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198,841 Posts
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Changing my birthday
So I don't know if my birthday is on my account but it's September 07
and I didn't know we get a free gift
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Re: Changing my birthday
Hi @Anonymous, I've updated your birthday on your account now. Happy
early birthday! Now that this info is corrected, as @Marissa54 said, you
should be able to head in to your local store to collect y...
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Re: Changing my birthday
I recommend you go to your nearest Sephora store and tell them it's your
birthday (: . They might ask for proof (i.e your license, birth
certificate, etc.) and while you're there, they can update your...
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Re: Profile
Hi @Anonymous, as @MEKKKKS said, this is your Color IQ number, which
helps you find your perfect foundation matches! The next time you visit
your local store, you can ask a castmember to help you get ...
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RE: Profile
If you go to Sephora asked to be color matched. They will use a machine
that will tell them your skin tone and undertone. Then they will point
you to some foundations that match your exact shade.
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Re: ColourPop?
Hi @fmas, Please stay tuned for more details! The best way to stay
informed is to be subscribed to our promotional emails. Thank you! Best
Wishes, Janean
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Re: Sephora Profile 50 Points
Hi @arahceli, You will receive the points within 24 hours from when you
updated your account. If you do not, please message a mod so that we can
further assist you. Thanks! Best Wishes, Janean
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Group for Aging Beauties 55+
There is no group here for us aging beauties 55 plus. Why Not?The
concerns of a 40 year-old are not those of us 55+.Sephora, please
consider seriously starting a group for us.Personally, I wear my wri...
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Re: Group for Aging Beauties 55+
Hi @elana56, I appreciate the feedback you have provided. I will forward
this to our Community Team for consideration. Thanks! Best Wishes,
Janean
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Re: Group for Aging Beauties 55+
@JaneanBT Janean, Thank you. I've read some of the posts on the Age
Defiers, the only other board for this particular issue and it's not
really the right fit. Women who are 55+, have to deal with some...
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Re: Delete account
Hi @Anonymous, I will send you a private message so I can look into this
for you. Thanks! Best Wishes, Janean
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Hi Sephora. I updated my profile but there were no points added
Hi Sephora I updated my profile but there were no points added
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Re: Hi Sephora. I updated my profile but there were no points added
Hi @fdim I will send you a private message so that I can look into this
for you. Best Wishes, Janean
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Can I take testers?
Hi I was wondering if I could take a sweet peach too faced eyeshadow
palatte (tester) for free
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RE: Can I take testers?
I was wondering the same thing. Because they two testers that were the
same. I didn't take it but wondered
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Re: Can I take testers?
Hi @Anonymous, I don't think you can take these from the Sephora stores.
Thanks! Beauty On, Mali
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Re: Can I take testers?
nope, sadly they throw out the old products. I wish they could give it
to you to disinfect and use when you're done with it but unfortunately
they dont.
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Lost or Stolen Package
My package was supposed to be delivered on Thursday. My aunt was at the
apt all day long and she said theres was nothing left at the door. I
checked the tracking page like half an hour after it was de...
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Re: Lost or Stolen Package
Hi GabiieBorjas, I'm sorry to hear you haven't received your package! I
will send you a PM to assist you further. Always, Danee
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Why was my review removed?
I started this morning having 28 reviews and now I have 24. What gives
sephora? I
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Re: Why was my review removed?
Hi @cMcGee, I'm happy to look into this for you, and will PM you in a
moment with more info.
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Re: Returns at local sephora?
HI meggles93, Yes! Online orders can be returned to any of our Sephora
stores, including our Sephora inside JCPenney locations 🙂 Always, Danee
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My tarte maracuja c eyetreatment is yellow?
I just bought the eye treatment today after using the small sample size
(that was white), when I open the full size the product is like yellow?
I'm confused and I don't know if it's expired or something! Please help
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Re: My tarte maracuja c eyetreatment is yellow?
Hi Charlottec1, I'm so sorry for the eye treatment you purchased! As it
was purchased at one of our Sephora stores, I recommend contacting your
local Sephora store directly for information regarding a return or
exchange. Thank you! Always, Danee
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Re: My tarte maracuja c eyetreatment is yellow?
As the name of the product suggests, it probably contains vitamin C.
When vitamin C is exposed to air / heat / light for too long, it
oxidizes (goes bad) and turns orange-ish. As per: "Cosmetic vitami...
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MY MAKEUP STILL ISNT HERE
I ordered my makeup on the 24th of last month and still haven't received
it. I did pick 3 day shipping this wouldn't be a problem but it's been
more then a week. I don't usually complain about stuff l...
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Re: MY MAKEUP STILL ISNT HERE
Hi @Anonymous, I can look into this for you! I'll send you a private
message. Beauty On, Mali
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Problems with the live chat system
is anyone else having issues with their live-chat system? maybe i'm just
not understanding it properly. i can't figure out how to get to the page
except waiting for the icon to magically appear at the...
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Re: Problems with the live chat system
Once you've answered a few questions on live chat here, you should get
an email inviting you to be a coach on Tokywoky. It's so much easier to
navigate. It looks like this:
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