Done with Sephora
Im finally done with Sephora. I have placed 2 orders in the past few
days and with both orders my promo was cancelled and not shipped. I also
no longer receive samples I pick. The reason I shop at Sep...
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Re: Done with Sephora
Hi Makeupforkathy, I'm so sorry to hear that happened. I'll send you a
message to help.
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Converting to VIB
What's the time frame for the conversion to VIB status? I made a
purchase inside a JC Penny store today and while my account recognizes I
shopped there, it's not recognizing what was spent and out sti...
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Re: Converting to VIB
Hi, @Sew0159! The order of status goes from Beauty Insider, to VIB, to
Rouge. From what you posted, you are already Rouge. You cannot go
backwards at this point of the year. If you do not make your $1...
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Where is my package?
I placed an order on Monday morning and I still don't have a delivery
date for my package. Every time I order from Sephora my package usually
comes in a few days. I hope there is nothing wrong with my order and
that it will be shipped soon.
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Re: Where is my package?
Hi @lipglossxo, I will send you a private message so that I can look
into this for you. Thanks! Best Wishes, Janean
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Samples didn't arrive
I know they're just samples but I was looking forward to them before I
decided to buy the real thing. I'm very disappointed that they didn't
come in.
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Re: Samples didn't arrive
Hi Cassi28, I'm sorry to hear your samples weren't included in your
package! I'm sending you a PM to assist you further. Always, Danee
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Re: Samples didn't arrive
No way. It happened to me this month and I was so upset. But I didn't
know if I should complain. I hate when I don't get my samples.
Especially perfume. I buy so much stuff after using the samples too
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Re: Samples didn't arrive
Hi LovelyLuxieLu, I'm sorry to hear the samples were missing from your
package as well! I'm sending you a PM now. Always, Danee
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Beauty Insider
I need help linking my beauty insider card to my online account!
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Re: RE: Beauty Insider
Hi dyslexickiwi, I sent you a PM! Please check your inbox when you get a
chance 🙂 Thanks! Always, Danee
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Re: Beauty Insider
Hi @Anonymous, I'm happy to help with this! I'll PM you in a moment for
more info.
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No Samples!
My Sephora order arrived today with NONE of the samples I ordered.
Anyone else having this problem?
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Re: No Samples!
Hi Suzie757, I'm sorry to hear that! I will send you a PM in just a
moment to assist you further. Always,Danee
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Re: No Samples!
All to frequently. The past three orders I've received have featured a
mixture of either a.) samples I did not choose or b.) none at all. I
can't even say that they're all sold out when I check my ord...
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Re: No Samples!
Hi emil0ca, I'm really sorry to hear about the issues with your recent
online orders! I'll send you a PM in just a moment. Always,Danee
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Order placed with Flash still hasnt shipped?
I am a VIB Rouge so i get flash for free. I placed an order sunday but
it is still stuck in that processing phase. However I placed an order
yesterday and it was processed and ready for shipment the s...
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Change nickname
Is there a way to change my nickname so when I post reviews it doesn't
show up as something I liked 10 years ago lol? Thanks in advance.
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Re: Change nickname
Hi jannm, Regretfully, nicknames cannot be changed once they've been
created. I'm sorry about that! 😞 Always, Danee
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Re: Change nickname
I have no answer for you (sorry!) but I totally understand this
sentiment. Looking back at my old screen names and avatars from my
youth...cringe-worthy 🙂 There was definitely a grrl and "z" in place...
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Splurge promo
I'm frustrated -- first of all the last orders I received had the wrong
samples - especially ones which were for men which don't apply to me and
I wanted to place another order tonite and use the prom...
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Re: Splurge promo
@kathym127, Yeah there is only one promo code allowed per order and you
can only choose one option per promo code. Sorry about that! I will
forward your feedback regarding the samples. - Mali
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Re: Splurge promo
you can also get a bag in store but i think they give you a random one
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I did not receive my samples.
I just want to know why I did not receive any of samples that I
requested. I ordered 3 times but received samples just 1 of 3 !
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Re: 4x points not working???
Hi @linzmae, @RGbrown + @Nesspoo are correct! The extra points are added
around 24 hours after the purchase. If they still have not shown up
after tomorrow, feel free to send me a private message with your
registered email address. Beauty On, Mali
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Re: 4x points not working???
1x credits immediately upon purchase; the balance will show up anywhere
from a few minutes to a few hours later. There will be a separate entry
for them on your points tally.
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RE: 4x points not working???
I had the same problem as you! It took atleast 20-30 mins for Sephora to
post the correct amount of points l have. Check back again soon.. it
should be updated by then! Hope this helps
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