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199,769 Posts
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Re: Tracking number leads to "broken link" page?
@Hahlgr Your order is also on its way to our border facility. Once it
processes and ships from there, you will receive an email with the
Canada Post tracking information.
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Re: Tracking number leads to "broken link" page?
Hi Lemoniii I see your order is on its way to our border facility. Once
it processes and ships from there, you will receive an email with the
Canada Post tracking information.
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Re: Tracking number leads to "broken link" page?
Hi Lemoniii, It sounds like your order is still being processed and the
tracking has not been updated yet. I'll send you a message right now to
help. Thanks!
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Hi lalalalu, Stay tuned for the details for the upcomin...
Hi lalalalu, Stay tuned for the details for the upcoming VIB sale! 🙂
For competitive reasons we can't give out specific details but please
keep checking your emails!
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Question about Beauty Insider?
Hello, I recently lost my wallet with all my cards in it, including my
Beauty Insider Card. Is it possible if the people in the store can track
my account with my email and password and put the points...
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Hi Miillyr2, Oh no! I'd be happy to check your points...
Hi Miillyr2, Oh no! I'd be happy to check your points for you. I will
send you a private message for more info 🙂 xo, Mia
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E-gift card support!
Hello, I have about 7-8 different sephora egift cards. I want to buy my
mom-in-law a gift, but i can't apply them all to one order. Is there a
way for me to merge the egift cards into just 1-3? Can I ...
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Hi SammieLewis, While we are not able to combine your e...
Hi SammieLewis, While we are not able to combine your egift cards, I
suggest giving us a call at 1-877-SEPHORA and one of our Beauty Advisors
will be able to assist you in applying as many gift cards as they can to
your order. Happy shopping! xo, Mia
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Re: Hi SammieLewis, While we are not able to combine your e...
Thank you! I'll be making that call soon, then 😃
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Makeover different from POP?
hi there, i am considering of making a gift purchase for my friend in a
few days for her birthday. i've noticed that sephora offers a free
makeover for purchases over $50; i was wondering if i could t...
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Hi mmickey564, Unfortunately both need to be done on t...
Hi mmickey564, Unfortunately both need to be done on the same day, as
they are contingent on eachother. I would suggest giving your local
store a call to set up your appointment. Additional info on th...
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VIB Status?
The associate at the Sephora store told me today after making a purchase
that I made VIB status, but it's not reflecting online. It says I have
to spend $76 more dollars. Why would she tell me that ( ...
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Hi smileasec, I'd be happy to check on your VIB Status...
Hi smileasec, I'd be happy to check on your VIB Status for you 🙂 I will
send you a private message to help now! xo, Mia
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I have my beauty insider card, cant add to passbook
I have my beauty insider card, i can go online to my account, but unable
to add sephora to passbook on my iphone. Can you tell me how to get that
done? It asks me to register, as id a new customer.Thank you
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Hi cilmcn, Are you able to access your account on the S...
Hi cilmcn, Are you able to access your account on the Sephora mobile
app? Once you are signed in, you should be able to link your card to the
Passbook. If you continue to have problems, we would be happy to help
troubleshoot for you 🙂 xo, Mia
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Illamasqua Mystery Box - Cream Blush has some sort of growth on it?
I recently ordered and received a Illamasqua Mystery Box and while
thrilled with 9/10 products, the cream blush gives me pause. There
appears to be some sort of growth (it looks to be a whitish film?)...
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Re: Illamasqua Mystery Box - Cream Blush has some sort of growth on it?
Uh oh, I just orderedc this. I hope I don't have A Funky item in the
kit. I really want to love it. It's like a surprise!
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Re: Illamasqua Mystery Box - Cream Blush has some sort of growth on it?
Hi everythingsgrey, Oh no! I'm so sorry to hear that! I've run into the
same issue with a couple of my cream lipsticks & blushes that I haven't
used it a bit, its essentially drying out. The product i...
