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200,510 Posts
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RE: Flash Shipping Issue / Sephora Fail
I know what you mean ... it's the same as free regular
shipping...Sephora is not what it use to be... I've sent messages to
them and got a response but when I sent them a reply they still haven't
answ...
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Re: Flash Shipping Issue / Sephora Fail
hey, consider yourself lucky. my past two packages were never received!
theres a whole thread on all the lasership issues:
https://community.sephora.com/t5/Customer-Support/Sephora-s-new-Lasership-shipping/m-p/3316548#M121055
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Re: Flash Shipping Issue / Sephora Fail
Hi @doeeyedove and @BellaLori, I'm very sorry to hear about this! I'll
send you both a PM shortly š - Laurie
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RE: Flash Shipping Issue / Sephora Fail
I'm wondering what's taking so long as well; I placed 2 orders on 9/18
and one on 9/19 and they have yet to be shipped. (I also should be
getting 2 day shipping).
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RE: Flash Shipping Issue / Sephora Fail
Yeah, it's pretty ridiculous. Customer Support is not helpful and I have
not received a response back yet. Unfortunately we can't get a refund on
the subscription. If the service continues to be incon...
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New product
Hello my name is Karla and I have a quick question. I was wondering
would my order come in before the product is out in stores?
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Sunday Riley Luna and DE babyfacial
I've been using sunday riley's luna and good genes now for the past few
weeks with lovely results. Good genes in the morning and luna at night.
Lately I've been wanting a pick me up so I bought drunk ...
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RE: Sunday Riley Luna and DE babyfacial
@stephht I'm not an expert but I use that mask and the luna oil together
all the time and I've never had an issue
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Flash shipping issues??
I ordered my stuff over the weekend Sunday the 24 to be exact and I
haveflash two day shipping. Why is my stuff still in progress??
According to your flash shipping faq I should get it tomorrow howeve...
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Re: Birthday
Hi @Anonymous, I'll be happy to further assist! I'll send you a PM
shortly š - Laurie
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My orders are shipped kind of weird?
So, I ordered a few things last week and on Saturday, I got an email
saying that two of my items were out of stock and would not be shipping
with the rest and I would not get charged. I wasn't too wor...
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Transactions have been in pending status for a week
Hi, I am not sure why both my transactions made through paypal have been
pending for few days. I checked my paypal and credit card accounts, they
seem to be fine. I am not sure what's going on here.
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Re: Transactions have been in pending status for a week
Hi @Jiaw, I'm happy to look into this further for you! I'll send you a
PM shortly š - Laurie
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Beauty insider card
Hi on my card I have over 5000 points, I don't know what email l address
I used to sign up and because my account says zero it keeps me from
ordering items online. Can you please help rectify this.
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Re: Beauty insider card
Hi @Anonymous, I'll be happy to assist! I'll send you a PM shortly š -
Laurie
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Foundation return policy
So, Iām a very VERY pale girl. Specifically stating, my normal
foundation and shade is the Urban Decay Stay All Night Foundation in
0.5. However, I used a lotion tanner for maybe 2 months or so and th...
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Re: Foundation return policy
Hi @Anonymous, It sounds like the foundation might be out of Sephora's
return/exchange timeframe of 60 days, and Sephora cannot sell tester
products to clients. I hope this clarifies! š - Laurie
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Watching videos in the Sephora app
In the Sephora app, under "videos," it appears as though you can simply
click on your desired video and it will play. Yet it does not. How do
you watch the videos in the Sephora app? Do you download t...
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Re: Watching videos in the Sephora app
Hi @LLinLV, The video should begin playing automatically once you click
the play button. I recommend double-checking that your Sephora app is
updated. You can also try deleting the app and downloading...
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Help pleasee
I bought a beauty blender and well its full of mold so i dont know what
to do with that anymore but can i exchange it or get a refund i dont
know can someone tell me??
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Re: Help pleasee
Hi @Naomie2001, I am so sorry to hear about this! If you've purchased
your Beauty Blender within our return time frame, you can go into a
store to get an exchange or refund with proof of purchase. For...
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How can I get my points from my receipt in Sephore stores :(( , i forgot show my Beauty Insider email
I send email to Sephora but seem like nobody reply me???
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Re: How can I get my points from my receipt in Sephore stores :(( , i forgot show my Beauty Insider email
Hi @Clovernghj, I will be sending you a PM shortly to further assist! š
Best Regards, Raquel
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Broken Sephora Palette
Hi there. I just received my order of the Sephora Pro Cool Palette and I
am really sad to see that three of the eyeshadows arrived broken. One of
them is completely un-salvageable. Is it possible I ca...
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Re: Broken Sephora Palette
@RachT1996, Actually, I just realized that one of our Beauty Advisors
was able to assist you with this already. Please feel free to reach out
if you need anything else! Best, Laurie
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Re: Broken Sephora Palette
Hi @RachT1996, I'll be happy to assist! I'll send you a PM shortly.
Best, Laurie
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RE: Broken Sephora Palette
I am sure you can get a replacement. I have never had an issue with
Sephora not replacing something that arrived broken - they have always
been great! I always message them in Facebook and usually get...
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Where's Clair Light D22?!
What happened? Where did it go?! What replaced my poor Sephora's
Mattifying Foundation compact in Clair Light D22? (Oil Free, 9gNet wt.
0.3oz) it was the only one that matched my skin tone and the onl...
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Re: Where's Clair Light D22?!
Hi @Anonymous. I am looking into this for you! I'll send you a private
message. XO, Jamila
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Makeup was too dark
I was matched for a darker color for my concealer and powderIn the store
i was rushing and thought it was fine but once i came home and used my
foundation with it It was much too dark for me Idk what ...
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RE: Makeup was too dark
You can. It helps when you have the receipt and box. If you don't have
the receipt then you will get a store credit
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Re: RE: Makeup was too dark
i love the products so i wasnt thinking about returning just exchanging
for diff shades but thank you very much that helped alotKNC24 wrote:You
can. It helps when you have the receipt and box. If you ...
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Monthly gift
Does anyone know what the process is to redeem your monthly gift? I've
been a VIB member for over a year and just went rogue. I've never been
offered anything in store or even received an email with a...
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Re: Monthly gift
@Kemosabi every time you hit rouge, you should get a welcome gift. You
will be able to redeem it in stores by just asking them for it and
online by adding it as a promo. For the monthly gift, you shou...
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Didn't receive samples.
I see a lot of people are having same issues, and just as I said, my
samples are missing. I'm going to call tomorrow and see what they say š
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Re: Didn't receive samples.
Hi @Anonymous @lmnopqrs @JGSFLA, Sorry to hear your concerns regarding
the samples in your order. Although the website does call out that
samples may be substituted in the event that the one you selec...
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Re: Didn't receive samples.
I just had the same problem. I chose 3 samples when I checked out, but
when the order confirmation came (3 days later), none of the samples
were on the order. Today I got the package, and no samples i...
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