I'm so sorry to hear this continues to be an issue. I will send
you a message to help.
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RE: Missing samples for 8th time in a row!!
I had this happen to me once before. After the order, I e-mailed
customer service and got responses very quickly. You'll get some
standard responses to start. But if you explain the situation
thorough...
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Re: Complete profil
Hi GabrielleSF, Mbogoyas is exactly right! The points should update
within 24 hours. 🙂
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Re: Complete profil
You must load a profile picture and answer all of the profile questions
related to hair, eye color, skin type, etc. If you've already one this
before September 1st you have to re-save your selections so the points
can be allocated to your account.
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Package was stolen!
hi guys, I just found out one of my package was stolen! I was wondering
why I still haven't get it so I checked, it said it was delivered Aug
23, I was out all day that day. My husband went to grab pa...
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Re: Package was stolen!
Hi Arielducky, I'm sorry to hear that! I will send you a message to
help.
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Re: Hi
Hi Cherry25, It can take up to 24 hours for all the points to update. I
see the additional 20 points have been added 🙂
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RE: Hi
Don't give up! lol. Trust me I did this yesterday and thought what the
hell but if you complete the requirements they ask for them they'll give
you more points.
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Re: RE: Hi
profile picture: 20 points; eye color: 10 points; skin tone, type, and
concern: 10 points; hair color, type, and concern: 10 points.
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UD Troublemaker Mascara
Just wondering when this mascara will be available for purchase in
Canada? Thanks!!
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Re: UD Troublemaker Mascara
Hi Jmmacnel, It will be available online soon. Please make sure to sign
up for email notification. Inventory for stores may vary, so if you'd
prefer to pick it up at your nearest store, I'd recommend contacting
them directly for more information.
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Samples
Is it all a hoax? Premium samples displayed to entice customers, but
their selections not even added to the packing list? Like they were
never intended to be added into the order! A small thing? Maybe...
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Re: Samples
Hi mountainbee, I apologize for the issues with your samples and for the
delayed response! I'm going to send you a PM in a moment to assist you
further. Always, Danee
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RE: Re: Samples
You are the 3rd person I've contacted. Of my last 3 orders (all ordered
in last few weeks) 2 had no samples. None! I have ROUGE status and tend
to purchase with Sephora. But I'm more than happy to swi...
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RE: Samples
I don't get it either. Last 3 orders I had NONE of my samples. Why
bother have us pick them out if your just gonna toss whatever in our
order? I'm sure the companies that provide samples to Sephora wouldn't
like to hear that we never get them.
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Order arrived with no samples
The only question I have is why would I continue to shop at Sephora when
their supply chain management is the worst in the business?
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Re: Order arrived with no samples
Hi roo1one2two, I'm sorry to hear your samples were missing from your
package! I'm sending you a PM to assist you further. Always,Danee
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Moschino X Sephora Collection Updates
Very upsetting the whole bear situation. I really wanted one seems very
minor now given that a hurricane just wiped out Texas. Sad why was it
impossible to get one. I am disabled I called all over the state looking
for one.
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Re: How do I submit my profile for the free 50 BI points?
Hi @char44, You can get 50 Beauty Insider points by filling
out/completing your Community profile. These points will be added to
your Beauty Bank when you update your profile picture, eye color, skin
...
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App Issues
Every time I try to post a photo to my looks on my profile page, the app
crashes. Also wouldn't let me post a photo on a product review. App is
latest version.
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Re: App Issues
Hi @Kpulliam78, I am sorry about that! Please try posting on a desktop
or laptop computer. I will forward your experience to our IT Department
to be looked into. Thanks for bringing this to our attention. Best
Wishes, Janean
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Re: App Issues
i don't have too much knowledge of the app, but maybe try posting on the
desktop site instead? sometimes apps can't handle doing certain things,
so it's worth a shot.
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Combining points
How do I combine my points on multiple cards? I forgot I had a card
under my old email address and now I've got two cards, both with points.
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Re: Combining points
Hi @Anonymous, I will send you a private message so that I can help you
with this. Best Wishes, Janean
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Beauty insider profile: hair color
Hello, the only options in the profile for hair color is basic colors. I
have bright pink hair. Can you please add other colors?
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I also have colored hair my hair is like a rainbow on top...
I also have colored hair my hair is like a rainbow on top and pastel
pink in the back and at the bottom so I would like to see more products
introduced similar to the kind of hair I have I do believe ...
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Re: Beauty insider profile: hair color
Hi @Nayforlizz, I'm all for the pink hair and am sharing your feedback
with the Community Team! All my best, Megan
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They need an "Other" or something for colored hair for su...
They need an "Other" or something for colored hair for sure! I'm a
natural red head and neither the "red" or "auburn" look natural like the
blonde and brunette do 🙄
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surratt
I was in a Sephora today and the sales woman told me that Surratt will
no longer be available in store. Will it still be sold on line? Is there
an end date after which it will no longer be offered on ...
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