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200,683 Posts
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Can't upload pictures
Not for profile or looks. The looks let me get all they way through but
then won't post. It won't even respond when I try to access the edit for
my profile pic.
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Re: Can't upload pictures
Hi @francesdanger, So sorry for the trouble you've been experiencing!
Have you tried clearing your cache and cookies, this has been known to
help this issue 🙂
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Return
I went into the store today to return the Tarte Amazonian Clay Blush
colorwheel from last years holiday collection. I originally liked it but
once I tried the full size regular collection Tarte blushe...
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Re: Return
Hi @kinggsim, I apologize for any misinformation provided when you
initially purchased the item! You have 60 days to return an item and
receive a refund back to the same form of payment in which the p...
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Credit Card Payment Error
Hi I've reviewed all my card information &a billing address it's all
correct but I keep getting an error ? Help would be appreciated
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Re: Credit Card Payment Error
Hi @faith9er, I'm going to send you a private message now so I can look
into this for you. Thanks!
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Rouge Event
Hello! I became Rouge about a week ago, and I never got an email about
the Rouge "Holiday Preview" Event? I don't know why I didn't, as I'm
Rouge... I get all emails from Sephora but for some reason I...
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Re: Rouge Event
as long as you have evidence that you are a rouge member you should go
for the event they will not turn you away. Just show up for the event
and how the card (physical or electronic card)
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Re: Rouge Event
Hi @saashaa, I refreshed your email subscription for you! Try signing up
for the event here > http://www.sephoraevents.com. Several stores have
filled up already but I would still try. Beauty On, Mali
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Re: Rouge Event
I just got the email about it and when I go to rsvp I keep getting
"please enter a valid zip code". Ugh. I'm so annoyed. That is a valid
zip code. I've tried three zip valid codes. I give up.
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Re: Rouge Event
@JudyMoto + @Indy701, The link should have started working yesterday
afternoon! As @brookeebrown mentioned you can reach out to CS for
additional help if you were not able to sign up. RSVP is required for
the event. -Mali
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Re: Rouge Event
I'm having the same issue! I've tried so many zip codes. Is email the
only way to RSVP?
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RE: Rouge Event
that's weird!! i would post this in the customer support group and they
should be able to help
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Re: Skin tone
Hi @Desi321, I would call in for assistance with this! Or, you can find
this using our Color IQ system through the link below. Choose a product
on that page that you currently use or have used to narrow it down.
Beauty On, Mali
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Heated eyelash curler
I bought two eyelash curler recently one for me and one for my daughter
We both love them; however, mine is not working...it won't turn on. I
was wondering if anyone else had trouble and can I return it ?
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Re: Heated eyelash curler
Hi @Lexusdog11 sorry to hear that! You should be able to return it, and
I recommend contacting your local store directly for more information.
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Re: Heated eyelash curler
Thanks for your response. I will do that tomorrow! I get so used to
ordering online, I actually forget to go to the store!!StephanieBT
wrote:Hi @Lexusdog11 sorry to hear that! You should be able to re...
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RE: Birthdate
I think you actually have to call them to change your birthday. I've
seen that stated on the profile info in the past. But your post did give
me a laugh!
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Missing points/transactions/general VIB issues?
I have messaged a mod and trying to sort this out but wondering if
anyone else has issues, things that you bought this year showing up you
bought in 2016 or even 1969 (no im not kidding) this makes me...
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Tagging products?
I dont know how to tag my products and every time i try to post it tells
me I need to. I do put the products in the post and with the #on the
brand but nothing pops up.
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Re: Tagging products?
Hi megzlovesbeauty! I'm so sorry for the trouble you're having tagging
products in your posts! It doesn't seem to be working for me either.
I'll reach out to the appropriate team so they are aware. I'...
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Weekly Wow
Will the weekly wow be a recurring sale or was that just a one time
thing? I feel like the sale items haven't been updated.
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Re: Weekly Wow
Hi tbearxo, Currently, the Weekly Wow is updated weekly!
https://www.sephora.com/beauty-offers?icid2=homepage_offerbanner_generic_weeklyspecials_d_083117_image
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RE: Re: Weekly Wow
I'm in Canada, I don't know if that makes a difference, but I've only
ever seen the first week of the ABH palettes and Kat Von D shade n light
eyeshadow.
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Why don't we ever receive the samples we elect...
For online orders, even though after receiving they're still available
online? 😕
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Re: Why don't we ever receive the samples we elect...
Hi Xiooo, I'm sorry to hear you've been receiving the incorrect samples!
I'm going to send you a PM to assist you further. Always, Danee
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When is the Sephora Collection Bob and Weave restocked?
I wanted to order this but it was sold out. I need to order several
packs. Are these going to be restocked?
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Re: When is the Sephora Collection Bob and Weave restocked?
Hi @WilhelminaG, sorry, I'm currently unable to confirm a specific
re-stock time frame for these! Please stay tuned and keep checking back
on the website.
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Sephora app?
A newbie in sephora community right here! I access my beauty insider
profile to connect with people and learn from other ladies doing their
make ups but why does it seem too slow to run? Other than be...
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Re: Sephora app?
Hi @Rachelraych, I'm sorry to hear about these issues! If you haven't
already, I recommend re-installing the app, and making sure that your
phone OS is fully updated as well. I hope that helps!
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Re: Sephora app?
Will do! Thanks @StephanieBT Btw, how do I get my 50 points from joining
the BIC?
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Re: Sephora app?
Just update your profile information (hair color, eye color, skin
concerns, etc.) and you should see the points added to your account
within 24 hours.
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