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200,895 Posts
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Re: Play! Box in disarray
Hi DezDahl, I am so sorry to hear about this! I'm sending you a PM to
assist you with this 🙂 Our Beauty Advisors are also available via chat,
email and phone (1-877-SEPHORA) to assist you should you encounter
similar issues in future! Bisous, Sian
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My account isnt linked to a card
My sephora account isnt linked to a card. When i click show card nothing
will show up. I've always purchased online now i plan going in-store
should i just give them my email?
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Re: My account isnt linked to a card
Hi @kejd, You can visit your local Sephora where a Cast Member will be
happy to issue a Beauty Insider Card to you and should be able to link
it to your registered email address. If you run into any i...
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Assuming you earn points through your online account, the...
Assuming you earn points through your online account, they can take your
email. The sephora app has a show card spot on the home page. I have
never had a real card.
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Re: Assuming you earn points through your online account, the...
When i click show card nothing shows up
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Fast shipping!
Not so much a question just a statement I placed an order yesterday and
it already arrived today I never had that happen before. super happy
with the fast shipping! Thanks Sephora😊
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Re: Fast shipping!
Hi @greenwenv, We're happy to hear this 🙂 Thank you for engaging with
the Beauty Insider Community! - Laurie
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Haven't got my Play box for this month.
I was wondering why I haven't gotten my Sephora Play box yet. The money
was taken out of my account and under my profile it says I should be
receiving Septembers box.
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Re: Haven't got my Play box for this month.
Hi katiekat81, Sorry for this confusion! I'm taking a look and will send
you a PM shortly 🙂 Bisous, Sian
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help?!
why is one of seven of my items shipped, but the other 6 are still in
process if ordered on the same day??
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Re: help?!
Hi KayleighClancy, Sorry for any confusion! We're trying to ensure our
clients receive their items as soon as possible, and sometimes this
means shipping available items from separate Distribution Cen...
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Rouge gifts?
Since becoming Rouge member I haven’t received anything indicating
special events or gifts for Rouge members. Apparently there’s an email
that goes out but I don’t get them. I get the other Sephora emails...
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RE: Rouge gifts?
Hello @Antoinettemp and @Anonymous. Unfortunately, that is misleading,
they are generally referring to gifts with purchase or promo codes for
online orders that are available to all beauty insiders, o...
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RE: Rouge gifts?
I was scrolling through to find someone with this same question. I
noticed earlier today that Rouge members are supposed to get a monthly
gift? I’ve never received a monthly gift nor an invite to any ...
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Cancellation?
On September 8th, I received an email that my payment declined and that
I had until September 14th to update my payment. I updated my payment
method on my acct on September 11th.....today I received a...
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Re: Cancellation?
Hi @reinazua, I am so sorry to hear about this! I will be sending you a
PM shortly to further assist 🙂 Best Regards, Raquel
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Re: Can you change my b day
Hi @Sironacake, I just reviewed your Beauty Insider Community account,
and it does show your birthday as December 16. Try logging out of your
account on all devices and logging back in. If you're usin...
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Customer service calls
When I call customer service often the person doesn't speak English well
and I cannot communicate with them . Does sephora use customer service
reps outside the USA .? I had to call back twice once to get someone who
spoke English well
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I've had several that I couldn't understand. When I asked...
I've had several that I couldn't understand. When I asked one where they
were at, he advised Canada, but he had more of a European or South
American thick accent.
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Return to sender
Hello. I placed an order on the 19th of September and it shipped the
next day. The package arrived at my PO BOX address but was marked as
undeliverable. I went to the post office on Friday. When the p...
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Re: Return to sender
Hi @evilynoir, I am very sorry for the delayed response. I will send you
a private message so that I can help you with this. Thank you. Best
Wishes, Janean
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Ordered item out of stock.
I place an order on the 23rd that’s still pending. I just went to look
at the items I ordered and one of them is out of stock.. am I still
going to get it as I placed my order before it was out of sto...
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Re: Ordered item out of stock.
Hi @DominiqueDe, I will send you a private message so that I can help
you with this. Thank you. Best Wishes, Janean
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Problems with my Play Box.
I was so excited about getting my first Play box! I'm so disappointed
with it. The touch of sol exploded over everything in my bag. Also I
received an email with a sneak peak of what was in MY box but...
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Re: Problems with my Play Box.
Hi @yesi9212, I am very sorry for the confusion. To clarify, not all
PLAY! Boxes are the same and do not always contain the same items that
are in the sneak peek. I know this can be frustrating and we...
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Re: Makeup
Hi Essen, The 45-minute full-face makeover by one of our Beauty
Advisors. Complimentary with a $50 minimum purchase or $50 Gift Card
redemption. Click here:https://www.sephora.com/store-locations-events
for more details.
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RE: Makeup
I do air brush make up at home... I do have a a lot of products from
Sephora that I use also ... it takes a hour
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Shipping Issues
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Re: Shipping Issues
Hi @kdrouge, Please provide more information on the shipping issues
you're experiencing and I'll be happy to help! 🙂 Best, Laurie
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