Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,187 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Return Policy
Hi @autumnash, For information regarding our return policy, please click
this link: https://www.sephora.com/returns-exchanges. I hope this
information helps! 🙂 Best Regards, Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Working for Sephora
I want to apply for a job at Sephora near where I live, but I don't know
how to apply for just a specific store location. I went online because a
worker at the store said to apply online. How do I app...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Working for Sephora
Hi @JesusMyHope, Please feel free to click this link to apply for
careers at Sephora in Canada:
https://jobs.sephora.com/go/Become-part-of-the-Sephora-Canada-Team/2408400/.
I hope this information helps 🙂 Best Regards, Raquel
0
0
| 0 Hearts |
0 Replies
|
|
2 day flash shipping
When I purchased items online on September 1st, I also purchased the
flash 2-day shipping for $10 but I didn't receive my products until
September 11th and I'm still getting asked to sign up for flash
shipping.
0
1
| 0 Hearts |
1 Reply
|
|
Re: 2 day flash shipping
Hi @nyaaa, I'm so sorry to hear about this! I will be sending you a PM
shortly to further assist 🙂 Best Regards, Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Flash shipping? 3 days later still not shipped!
I paid for flash shipping and placed an order 3 days ago and it still
hasn't shipped. I'm new here. What is the typical time wait before
orders are shipped? I thought Flash meant you get your order faster.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Flash shipping? 3 days later still not shipped!
Hi @Anonymous, I am so sorry your order has not shipped! I will send you
a PM shortly to further assist 🙂 Best Regards, Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Unsuccessful Authorization Order by PayPal.
Hi,I have connected my Debit card with PayPal, but it is in PLN (zloty -
Polish currency). I place an order and the status is Unsuccessful
Authorization by PayPal. It was 13th September. What to do? H...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Unsuccessful Authorization Order by PayPal.
Hi @Ladyflower, I recommend contacting PayPal if your order is
unsuccessful because of paying with PayPal. They should be able to
assist, I hope this information helps! Best Regards, Raquel
0
0
| 0 Hearts |
0 Replies
|
|
September VIB Rouge Promotion
The Ole Henriksen VIB is sold out? It just came available yesterday
afternoon via Email for VIB and Rouge customers. Do they plan on
restocking or offering a new VIB promotion for September?
2
1
| 2 Hearts |
1 Reply
|
|
Re: September VIB Rouge Promotion
Hi @RUReadyForThis, I am so sorry the Rouge promotion item is sold out.
We do not have restocks for sold out promotions. Please stay tuned for
more Rouge promotion emails 🙂 Best Regards, Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Order status / forgot to add 3 free samples
I just made a purchase order # XXXXXXX i forgot to add the 3free
samples. Is it possible to add them before it's shipped out? I would
like the following samples #1982222 # 1647130 # 1845940 The last t...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Order status / forgot to add 3 free samples
Hi @YvieD, I am so sorry to hear about this! I will be sending you a PM
shortly to further assist 🙂 Best Regards, Raquel
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: SEPHORa app
Hi @Tutii, I am sorry to hear about this app error! I recommend making
sure your Sephora app is updated. Also try logging out then logging back
in. I hope this information helps! Best Regards, Raquel
1
0
| 1 Hearts |
0 Replies
|
|
Website Technical Problem-ENTIRE CART EMPTIES when 1 item OOS
On more than several occasions while I was shopping online and ready to
checkout, I go to my cart and suddenly find it completely empty! Having
been through this plenty of times I know it is because s...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Website Technical Problem-ENTIRE CART EMPTIES when 1 item OOS
Hi @glideron1022, Oh no! I am so sorry to hear about this technical
error. I recommend to clear your cache and cookies on your browser when
shopping on our website. When you have your browser cleared,...
0
0
| 0 Hearts |
0 Replies
|
|
Apparently concearler can't be given as a sample?
I went to my Sephora today and was told I couldn't get a sample of
concealer?? Pretty disappointing since I like to try it with my makeup
to check for creasing after wearing all day. Hard to tell by j...
0
2
| 0 Hearts |
2 Replies
|
|
Yeah I don't think you'd want to get a sample of anything...
