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200,670 Posts
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Rouge red card
I became a VIB Rouge member a couple weeks ago and haven't received such
card I've read about. Is this something I should've received by now?
When I hit VIB back in March I didn't get that intro eithe...
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Re: Rouge red card
Hi @huskergirl11, sorry for any confusion surrounding the Rouge cards!
To clarify, in an effort to reduce plastic, we are now transitioning
over to the virtual Beauty Insider cards, which can be locat...
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Re: Rouge red card
ZannaBT wrote:Hi @huskergirl11, sorry for any confusion surrounding the
Rouge cards! To clarify, in an effort to reduce plastic, we are now
transitioning over to the virtual Beauty Insider cards, whic...
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RE: Rouge red card
I heard they aren't giving vib rouge cards out anymore. But that might
have been bad info. I do know the stores will give the gift of you ask.
Or online will as well but it's slow to upload and finall...
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RE: Rouge red card
They'll give it to you in store with your free lil gift. You just have
to ask.
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Broken pallet
Hi my sephora pro pallet was delivered broken. i tried calling twice but
I couldn't get through. Any suggestions?ICE and LOU are broken
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So..... reward bazaar
When will the 100 point rewards be restocked with something
FANTASTICAL?!?
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RE: So..... reward bazaar
Same I'm dying for some new rewards on the 100 point range thou lol : )
😇
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Re: So..... reward bazaar
The 100 point perks usually come out on the first Thursday of each
month.
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Re: So..... reward bazaar
I'm more concerned with the 12 available bs with the over 1000 point
stuff. When it comes out, it's 2am and they're gone within minutes. We
should be allowed to hold one since the Sephora Canada site ...
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Re: So..... reward bazaar
@angel1974 the US doesn't get unlimited rewards either, and they base it
on population size, so the US is allotted more than Canada. I agree with
the fact that they are so impossible to catch, but it's no easier for us
in the US to pick one up.
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Re: So..... reward bazaar
Hi Angel1974, Our Rewards Bazaar updates with the 750+ rewards on
Tuesdays and Thursdays between 9am-5pm PT. I understand that it can be
difficult to snag one due to the limited quantities available and I will
forward your feedback.
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Re: So..... reward bazaar
@angel1974 The entire population of Canada is less than the population
of just the state of California. They allot the quantities based on that
discrepancy. For example, the upcoming Hourglass 1000pt ...
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BeautyStudio
I received a certificate for a 45-minute makeover with a $50 purchase. I
have a receipt from a $54 purchase on 9/2. How do I go about scheduling
the makeover?
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Re: BeautyStudio
Hi @Anonymous, I apologize for any confusion! The makeover services must
be booked at the time of purchase as we are unable to retroactively
apply the services credit from a past purchase. I recommend...
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Re: BeautyStudio
Thanks for the response! I tried to book it while there but they
couldn't. Maybe because it was inside a JC Penney store? Does this have
to be done at an independent location? I promise this will be my last
question 🙂
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Re: BeautyStudio
Hi Swellfuture, If you want to book the reservation at a SIJCP, you will
need to call the store directly.
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How do I redeem the 50 bonus points?
How do I redeem the 50 bonus points? I updated everything in my profile.
Please help!
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Re: How do I redeem the 50 bonus points?
Hi Pinchofagrinch, To receive all 50 points, you will need to add a
profile pic. The points should update within 24 hours.
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Re: How do I redeem the 50 bonus points?
It takes up to 24 hrs for the points to show up on your profile. For me
it took 2 days, I just re-entered my profile info and the points updated
about 4 hours later the second time.
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Re: How do I redeem the 50 bonus points?
Where the steps are listed of what you need to do for the 50 pts. it
says to allow 24 hours for the points to appear. Mine came up the next
day just be patient. If they don't then contact customer service.
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Forum reply notifications
On this forum, if you reply to someone in a thread who isn't the
original poster, do you have to @ them for them to know you've replied?
I've seen some people doing that and others not, and it's not i...
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Re: Forum reply notifications
Hi @ibblej, as @bonafide11 mentioned, it's always a good idea to tag the
person you're replying to, to ensure they are notified of your response!
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Re: Forum reply notifications
@ibblej You need to @ them if you want them to receive an email
notification. If you just reply without tagging them, they won't get
notified unless they've subscribed to be notified when someone repl...
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Can't upload pictures
Not for profile or looks. The looks let me get all they way through but
then won't post. It won't even respond when I try to access the edit for
my profile pic.
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Re: Can't upload pictures
Hi @francesdanger, So sorry for the trouble you've been experiencing!
Have you tried clearing your cache and cookies, this has been known to
help this issue 🙂
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Return
I went into the store today to return the Tarte Amazonian Clay Blush
colorwheel from last years holiday collection. I originally liked it but
once I tried the full size regular collection Tarte blushe...
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Re: Return
Hi @kinggsim, I apologize for any misinformation provided when you
initially purchased the item! You have 60 days to return an item and
receive a refund back to the same form of payment in which the p...
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Credit Card Payment Error
Hi I've reviewed all my card information &a billing address it's all
correct but I keep getting an error ? Help would be appreciated
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Re: Credit Card Payment Error
Hi @faith9er, I'm going to send you a private message now so I can look
into this for you. Thanks!
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Rouge Event
Hello! I became Rouge about a week ago, and I never got an email about
the Rouge "Holiday Preview" Event? I don't know why I didn't, as I'm
Rouge... I get all emails from Sephora but for some reason I...
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Re: Rouge Event
as long as you have evidence that you are a rouge member you should go
for the event they will not turn you away. Just show up for the event
and how the card (physical or electronic card)
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Re: Rouge Event
Hi @saashaa, I refreshed your email subscription for you! Try signing up
for the event here > http://www.sephoraevents.com. Several stores have
filled up already but I would still try. Beauty On, Mali
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Re: Rouge Event
I just got the email about it and when I go to rsvp I keep getting
"please enter a valid zip code". Ugh. I'm so annoyed. That is a valid
zip code. I've tried three zip valid codes. I give up.
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Re: Rouge Event
@JudyMoto + @Indy701, The link should have started working yesterday
afternoon! As @brookeebrown mentioned you can reach out to CS for
additional help if you were not able to sign up. RSVP is required for
the event. -Mali
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Re: Rouge Event
I'm having the same issue! I've tried so many zip codes. Is email the
only way to RSVP?
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