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201,187 Posts
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RE: Color IQ
In the store there is a machine they use to match ur skin to e to the
right shade of products in the store based on the IQ this machine says
your skin is. your Color IQ saves on your Sephora profile and then
recommends products based on ur skin tone
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You can figure out your skin IQ at the any Sepfora stores...
You can figure out your skin IQ at the any Sepfora stores from any
consoler. It is your individual type of skin
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Do we only get the three free samples if we order online or can we also get them in store too?
I’m new to the Sephora family and I just wanted to know more about the
free samples. Are we only allowed to get them online or can we also get
them in store?
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Re: Do we only get the three free samples if we order online or can we also get them in store too?
Hi @lex732, Our stores do not have a large sample inventory like our
distribution centers that pack our orders do but you are always welcome
to ask for a sample to be made for you in-store. Cast Membe...
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Unsuccessful authorization
Hi please help me!I had placed an order today, made successful payment
and received an email as well.Now when i check it shows status:
unsuccessful authorization and cancelled under each product.What ...
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Re: Unsuccessful authorization
Hi @shraddhashah, I am looking into this for you and will be sending you
a private message shortly. All my best, Megan
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Unsuccessful authorization
My order was canceled due to unsuccessful authorization. I already sent
an email but have not heard back.
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Re: Unsuccessful authorization
Hi @KrisCali. So sorry about that. If an order is cancelled for
unsuccessful authorization, the funds are immediately released for
return and can take 2- 5 business days to reflect in your account, de...
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RETURN/EXCHANGE HELP
I have a question, hoping someone can answer it for me. I bought an
eyelash curler like 11 months ago, the lady at Sephora recommended it to
me, so I got it. The shape did not fit my eye at ALL and it...
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Re: RETURN/EXCHANGE HELP
Hi @sw33tiepie123. I recommend contacting that store directly so they
can assist you. xo, Jamila
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RE: RETURN/EXCHANGE HELP
Are you sure it's 11 months ago? If so, go in store and return it! The
cut off from the old return policy is a year, and recently they changed
the return policy to 60 days but since you bought back th...
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Missing item
Spoiler (Highlight to read) I recently ordered two items from Sephora
online. I just received my box today and one of the items is missing.
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Re: Missing item
Hi @Anahifierro. So sorry about this! I'll send you a private message.
xo, Jamila
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This happened to me a while back, call Customer Service....
This happened to me a while back, call Customer Service. They sent the
missing item out to me ASAP.
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stuff left behind
Where I should ask for the thing I ordered and haven’t received one in
the box.
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WHY TF YOU CANCEL MY ORDER
I have place a order for saint+sinner eyeshadow palette, I wait 3-4 days
wondering why I never got a email for the shipping notice so I call
customer service and the lady told me it been cancel I need...
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Re: WHY TF YOU CANCEL MY ORDER
Oh no! @MarilynMa I am so sorry about your order being cancelled. Orders
may cancel if the item is out of stock or if our systems are unable to
verify shipping or billing information. I'll be happy to...
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Beauty Insider Rewards
I was looking at the list of rewards and saw that rouge and vib members
are supposed to get a monthly gift, but I have never gotten one. How
does that work?
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Re: Beauty Insider Rewards
Hi @BlueEmber. Every month we have special promotions and offers
available to our Beauty Insiders. You can review our selections by
searching, Beauty Offers, or Promotions on our site. Also, be sure t...
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Rewards Bazaar disappointment
I was super excited about getting the Hourglass pallet reward, however I
recently received an order cancellation email. I am very disappointed
with Sephora obviously a better inventory system is neede...
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I hear you. I had this reward and the confirmation email...
I hear you. I had this reward and the confirmation email and then 3 days
later Sephora cancelled the order. Sorry you didn't get your pallette.
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Re: I hear you. I had this reward and the confirmation email...
Hi @wjudi72 + @moxiepancakes. So sorry you didn't receive your reward
because we ran out of stock. Every Tuesday and Thursday, from 9am - 5pm
PT / 12pm - 8pm ET we launch new rewards. Stay tuned. xo, Jamila
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Yes, you say oops we were out of stock. I shouldn't have...
Yes, you say oops we were out of stock. I shouldn't have had a
confirmation email ...and 3 days later Sephora realizes whoops. I
honestly think this is really horrible customer service.
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Re: Yes, you say oops we were out of stock. I shouldn't have...
I completely understand your sentiments @wjudi72. I will be sure to
forward this feedback to the appropriate team. xo, Jamila
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shipping delays?
Hello. I placed 2 orders one was placed 2 days ago, I am VIB Rouge and
have the 2 day shipping. My orders are constantly delayed sometimes for
3 or 4 days before they ship. When can I expect these to ...
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Re: shipping delays?
Hi there @threepeas. For FLASH 2 day shipping, orders Monday – Friday
placed by 3:00pm PT will arrive two business days from shipment. Orders
Saturday – Sunday will arrive by Wednesday or two days fro...
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RE: Re: shipping delays?
Ty for your message. For some reason I can't read anything in your
message after the word inconvenience. When I click "read more" nothing
happens. I do know the cutoff times etc. but they are not foll...
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ARE YOU KIDDING ME?
This is pathetic. $22 for this? Also, WHERE ARE MY SAMPLES??? This is
the last time I order from Sephora! This is absolutely pathetic! This
does NOT have the retail value of $57, anyone who would pay ...
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RE: ARE YOU KIDDING ME?
I agree with @ha16 while I understand it's frustrating to not get your
samples you can check the packing slip to see if you forgot to
selectthem because while they don't always send what you want they...
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The full size on these are actually pretty expensive and...
The full size on these are actually pretty expensive and PTR is is a
really good brand. As for samples, I once didn't receive any because I
forgot to select them. I order online almost once a month. I...
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RE: The full size on these are actually pretty expensive and...
Yeah but I ordered my samples, and after tax this came out to $27 I
think. I should’ve gotten my samples. I still feel completely ripped
off. What I got is about the same as something you would find i...
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Re: RE: The full size on these are actually pretty expensive and...
Hi @Anonymous. So sorry you didn't receive your samples. I'll send you a
private message. xo, Jamila
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Maybe you should return it and give customer service a ca...
Maybe you should return it and give customer service a call. I'm sorry
you had a bad experience.
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Unsuccessful Authorization Orders
I just noticed that my 7 orders in the last 7 days had been cancelled.
Could you please have a look and give me an explaination please Sephora
Team. Thanks
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Maybe the frequency of orders triggered a red flag?
Maybe the frequency of orders triggered a red flag?
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Re: Unsuccessful Authorization Orders
Hi @LoanLuong, I am very sorry that your orders have been cancelled. I
will send you a private message so that I can help with this. Best
Wishes, Janean
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