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201,109 Posts
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Gosh, UNSUCCESSFUL AUTHORIZATION 3 TIMES!
I have no idea. This can be happened 3 times! I am sure it is no caused
by my card issue. Please, help me. Thank you so much. TinX K
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Re: Gosh, UNSUCCESSFUL AUTHORIZATION 3 TIMES!
Hi @TinKIM, I'm so sorry for all of the confusion! I will take a look
into your most recent orders and then send you a private message to
clarify what is going on. All my best, Megan
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Re: Gosh, UNSUCCESSFUL AUTHORIZATION 3 TIMES!
Sigh, I can't help but laugh cause this has been an ongoing thing with
Sephora for years as utterly ridiculous as it sounds. People have been
flagged for making too many small purchases and for appear...
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Re: Gosh, UNSUCCESSFUL AUTHORIZATION 3 TIMES!
@heartsmyface Exactly! I remember that & freaking out each time I placed
an order!! (Like duh I'm going to keep selected the same samples because
those are the things I like). @RGbrown thank you for s...
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Re: Gosh, UNSUCCESSFUL AUTHORIZATION 3 TIMES!
@ElleElleG Especially at Christmas!!! That's when I get worried cause I
have been known to make (GASP!) four purchases in 24hours!!! My heart
has raced! The (not cheap) thrills!
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Re: Gosh, UNSUCCESSFUL AUTHORIZATION 3 TIMES!
@buzzybee25 I agree the issue is typically with the bank etc, however
sometimes it's a different reason. These threads are examples of
thosehttps://community.sephora.com/t5/Customer-Support/A-VIB-Roug...
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Re: Gosh, UNSUCCESSFUL AUTHORIZATION 3 TIMES!
@TinKIM Everything @RGbrown outlined! Unfortunately various customers
have received an Unsuccessful Authorization notice for a number of
reasons. Some people have been told it's a problem with their c...
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like always you need to contact the bank or the card comp...
like always you need to contact the bank or the card company. only they
can tell you what's going on. this is not an issue with sephora and it
may be as simple as your bank or card issue thinking the ...
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Samples
Can u get a sample of Giorgio Armani foundation? The Sephora near us
doesn't carry it and I don't know what shade I am or what foundation
will work for me. Can Sephora send samples?
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Re: Samples
@Lilcookie11 The temptalia foundation matrix is great. I'd also stop by
Nordstroms if there's one near you, the beauty counters there are
usually amazingly helpful with testing and samples.
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Re: Samples
@Lilcookie11 Try the Temptalia Foundation Matrix. It will match you to
pretty much every foundation and concealer out there.
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Re: Samples
Hi Littlecookie11, We aren't able to send specific foundation samples,
but we can try to help you find your match online. Have you been had
Color IQ done in store? If so, what was your Color IQ number...
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Re: points
Hi SiennaMarie, RGbrown is correct. It can take up to 24 hours for all
the points to update.
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Re: points
Points take several hours, up to 24, to post. If they aren't there in a
day, pm a mod here or contact sephora by phone/FB/chat.@SiennaMaria
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Testers
Hi is there any possible chance that I can take a free tester
?specifically a two faced sweet peach eyeshadow palette
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Re: Testers
Please have a friend film you while you go into a Sephora store and ask
if you can have their testers. I need a good chuckle.
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Online v In-Store Customer Service
I wanted to let you know that I have 3 Sephora stores within shopping
distance but I generally choose to buy online because the store
experience is so disheartening. The only person who ever acknowled...
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Re: Online v In-Store Customer Service
I feel the same way! I usually check to see if the Sephora location has
the items in stock before I go visit. However, the last time I went to
the Sephora near my home to pick up the KVD Lolita shadow...
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I'm rouge too and I prefer to shop online. I only go to t...
I'm rouge too and I prefer to shop online. I only go to the store if I
need to try something on or can't wait for delivery. I'm rarely greeted
and I've been rouge for 3 years. Plus there's more perks online.
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viseart amethyst theory palette
Is there any word on when the viseart amethyst theory palette will be
back in stock?
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50 bonus points
What am I not doing correctly? I've set up this profile that I will
never use- now I want my 50 beauty points. 😊
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RE: 50 bonus points
They give you points for doing certain things. Profile Picture-20 Points
Eye Color-10 Points Hair Color, Type, Concern-10 Points Skin Color,
Type, Concern-10 Points Quickly fill all of those fields in...
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i want to say thanks to sephora staff
Hello, I'm Ariel from Korea.i visited sephora (@ times square) at June.i
was looking for lip product (one specific color), but it was all sold
out, all stores.i really want to get it that day, because...
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Re: i want to say thanks to sephora staff
Hi Ariel333, Thank you for sharing your experience! I will forward this
to our retail division so Ariel can be recognized. 🙂
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Re: i want to say thanks to sephora staff
Dear Sephora Team,I would like to also write a compliment for one of
your amazing staff name's Renee. She works in your shop located in
Roosvelt Field Shopping Center in NY.Because of my work I am in ...
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Re: Replies
Hi @Coachxoxo, if you're referring to the new Live Chat function, you
should be able to type your reply in the text field and press "send." If
you're meaning something else, please let me know so I can try to help!
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Re: Replies
Hi there - I've been posting in the live chat, but I'm unable to
actually see the reply button (after the initial comment, once I've
answered the question and they've replied). I know there's supposed...
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Only received 30 points, not 50
I changed my photo and waited four days - still, I'm missing those last
20 points. Why?
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RE: Only received 30 points, not 50
I had to delete the picture entirely and try again before mine worked. I
deleted it from my laptop, then used my phone to add a pic again.
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