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Post in Customer Support
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Missing Lipsticks in Set

I just got my order of the new Kat Von D mini liquid lipstick set and two of the lipsticks are missing. If I bring this into a Sephora store will they refund me? I want to reorder it but I need to know that I will be refunded first.

 

Edit: I see that the set is available at my local JCP Sephora. Will they allow me to exchange it there?

Re: Missing Lipsticks in Set

Hi @kandydevil,

 

Any Sephora store (including SiJCP) should be able to return or exchange the item for you as long as it is within 60 days of your purchase date. 

 

I hope this clarifies! 🙂 

 

- Laurie

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