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201,187 Posts
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Re: UNSUCCESSFUL AUTHORIZATION Order
Hi @MaliBT,Could you please look at my post about the unsuccesfull
authorization?
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Re: How do I add a photo on the ap?
Hi lipproductjunki! Ok, I'm glad to hear that! Please send me or any of
the other mods a PM if you have any additional questions or concerns.
Always,Danee
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Deleting Reviews.
Hello, I accidentally sent a review twice; I tried to see if I could
delete one of them, but I couldn't. Is there anyway one of the reviews
can be deleted?
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Re: Deleting Reviews.
Hi @AshleyNievez. Once reviews have been submitted they cannot be
deleted. If it is a duplicate it should be removed soon. Let me know if
you have additional questions. XO, Mila
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Who else has been experiencing this?
I'm not sure what's been going on, but for my past at least 10 orders,
the samples I receive are nothing like what I requested. Or I don't even
get any samples at all despite me ordering them. It's up...
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Re: Who else has been experiencing this?
Hi @Aduke32. I apologize for any inconvenience you have experienced with
our 3 complimentary samples. Samples may be substituted if they are out
of stock and clients may receive a complexion sample th...
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Now I'm sad!!
So after complaining my order is now being shipped! Thanks! But what I'm
not getting in my order is the promo code peachy and I never did get my
points for ordering this stuff? Are they going to send ...
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Re: Now I'm sad!!
Oh no @Anonymous don't be sad! I'm going to send you a private message
so I can look into this for you. XO, Mila
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How do i successfully get the 50 bonus points promotion right now?
Hi I am very confused on what to do. I really want to get the 50 beauty
points. Can someone please share the step by step on what is required?
Thanks, Simon
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Re: How do i successfully get the 50 bonus points promotion right now?
Hi @SimonSushi. Let me know if you need additional assistance. XO, Mila
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RE: How do i successfully get the 50 bonus points promotion right now?
20 points to update your profile photo, 10 points for hair color texture
and concern, 10 for eye color, 10 for skin color. It's right in the
section where you edit your profile
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RE: i bought something and didnt receive an item
The same happened to me. It was a Make up forever lipstick and now it's
discontinued 😩
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Re: RE: i bought something and didnt receive an item
Hi @Yokinao92 & @krox. I'll send you both individual private messages so
I can look into this for you. XO, Mila
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Re: RE: Profile picture
Hi @ryryonthatbeat & @Varshagrk. On our website, click your Profile and
then click Edit in the right corner. Once you click Edit, you'll be
redirected to edit your Photos & Bio section. Click the came...
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E-mails Not Being Received
Last year I received the regular mail notification about the VIB coupon
in December, but the email with the promo code never arrived. I called
Customer Service & they updated my account to receive ema...
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Re: E-mails Not Being Received
Hi @Den78, I'll be happy to send you a PM to assist you. XO, Mila
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i signed up for playbox about a month ago, was just wondering if i will recieve it soon?
i have yet to recieve anything
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Re: i signed up for playbox about a month ago, was just wondering if i will recieve it soon?
Hi @fleek617, Thank you for contacting us. Upon further review, we are
in the process of shipping your first Play! Box. Typically boxes ship
around the third week of the month and are delivered within...
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Walk through makeup tutorial/ makeover
I have an intimate party to go this next Saturday, and I wanted to know
can i have a makeover or a walk through step by step on how to apply
concealer and certain products i'll purchase. This is my fi...
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RE: Walk through makeup tutorial/ makeover
@Shoneyy if you want to get your makeup done at Sephora you'll need to
book an appointment with your local Sephora and you are obligated to
purchase $50 worth of products. If you'd rather do it yourse...
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SEPTEMBER Beauty Box problem
I absolutely love the products that I received last month. I just
received my September box and there is something off about it. Last
month each product was identifiable, and present. This month it fe...
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RE: SEPTEMBER Beauty Box problem
It took me several days and emails--got canned responses with links
leading back to the useless FAQ--but I finally got a refund via phone
customer service. I got a box of useless crap. Nothing is appr...
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Re: SEPTEMBER Beauty Box problem
Hi @Anonymous, I am so sorry to hear about this! I will be sending you a
PM shortly 🙂 Best Regards, Raquel
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Re: Will I get this months box?
Hi @Kshark, You should receive September's PLAY! box if you signed up on
the first of the month 🙂 If you have any questions please give us a
call at 1-877-SEPHORA and a Beauty Advisor can assist you! Best Regards,
Raquel
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How can I turn on email notifications?
I have only received emails after purchasing an online order for
confirmation
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Re: How can I turn on email notifications?
Hi @kxnxp, If you sign on to your account, under the "Hi, ___", click
account. When you click "account", under account information on the left
hand side, click "Email and Mail Preferences". When you c...
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Help please :)
Is the Sephora superstar favourites set only available online? Or can
you get them in store? Thanks !!
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Re: Help please :)
Hi @ZinaR, The Sephora Superstar Favorites Set is currently not
available online. I recommend to contact your local store to see if they
have it! I hope this information helps 🙂 Best Regards, Raquel
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Missing item
I recently placed an order online and was missing an item when I got the
package. How do I get the product I purchased sent to me?
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Re: Missing item
Hi @Jennn0033, I am so sorry to hear about this! I will be sending you a
PM shortly to further assist 🙂 Best Regards, Raquel
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RE: Missing item
I'm sorry about that girl! You probably want to contact Sephora
themselves and fix this up!
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