Sephora

moxiepancakes · ‎09-30-2017

I was super excited about getting the Hourglass pallet reward, however I recently received an order cancellation email. I am very disappointed with Sephora obviously a better inventory system is needed the site is going to let more to be sold than are actually in stock.

wjudi72 · ‎09-30-2017

I hear you. I had this reward and the confirmation email and then 3 days later Sephora cancelled the order. Sorry you didn't get your pallette.

JamilaBT · ‎09-30-2017

Hi @wjudi72 + @moxiepancakes. So sorry you didn't receive your reward because we ran out of stock. Every Tuesday and Thursday, from 9am - 5pm PT / 12pm - 8pm ET we launch new rewards. Stay tuned.

xo,

Jamila

wjudi72 · ‎09-30-2017

Yes, you say oops we were out of stock. I shouldn't have had a confirmation email ...and 3 days later Sephora realizes whoops. I honestly think this is really horrible customer service.

JamilaBT · ‎09-30-2017

I completely understand your sentiments @wjudi72. I will be sure to forward this feedback to the appropriate team.

xo,

Jamila

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I hear you. I had this reward and the confirmation email...

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Yes, you say oops we were out of stock. I shouldn't have...

Re: Yes, you say oops we were out of stock. I shouldn't have...