Yeah I don't think you'd want to get a sample of anything with a wand.
Go for brands in tubes and for products with wands check out
reviews..and take advantage of Sephora's great return policy.
0
0
| 0 Hearts |
0 Replies
|
|
Re: Apparently concearler can't be given as a sample?
Hello! A lot of times, with concealers, they're packaged as a wand
within a tube, which is impossible to get into their tester jars,since
there is no way to really get the product out of the bottle. I...
1
0
| 1 Hearts |
0 Replies
|
|
Color IQ
There are 3 color iqs in my profile that are incorrect and I tried to
edit them it won't let me... I am light beige in too faced born this way
foundation... any help?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Color IQ
Hi @r0ro, I'm sorry you are unable to edit your Color IQ! Your Color IQ
for being a light beige in Too Faced Born This Way foundation is: 2Y06.
I hope this information helps! 🙂 Best Regards, Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Missing item
I messaged sephora a couple days ago about my box missing items and I
have no not heard back. I have been missing items in the past two boxes
I have received. Is it normal for them not to respond after stating they
will respond within 24 hours?
0
2
| 0 Hearts |
2 Replies
|
|
Re: Missing item
Hi @Anicole2169, I am so sorry to hear about this! I will be sending you
a PM shortly to further assist 🙂 Best Regards, Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Re: Missing item
I would definitely try calling them if you can. I had some items missing
from a couple of my orders and the beauty advisors were SO HELPFUL you
have no idea. They sent out replacement items that were ...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Lost package
Hi @Anonymous, Oh no! I am so sorry to hear about this. I will be
sending you a PM shortly to further assist 🙂 Best Regards, Raquel
0
0
| 0 Hearts |
0 Replies
|
|
In Store Issue
Today, while at the Columbus Circle Sephora location in New York, I saw
a sign indicating that the Bareminerals GenNude Lipglosses were on sale
for $10. I thought this sign was old because I remember ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: In Store Issue
Hi @SchylarR, Oh no! I am so sorry to hear about you being over charged!
I recommend going into your local store and a Cast Member should be able
to assist you. I hope this information helps. 🙂 Best Regards, Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Empty Boxes
Has anyone had any trouble with their orders recently? I have the flash
two day shipping and when I received my orders they were actually boxes
with the samples that I requested. Is there another box ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Empty Boxes
Hi @dlnguyen, I am so sorry to hear about this! I will be sending you a
PM shortly to further assist 🙂 Thank you for your patience. Best
Regards, Raquel
0
0
| 0 Hearts |
0 Replies
|
|
50 pts? Profile complete
How do I know if/when my profile is complete (I am waiting to receive
the 50 pts)
2
4
| 2 Hearts |
4 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: whats a color IQ
Hi @1990lisa, For information regarding our Color IQ tool, please click
this link here: http://seph.me/2jOthkh. I hope this information helps!
🙂 Best Regards, Raquel
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: RE: 50 pts? Profile complete
Hi @adasilvs @YvonneKarina, If you upload a profile picture and complete
your profile for Eyes, Skin, and Hair, you will receive 50 points!
Please allow up to 24 hours for your points to appear on you...
0
0
| 0 Hearts |
0 Replies
|
|
Unsuccesful authorization, need help fixing this problem
Hello,My order status keeps getting unsuccesfull authorisation. I tried
to order at least 4 times.I have a different paypal adress than the
shipping adress (but I always use this shipping adress). Could you
please help me fix this problem?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Unsuccesful authorization, need help fixing this problem
Hi @Anonymous. I will be sending you a PM shortly so I can take a look
into this for you 🙂 Best Regards, Raquel
0
0
| 0 Hearts |
0 Replies
|
|
50 pts
I'm not certain what aspects of my profile need to be completed in order
for me to get the 50 bonus points. Could someone please tell me?
0
1
| 0 Hearts |
1 Reply
|
|
Re: 50 pts
Hi @Kfitz882, Please feel free to upload a photo and fill out your
profile (hair, eyes, and skin) for your 50 points! Once you are done
completing your profile, please allow up to 24 hours for the poi...
0
0
| 0 Hearts |
0 Replies
|
