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201,187 Posts
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Fenty foundation
Is there an estimated time that the Fenty foundations will be back in
stock? I was hoping to purchase during the VIB event. Thanks for your
help!
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RE: Fenty foundation
For the deeper shades, they’re talking about not doing a company wide
restock until December or January. Certain stores may get the random
shade here and there, but as a whole it’s gonna be awhile.
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Beauty Remedy Edition Box
I was sent Edition II when I ordered Edition I. I emailed customer
support and received an automated reply. I replied to that, because the
automated response didn't address my concern, and have not re...
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RE: Beauty Remedy Edition Box
I received the wrong box as well and emailed customer support. No
response yet.
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Re: RE: Beauty Remedy Edition Box
Hi @RuralGal19. Has someone reached back out to you yet? xo, Jamila
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Re: Beauty Remedy Edition Box
Hi MachynesSister, I'm so sorry to hear that you received the incorrect
box. I will send you a message to help.
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i sent a private message to customer support and got an i...
i sent a private message to customer support and got an immediate
response. this seems to be a reoccurring problem of the wrong box sent.
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How to change my Beauty Insider card email to my new email
How do you change your beauty insider card email to my new email?
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Re: How to change my Beauty Insider card email to my new email
Hi @Anonymous I'll send you a message to help with this.
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Re: How to change my Beauty Insider card email to my new email
If you are signed into the Sephora site, on the upper right side of the
page where it says "Hi, NAME", click the arrow and select Account.
Afterwards, select Account Information, and from there you sh...
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Re: How to change my Beauty Insider card email to my new email
I use to have a beauty insider account under a different email but i
don't use that email anymore. Is there a way to change your beauty
insider account points to my new sephora account? Bc i just purc...
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Re: why do my posts not appear?
Hi @LorindaLynn, I see several recent posts from you. I'll send you a
message for more information.
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Re: why do my posts not appear?
I can see this post! 🙂What type of posts are you referring to?I know
some things can take several hours before they appear on the site
(example: reviews & looks).
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Two broken pallets
How do I how do I go about getting these exchanged? It’s not ideal for
me to go in store to exchange them
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Re: Two broken pallets
Hi @Anonymous Oh no! I'm so sorry to hear that happened. I see you have
now been assisted by phone.
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Re: Two broken pallets
@Anonymous I highly recommend contacting Sephora live chat on their
social media platforms. They're very helpful!
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Re: Two broken pallets
I assume the palettes were delivered to you via mail. If so, you should
be able to just fill out the back of the packing slip, pack everything
back up in the box you received it in and print out a shi...
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VIB November 2017 sale
I'm 66 dollars away from VIB status. If I reach this before the sale
starts will I get the 20% off during the sale, even though today is
November 1?
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Re: VIB November 2017 sale
Hi @meganzuhmazing As long as you are VIB during the promotion, you are
welcome to use the VIB code for 20% off. You don't need the email. If
you are shopping in store, just mention the promotion at c...
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Re: VIB November 2017 sale
I would try it. Buy a few of the Weekly Wows to reach the $66 to get the
most of your money and make sure to opt in on your account for emails.
You should get it. I became VIB 2 days ago and got the e...
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Broken Item
So I just got Fenty Beauty Foundation 150 and within LITERALLY 2 seconds
of me getting the product it broke and foundation went everywhere. I
know it's probably not in your return or exchange policy t...
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Re: Broken Item
Hi @Anonymous Oh no! I'm so sorry to hear that happened. I see you have
now been assisted with this.
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Re: Broken Item
I heard that Sephora has an amazing return policy, even on used items,
without questions asked. Try taking it in to a local store or call
customer service and explain your situation. They might make y...
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Mini makeover on my receipt when I did not receive one
Hi, I generally like my local Sephora but yesterday they just put "Mini
makeover" on my receipt and I definitely did not ask for one or get one
moreover person ringing me did not ask me and had no way...
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Re: Mini makeover on my receipt when I did not receive one
Hi naturalooks15, Thank you for letting us know! I am sending you a
message now as well.
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Sephora Play box
Hello, I don’t understand why my card is saying decline for my play box
subscription when I have funds available.
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PLAY! box
I was charged twice for my box. Will I automatically be refunded this
money or is there someone I should be contacting???
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Re: PLAY! box
Hi @Juliana12395. So sorry about this. We are aware of this and have
fixed this error. You should receive an email stating your PLAY! box is
cancelled. Not to worry, this is only for the 2nd box we ac...
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Is there a way to customize the boxes to avoid receiving products that contain ingredients we are allergic to?
I am severely allergic to argan oil.
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Re: Is there a way to customize the boxes to avoid receiving products that contain ingredients we are allergic to?
Hi @Lisandra87. Unfortunately, we cannot. However I will share this
feedback with our PLAY! team. If you ever have questions about box
samples and their ingredients, let us know. xo, Jamila
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I do not believe so. If I am not mistaken, the products a...
I do not believe so. If I am not mistaken, the products are designed
around our profiles. However, our profiles I don't believe are as
in-depth as other subscription surveys are (example: ipsy).
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Re: playbox october
Hi there @allogallardo. You should have had that duplicate box
cancelled, and issued a refund within the next 5 business days. Please
allow 7-10 business days for the refund to be reflected in your ac...
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