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200,528 Posts
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Order issue/beauty service
Hi, I just placed an order last night and I really wanted to get the
ESSENCE promo with the perfume samples with the Giorgio armani lipstick
but when I tried to add it last night it said that the prom...
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Store events???
How do store events work? Because I got an email about a sephora event
at the KOP mall in PA and I clicked RSVP and selected a time but then it
didn’t do anything else so I refreshed the page a few mi...
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Re: Store events???
Hi @rremyy, I'm sorry that you were unable to RSVP! It sounds like the
event was very popular among email recipients and many people RSVP'd for
the invitation at the same time. In the future, I sugges...
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2 day shipping taking 4 business days?!
Hello. I placed an order in the early morning hours of Tuesday morning
9/19 with the flash 2 day shipping and I was expecting it to arrive by
this afternoon 9/22. Unfortunately, it only just shipped today. Can you
explain the delay?
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Re: 2 day shipping taking 4 business days?!
Hi @Guccipiggie, I'm very sorry about the delay in your Flash 2-Day
shipping order! I'll send you a PM shortly to assist. - Laurie
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Missing Lipsticks in Set
I just got my order of the new Kat Von D mini liquid lipstick set and
two of the lipsticks are missing. If I bring this into a Sephora store
will they refund me? I want to reorder it but I need to kno...
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Re: Missing Lipsticks in Set
Hi @kandydevil, Any Sephora store (including SiJCP) should be able to
return or exchange the item for you as long as it is within 60 days of
your purchase date. I hope this clarifies! 🙂 - Laurie
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Unsuccessful Authorization
I recently ordered through Ebates, paid through PayPal, but the status
has remained "Unsuccessful Authorization" Can this be resolved please?
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Re: Unsuccessful Authorization
Hi @UcheJ, I'm sorry to hear about this! I'll send you a PM shortly to
assist 🙂 - Laurie
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Shipping
Hi, I'm trying to buy 2 holiday sets but I cannot find where I can put
my country (The Netherlands) in the shipping info.
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Re: Shipping
Hi @Anonymous, To place an order and ship to the Netherlands, simply go
to www.sephora.com, add the items you would like to your basket and
click on checkout. At the bottom of the checkout screen, you...
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Unsuccessful Authorization Order
I made multiple orders and they all say unsuccessful
authorization.Please help out.I called before, BUT it did not solve the
problem.
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Re: Unsuccessful Authorization Order
I have been dealing with the same problem for a month! Multiple calls,
asked for help on here, nobody had done anything to fix the problem that
is on Sephora's end.
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Re: Unsuccessful Authorization Order
Hi @bogummyu, I'll be happy to assist! I'll send you a PM shortly 🙂 -
Laurie
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Unsuccessful Authorization Order
Hi, Two orders in a row have been cancelled and the status says
authorization unsuccessful, which is weird because I'm using the exact
same billing info and card I've used on countless orders before. ...
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Re: Unsuccessful Authorization Order
Welcome to the club of constant cancelled orders!Nothing changed with me
either yet I have been getting my orders cancelled for like a month and
nobody does anything to fix it.
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Unsuccessful Authorization Order
Please help! I ordered on 8/31 and still have not received anything or
even a cancellation notice. When I went to check the order status it
says "pending" and in another place the status as "unsuccess...
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Re: Unsuccessful Authorization Order
There is no such thing as auto-generated cancellation email!I know this
because my orders have been getting cancelled for over a month now. If
something goes out of stock you do get an auto email sayi...
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Re: Unsuccessful Authorization Order
Hi APear43, I'm sorry your order has been cancelled and that you didn't
receive the auto-generated cancellation email! It appears that one of
our representatives recently responded to your email regar...
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Re: Unsuccessful Authorization Order
There is no such thing as auto-generated cancellation email!I know this
because my orders have been getting cancelled for over a month now. I
never got an email, not once!
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Re: Unsuccessful Authorization Order
Hi! I've been having the same issues. I just tried to place my orders
the fourth time today after calling the customer service and trying to
eliminate anything that could be wrong with the information...
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Canceled orders
Hello. I've ordered a couple times before from my account with no
problems. I am using the same payment method and same delivery address
and yet the past 4 times I have tried to place an order- I get ...
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Re: Canceled orders
Hi @Alex1244, I am so sorry to hear about this! I will be sending you a
PM shortly to further assist 🙂 Best Regards, Raquel
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Re: Canceled orders
Welcome to the club! SAME THING happening to me and its been almost a
month. Every time I called NOBODY CARES to find out what the problem is
or fix it.
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Re: Canceled orders
Hi @glideron1022, Oh no! I am sorry to hear about this. I will be
sending you a PM shortly to further assist! 🙂 Best Regards, Raquel
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Re: Canceled orders
My daughter Megan who has permission to use my card did get an order she
made. But I can't use my own card?? Please correct the problem so that
both of us can make orders without getting them cancelled.
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Re: Canceled orders
No, the problem has NOT been fixed. Orders placed on the 19th and 22nd
have been canceled "Successful Authorization". Order placed yesterday
will probably be cancelled but too soon to tell.
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RE: Rouge 2 day shipping is now 3 day shipping.
For others who have the same problem, if you click by your name and
status you can then go to flash subscription— and enroll. Very easy to
do, just didn’t realize you had to once you hit rouge. Hope that helps!!
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Re: Rouge 2 day shipping is now 3 day shipping.
Hi @tamicasey. This is fixed. It looks like your Beauty Insider account
wasn't enrolled in Flash, our 2 day shipping. XO, Jamila
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Birthday
Hi team I incorrrectly input my birthday as 7 July 1993 when it is
actually 7 November 1993, please can this be amended on Sephora records.
Many thanks sameenah
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my order is still pending since the 19th of Sep? :(
I placed an international order to South Korea on the 19th of september
and confirmed my payment, but when i track my order it says that it is
still pending 😞 please help me understand why and what c...
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Can someone help change the birth date on a profile?
When signing up, I was asked to put in a birthday but I was never given
the option to pick the year so now it says I was born in 1800.
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Re: Can someone help change the birth date on a profile?
Hi @Anonymous. I'll send you a private message so we can make sure your
birthday is correct. Best, Mali
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Re: Can someone help change the birth date on a profile?
Can you please help change my birth date as well? Cashier did not
register correct date for me either.Thank you!
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