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201,187 Posts
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VIB Status
I just made a purchase online this morning that continued my VIB status
until the end of 2018. I received my confirmation email for my order,but
I never received an email that gave me the percentage o...
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Re: VIB Status
Hi MichelleeDoeee! Congratulations on re-qualifying for VIB status! You
should receive an email within 2 weeks of re-qualifying. This email will
include your 10% discount code! If you prefer not to wa...
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Sephora Play! For Rouge
How do you subscribe to the Play! for Rouge? I've searched everywhere!
I'd prefer that over the regular Play! subscription. Any info would be
appreciated!
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Re: Sephora Play! For Rouge
Hi darlyndar, I'm sorry for the confusion! At this time, we do not offer
a PLAY! subscription for just our Rouge clients. Always, Danee
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How to cancel my order
I just ordered a foundation on Sephora but I chose the wrong shade! How
do I cancel my order it's still in processing
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Re: How to cancel my order
Hi sirenathacker, Regretfully, we have a very short timeframe in which
we're able to cancel orders. I'll take a look at your order then send
you a PM! Always, Danee
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Cannot update cc info
I am trying to subscribe to Sephora play but when I try to edit my cc
with the new exp date of 12/18 it takes me back to the screen and says
11/18. Also how can I subscribe to Sephora Lux?
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Re: Cannot update cc info
Hi ilashbeauty, Please contact us directly at 1-877-Sephora
(1-877-737-4672) where one of our reps can immediately update your
credit card. Thanks!
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Sephora play
Hi everyone! Does anyone know when the boxes ship? I also tried to view
boxes from app link and it's broken. So confused!
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Re: Sephora play
Hi AshtonP, PLAY! boxes will arrive within a three to five day period
around the 20th of every month. You'll be sent an email as soon as it
has been shipped from our Distribution Center 🙂 Always, Danee
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Re: DOB changed
Hi sajda, I'm sorry about that! I just updated it to your correct
birthday for you 🙂 Always, Danee
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Re: Profile Pic
Hi Neek77, On your Community Profile page, click "Edit" which can be
located in the top right corner, then click on the large box above the
"Biography" section, and you should be able to upload your photo there!
🙂 Always, Danee
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Beauty Insider Points
I can redeem my Beauty Insider points and include my samples in my box
Play¡ by Sephora?
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Re: Beauty Insider Points
Hi lewiska! Each month your PLAY! box will include a PLAY! PASS. You can
redeem your PLAY! PASS in store for 50 points with any full-size
purchase! Please let me know if this doesn't answer your question.
Always, Danee
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Sale prices
I purchased a palette on 8/10 in store and now it's on sale. I can't
find my receipt but can see it in my order tab. Does Sephora give credit
if the item was purchased within a short period of time before a sale?
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Re: Sale prices
Hi @Anonymous, regretfully, we are only able to make price adjustments
within 2 weeks of purchase. Sorry about that!
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Re: Sale prices
Actually I made a mistake and the purchase was on 8/20. I saw the
palette went on sale within a week of my purchase.
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hahaha. omg thats awful doll. i hope so too! lol
hahaha. omg thats awful doll. i hope so too! lol
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VIB Rouge Event
I had tried to RSVP to the VIB Rouge event last week, but the website
was down. When I went to try again it still wasn't working. I want to
make sure I am on my stores list. When I called earlier toda...
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Re: VIB Rouge Event
Hi Kate4747, I would recommend contacting your store directly to check>
https://www.sephora.com/store-locations-events
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Re: Tarte BB Tinted Moisturizer
Hi @Isabelnellie, Are you referring to the tarte Amazonian Clay BB
Tinted Moisturizer Broad Spectrum SPF 20 Sunscreen? Feel free to PM me.
Beauty On, Mali
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Why are my purchases not updated?
Hi on the app, under the purchases tab my purchases haven't been updated
since June ? I have made several purchases. What is going on? Thanks in
advance.
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Re: Why are my purchases not updated?
Hi @bkmari, I'll send you a private message to assist you with this!
Beauty On, Mali
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RE: Why are my purchases not updated?
Hi that was also happening with me. I contacted customer care and then
they contacted me asking for receipt numbers store numbers and what not.
I replied with the info from my receipts and the points were added
within the next day or two. Good luck
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Order Cancellation Issue
I've been trying to place an order (3 times over the course of 2 days),
and my orders keeps getting cancelled because of an inability to
"confirm my payment information." I tried emailing customer ser...
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Re: Order Cancellation Issue
Hi @dlars, If the billing address is the issue, this is typically
because your bank for the card used has something different from what
you are entering on your orders. Since billing information is ca...
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RE: Order Cancellation Issue
You can call the 1877 Sephora number and order over the phone. Maybe
that'll help?
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RE: Order Cancellation Issue
I suggest going to Sephora and asking one of the professionals about it.
They are really helpful and can help you with whatever you need.
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Re: Glamglow
Hi @Madeline10801, Sorry for the delay! Hmm...I don't know that I would
mix a mask with a foundation. Which product were you referring to
exactly and what results are you looking for? Feel free to send me a PM
as well! 🙂 Beauty On, Mali
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Re: Face Wash
Hi @Anonymous, It depends on what concerns you have, but Murad products
work great for various skin types and issues! Beauty On, Mali
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Never received emails for upcoming Sephora events
I have only ever received one email for upcoming Sephora events in
Canada, which was well over a year ago, and I have double-checked that I
clicked subscribe to everything. I receive the emails about upcoming
products and rewards just fine.
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Re: Never received emails for upcoming Sephora events
Hi @Anonymous, I refreshed your email subscription for you! Please add
us to your address book or safe senders list so you don't miss an email:
customerservice@beauty.sephora.com, shop@beauty.sephora.com and
sephora@shop.sephora.com. Beauty On, Mali
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