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Re: Illamasqua Mystery Box - Cream Blush has some sort of growth on it?
Thanks for your response Mia. I'm not really sure that it's a dryness
issue, to be honest. I know that my description above was probably
lacking, so I've attached some pictures I took. I've never seen anything
like this before.
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Re: Illamasqua Mystery Box - Cream Blush has some sort of growth on it?
I think that the product is old. I bought one of these kits, and I loved
it at 1st...but the more I looked at the products, the more i questioned
them. Some of the products look old. I noticed in the ...
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Re: Illamasqua Mystery Box - Cream Blush has some sort of growth on it?
@everythingsgrey, It definitely looks like the product is drying out &
sweating to me, but I completely understand your concern! If you aren't
comfortable with it, please do return it! We want our clients to be
happy with their purchases 🙂 xo, Mia
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Purchase in store, but wasn't asked for email. Can I still receive points?
I recently purchased an item from a Sephora store, but was not asked for
my email for BI points. I have the receipt and was wondering if there
was a way I could receive the points on my account.
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Hi makeupobsessed, We can add the points for your rece...
Hi makeupobsessed, We can add the points for your recent purchase for
you! I will send you a private message for additional info 🙂 xo, Mia
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why doesn't Sephora carry Chanel cosmetics?
I see Chanel fragrance, but no Chanel cosmetics. They have new
eyeshadows out and are awesome
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I'm not sure, but it's so sad! I wish they did. I love Ch...
I'm not sure, but it's so sad! I wish they did. I love Chanel beauty
products and would love to be able to get them more conveniently at
Sephora.
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Sorry Livingitup! At this time, we don't carry Chanel co...
Sorry Livingitup! At this time, we don't carry Chanel cosmetics. Thanks
for the suggestion! I will definitely pass it along. 🙂
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Re: Sorry Livingitup! At this time, we don't carry Chanel co...
yes, I love Chanel makeup, and wish my local sephora in canada carried
Chanel
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Vib sale in November 2012
Will the VIB sale said to be in November be available to beauty insiders
who have not achieved VIB status? I was really upset that friends and
family was not open to the public this year, and the VIB ...
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Hello kako17, The VIB sale is going to be offered only...
Hello kako17, Please make sure you are subscribed to your emails for
more information and details on this and other offers. For competitive
reasons we can't give out all the details but they're coming soon!
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Re: Hello kako17, The VIB sale is going to be offered only...
Do we know for sure when this VIB discount event will take place?
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Re: Hello kako17, The VIB sale is going to be offered only...
Hi dianabt,From the post above from kako17, it sounds as if Friends and
Family has already gone on for the year? I was reading on the VIB Board
about friends and family, and I would like to know if it...
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Hi, I went to your sephora today and I bought 2 items but they didn't give me any points.
Hello I went to one of yalls sephoras today and they didnt give me any
beauty insider points whats up with that??
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Hi Annieclaire12. I'm sorry to hear that you didn't rece...
Hi Annieclaire12. I'm sorry to hear that you didn't receive points for
you purchase. I will send you a message to help.
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Link beauty insider card to my sephora account
How do I link my beauty insider card to my sephora account? Please
help!!
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Hi ItsLakenAlex. I will be happy to help with that. I w...
Hi ItsLakenAlex. I will be happy to help with that. I will send you a
message for your info 🙂
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New VIB Member
I don't know the perks of being a VIB other than the first 10% offer,
what else does it come with?
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VIB is really nice, last year Sephora gave out $20 gift c...
VIB is really nice, last year Sephora gave out $20 gift cards to VIBs in
early December, there is the 20% off VIB sale (coming soon, and in the
spring), advance notice of sales and special VIB perks.Welcome, it
really is nice!
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Beauty Insider card
How can I link my Beauty Insider card to my online Sephora account? It
says I have 0 points online, but I know I have a ton on my card.
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