SEPTEMBER Beauty Box problem

[Anonymous]

I absolutely love the products that I received last month. I just received my September box and there is something off about it. Last month each product was identifiable, and present. This month it felt like someone had already been in the box. One perfume was on a card, describing what it was, the second one was floating around in the bag. No card or description for it anywhere in the box. 1 perfume and the brow product were in the pink bag, the rest of the products were in the box. To top it all off, the lip color was missing. The pamphlet said that I was supposed to get a Laura Mercier Velvet Lovers Lip Color in Happy. It was not in the box or bag. I was concerned because even though the box was sealed with Black and White tape it seemed as if it was tampered with. Is it safe to use the rest of the products or should I return the box to you guys and politely ask for another with the same products. If the products are still safe to use, and you think its just a packing mistake, could I possible get the Lip color, when I read the pamphlet I was very excited to try it, :(. I love the service and loved trying all the products out last month especially the products that I would not have tried on my own. (the Focus on Krocus was awesome!) 

I really appreciate the service and your help.

[crewelmoi]

It took me several days and emails--got canned responses with links leading back to the useless FAQ--but I finally got a refund via phone customer service. I got a box of useless crap. Nothing is appropriate for my skin, age, coloring, etc. It's like they intentionally gave me the opposite of my profile. And looky, lucky you--you actually got a Sephora response on here. Many of us did not. I even tweeted how terrible the box was (the theme this month was 'useless crap that no one wants') and nothing. Kinda over Sephora 🙂

[RaquelBT]

Hi @Anonymous,

I am so sorry to hear about this! I will be sending you a PM shortly 🙂 

Best Regards,

Raquel