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200,670 Posts
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Delete post functionality still not working.
Please provide me with an email I can email. When i click on moderators
names I get taken to their main URL page but it's all empty. Thanks.
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Re: Delete post functionality still not working.
Hi fitnessbby! I'm sorry for the trouble you're having sending us
private messages. I will send you a PM now to assist you. Or if you
prefer, you can email us at customerservice@sephora.com. Always, Danee
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VIB Makeover
Must I have my VIB makeover voucher in hand (it's in an order not yet
delivered) when I make my VIB makeover appointment? It's the 45 minute
Custom Makeover, correct? Thank you very much! Clio
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Re: VIB Makeover
Hi Clionah, Generally, our stores will need the 45 minute VIB
Complimentary Makeover card at the time of your appointment. However, I
may suggest contacting your local Sephora store directly to see if they
can accommodate you. Always, Danee
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VIB
Hi,I have a VIB card and want to link it to my sephora online account.
When I logged in it automatically created a beauty insider account but
I'd rather link it to my VIB number.
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Laser shipping customer service.
I've seen a lot of issues and post regarding Lasership. Does anyone know
if there is a direct number customers can for Lasership? Or is that just
reserved for Sephora representatives?
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Re: Laser shipping customer service.
Hi AnjaBB, You are welcome to contact Lasership at 1(800) 527-3764! But
if there are any issues with your order or if you'd like to know the
status of your order, please send me a private message so I can help!
Always,Danee
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Change shipping address
Hi,I just placed an order online but I found that I chose a wrong
address. I'd like to change my address. Could anyone help me with this?
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Re: Change shipping address
Hi JessicaDindrane! I'll send you a PM to assist you further.
Always,Danee
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Beauty Insider
Hi there, i was wondering if you could help help me with a Beauty
Insider question. I have a VIB card that both my Mom and I use. It used
to be under her email but we switched it to mine. It's not sho...
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Re: Beauty Insider
Hi Sara, I'll be happy to link your accounts together! I am sending you
a message now.
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Re: Beauty Insider
Hi Melissa, Thank you for your help! Apologies I'm new to this and
responded to the email instead of your message here. Here is my card
number and email. Let me know if you need anything else. Card nu...
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can't access my profile?
Hi, I keep trying to update my profile, and every time I click on it, it
tells me the page isn't available. Is there a way I can get it? I had a
profile on the OLD beauty boards, but can't access it o...
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Re: can't access my profile?
Hi racheydee, Oh no! Please send me a message with your registered email
address as I am not able to view your current profile. Thank you and I
look forward to your reply!
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Re: can't access my profile?
Hi Melissa-- I got the same error message when I clicked on your name!
I'm not sure what's happening!
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Re: can't access my profile?
Hi racheydee, I previously reported this and our IT department is
looking into it! Thanks for your patience everyone!
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Appreciation for Sephora!!!
My package was never delivered, so upon contacting customer service, I
was issued a full refund in online store credit. It was so nice to have
that kind of support as a rouge! Made me feel understood ...
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Re: Appreciation for Sephora!!!
Hi amanda0000, We appreciate your positive feedback and thank you for
taking the time to share this with us! We're glad to hear we were able
to resolve the issue for you 🙂 Always, Danee
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Did not receive my email receipt
Yesterday I purchased a concealer from Sephora and chose to have my
receipt emailed. However, I have realized that the concealer colour I
purchased is too warm for my skin tone. I looked in my email t...
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Re: Did not receive my email receipt
Hi Indigoaesthetic, I would recommend checking with the store directly
to see if they can look that up for you>
https://www.sephora.com/store-locations-events
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Return Question
I recently purchased the Kat Von D Lock-It Foundation and it's juts not
working for my skin and I really don't like it. I still have the receipt
but I threw out the box, can I still return it without the box?
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Re: Return Question
Hi Cass08, Sorry to hear that isn't working for you. That shouldn't be a
problem, but you might want to check with the store directly to confirm>
https://www.sephora.com/store-locations-events
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Re: 50 pts
Hi Abbie, It looks like you have updated the necessary information. The
points for your profile pic do take longer to update, but you should see
it added within 24 hours.
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Is Sephora letting out anymore of the AllStar Rouge Playbox's for sale? Please say yes..
Is Sephora letting out anymore of the AllStar Rouge Playbox's for sale?
Please say yes..
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Re: Is Sephora letting out anymore of the AllStar Rouge Playbox's for sale? Please say yes..
Hi @Mcohen1974, We do not anticipate this PLAY Box to be restocked as it
was limited edition. Please stay tuned for more limited edition releases
in the future. Thanks! Best Wishes, Janean
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RE: Is Sephora letting out anymore of the AllStar Rouge Playbox's for sale? Please say yes..
I really hope so! I really want that Tom Ford product...
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How to update shipping address?
Hello I changed my shipping address in my account settings but My play
box is still being shipped to my old address. How can i get this
changed?
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Re: How to update shipping address?
Hi @Anonymous, I would be happy to help look into this for you and will
be sending you a private message shortly. All my best, Megan
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50 pts
Hi, I just got my Sephora All Star box in the mail, but I don't see
inside of it the 50 pt card that I thought came with it? Best,Marina
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Re: 50 pts
Hi @rinabergs, I'm sorry to hear this and will be sending you a private
message momentarily to help. All my best, Megan
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Need to change my DOB & didn't receive my points for doing my profile..
Hello, On my profile it says some crazy DOB for me and it should say
12/20/1974. And, also I filled out my profile but never received any
points. Please let me know what's going on. Thanks in advance. Michelle-
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Re: Need to change my DOB & didn't receive my points for doing my profile..
Hi @Mcohen1974, Oh no, I'm so sorry for this error! I can confirm that
your birthday is correct on your Beauty Insider Account and it seems
like there may have been a glitch that resulted in displayin...
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It says on mine that I was born in 1802. What a joke! Ann...
It says on mine that I was born in 1802. What a joke! Annoying..grr
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Color IQ?
How are we able to link our color IQ to our sephora account? Do we go
into store to have the Color IQ done?
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Re: Color IQ?
Hi @Anonymous, To add your Color IQ number to your Sephora.com account,
visit your profile page (clicking your username will bring you here) and
click the "EDIT" button located by your profile picture...
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